- Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
- Daily work with RSCs on service efficiency, schedule adherence, and contracted service completion
- Participate in new Regional Service Coordinators (RSC) on-boarding and implementing/executing a training plan.
- Identifies the potential in an individual and aligns development activities to their abilities and talents
- Review RSC performance with the Operations Manager monthly to identify needed improvements.
- Manage daily work with RSCs on service efficiency, schedule adherence, and contracted service completion
- Work with Parts Department on parts issues, shipping, and delivery.
- Actively builds strong relationships with key stakeholders in the customer's organization
- Proactively works to manage customer relationships to effectively solve issues and demonstrate value
- Utilize leadership skills to support and lead a high-performing team
- Develop your skills in leading a workforce
- Become part of a field service support management team with advancement opportunities
- Competitive salary and benefits
- Access to best-in-class resources, and technology
- This position will be in Fishers, Indiana
- Associate degree and two years people management experience.
- A combination of Smart Care experience, people management or education experience equivalent to a Bachelor's Degree (1.5 years' experience = 1 year post-secondary education).
- Must be able to read and write in English
- Immigration sponsorship not available for this role
- Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.
- Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action.
- Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.
- Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.
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Service Manager - Fishers, United States - Smart Care
Description
Join the industry leading Smart Care Equipment Solutions team as a Dispatch Service Manager. Supervise service delivery excellence by working directly with Regional Service Coordinators. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Regional Service Coordinator development opportunities.
What You Will Do:
What is in it For You:
Basic Qualifications:
Must meet one of the following:
Must have the following:
Preferred Qualifications:
