Customer Service Manager - Marion, United States - Formica

Formica

Verified Company

Marion, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE

Bachelor's degree in Communication or Business Management required
Excellent communication (verbal and written) and interpersonal skills
Strong leadership skills
Ability to motivate and direct people to achieve desired results
Ability to make sound judgment and decisions
Project management experience
Skilled at proactively resolving problems
Strong negotiation skills
Knowledge of ERP systems
Highly dependable with an excellent work attendance record
Excellent time management skills with ability to meet deadlines

DUTIES, RESPONSIBILITIES

Direct and control departmental goals to ensure alignment with company objectives
Measure and monitor daily performance to ensure departmental goals are met or exceeded
Manage and supervise customer servicehiring, discipline, evaluations, promotions with HR
Identify departmental training and developmental needs and create programs as required
Ensure effective customer relationships internal and external
Responsible for escalated issues/requests and problem resolution for customer service
Manage daily work flow within teams and overall department
Actively lead and participate in regularly planned team meetings
Communicate and collaborate with team members outside the department
Ownership and resolution of escalated issues
Provide backup support when team members are out of the office
Other duties as assigned

PHYSICAL DEMANDS

Ability to sit at a desk for periods of time
Ability to work in an open office environment
Ability to walk or stand for short periods

EXPECTED HOURS

Availability to work at least 8 hours per day and additional hours as needed
Availability to start work before regular shift and remain after shift

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)