Customer Service Manager - Township of Hamilton, United States - Goodwill Industries of Southern New Jersey and Phi

Goodwill Industries of Southern New Jersey and Phi

Verified Company

Township of Hamilton, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

WE ARE HIRING FOR POSITIONS AT THE NEW GOODWILL STORE IN HAMILTON PLAZA COME JOIN OUR TEAM

The Customer Service Manager is responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals.

The Customer Service Manager directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business.

Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Customer Service Associates.

The Customer Service Manager maintains standards of excellent customer service, delivering customer service with respect, dignity, and building loyalty to the Goodwill brand.

The position is a member of the Retail Team.

Specific Duties

Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
Maintains the daytoday operations of the store including managing and meeting employee and customer needs.
Makes decisions on matters relating to the daytoday retail operation within his/her defined work area.
Oversees and maintains the daytoday operations of the sales floor including daily maintenance, custodial duties, and floor standards.
Reconciles and balances all daily paperwork.
Opens and closes store.
Processes sales transactions and customer returns.
Works to deescalate customer situations while finding an appropriate solution; involves upper management as needed.
Ensures that the store complies with all policies and procedures relating to Loss prevention and Safety; influences any changes necessary to meet requirements, ensuring minimum risk to staff members and the business.
Staff recruit and retain top talent; proactively manages and reviews the performance and progress of Customer Service Associates.
Assists store leadership with performance management (coaching, discipline, and performance improvement plans) of store personnel.
Provides regular mentoring, training, and coaching to develop skills of Customer Service Supervisor and Customer Service Associates.
Collaborates with store leadership to establish clear company vision and ensure staff engagement.
Conducts new goods inventory and ensures proper reporting.
Coordinates efforts with various Goodwill divisions.
Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
Regular attendance is required.
All other essential duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Drive Results Devising ways to effectively execute plans by establishing milestones and checkpoints for driving projects and business initiatives to completion, that lead to a standard of excellence and meeting all revenue and operating income goals to fulfill Goodwills mission.
Leadership Ability to lead effectively in a demanding, fast paced, team environment. Possess the ability to motivate others to achieve. Collaborative team player able to partner with others to achieve business outcomesconcerns with the team success as well as individual performance.
Communicate Effectively Communicating ideas and information effectively, whether verbal, written, or electronically, across differing organization functions. Using Professional communication. This includes strong listening skills. Fostering collaboration at every level of the organization.
Exceed Customer Expectations Identifying customer and/or internal partner requirements and expectations as standards to be surpassed; making decisions and taking actions that demonstrate a will to win in the marketplace.
Demonstrate ability to be selfmotivated and take initiative.
A collaborative team player able to partner with others to achieve business outcomes concerned with the team success as well as individual performance.
Visible Leadership skills can motivate others to achieve.
Solution oriented, decisive by nature.
Strong work ethic with good attention to detail.
Influencing and negotiation skills.
Make Sound and Timely Decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
Acquire and Retain Top Talent Creating the highest quality workforce by ensuring talent acquisition and talent management processes focus on attracting, hiring, developing, promoting, and retaining high performers, thus ensuring Goodwill becomes a best in class organization.
Value