- Performs simple, routine work
- Selects correct processes from clearly prescribed rules, past practices, SOPs, past practices or instruction
- Seeks advice and guidance on non-routine or problem areas from supervisor.
- Under close supervision, exercises limited latitude/independent judgement and decision making
- Work typically involves detailed checks or close review of output by a senior coworker and/or supervisorSPAN OF CONTROL/
- BS in Computer Science, business, or equivalent education/training/experience Professional certification preferred Experience with a variety of hardware and operating systems
- 1-2 years of experience in a helpdesk environmentSKILLS/
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Production IT Support Analyst
1 week ago
Advanced Recruiting Partners Marietta, United StatesPOSITION SUMMARY: · The Production IT Support Analyst is responsible for effective provisioning, installation, configuration, operation, and maintenance of end-user hardware, software and related infrastructure for the production laboratory environments. This support includes, b ...
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Application Support Analyst II
1 week ago
Cobb County, GA Marietta, United StatesSalary: $63, $84,554.14 Annually · Location : Marietta, GA · Job Type: Full-Time · Job Number: 03353 · Department: Information Technology Services · Opening Date: 04/30/2024 · Closing Date: 5/14/2024 11:59 PM Eastern · Grade Code: 113 · Position Information · This positio ...
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Application Support Analyst II
2 weeks ago
Cobb County Government Marietta, United StatesThis position is located in the Information Technology Services department and supports the Tax Assessor and Tax Commissioner's Offices. · Schedule is Monday - Friday, 8am-5pm on-site before transitioning to hybrid schedule. · Must be able to demonstrate proficiency in performa ...
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Application Support Analyst II
2 weeks ago
Cobb County, GA Marietta, United StatesSalary: $63, $84,554.14 AnnuallyLocation : Marietta, GAJob Type: Full-TimeJob Number: 03353Department: Information Technology ServicesOpening Date: 04/30/2024Closing Date: 5/14/2024 11:59 PM EasternGrade Code: 113Position Information This position is located in the Information Te ...
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Operations Technical Systems Support Analyst
1 week ago
Advanced Recruiting Partners Marietta, United StatesPOSITION SUMMARY: · The Production IT Support Analyst is responsible for effective provisioning, installation, configuration, operation, and maintenance of end-user hardware, software and related infrastructure for the production laboratory environments. This support includes, b ...
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Technical Support Analyst, Part-Time
2 weeks ago
Turf Tank ApS Marietta, United States Part timeWho We Are · Turf Tank has revolutionized the line-marking industry with the world's first autonomous line-marking robot for sports fields. From parks and recreation departments and high schools to major colleges and professional teams, the Turf Tank robot helps sports facilitie ...
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Technical Support Analyst, Part-Time
1 week ago
Turf Tank Marietta, United States Part timeJob Description · Job DescriptionSalary: · Who We Are · Turf Tank has revolutionized the line-marking industry with the world's first autonomous line-marking robot for sports fields. From parks and recreation departments and high schools to major colleges and professional teams, ...
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IT Support Analyst
3 days ago
LeapFrog Services, Inc Lenox Square Finance, United States:As an IT Support Analyst, you will be part of a very talented team – this is not a regular Help Desk or Support Center – and your role as a qualified, friendly, customer-first, high-touch service provider is key to this position. You will support numerous Microsoft Windows Activ ...
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IT Support Analyst
2 days ago
LeapFrog Services, Inc Atlanta, United StatesJob Description · Job DescriptionDescription:As an IT Support Analyst, you will be part of a very talented team – this is not a regular Help Desk or Support Center – and your role as a qualified, friendly, customer-first, high-touch service provider is key to this position. You w ...
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IT Support Analyst
3 days ago
LeapFrog Services, Inc Atlanta, GA, US, United States:As an IT Support Analyst, you will be part of a very talented team – this is not a regular Help Desk or Support Center – and your role as a qualified, friendly, customer-first, high-touch service provider is key to this position. You will support numerous Microsoft Windows Activ ...
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Support Analyst
6 days ago
PowerPlan Atlanta, United StatesOverview: · The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success ...
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IT Support Analyst
1 day ago
LeapFrog Services, Inc Winston, United States: As an IT Support Analyst, you will be part of a very talented team this is not a regular Help Desk or Support Center and your role as a qualified, friendly, customer-first, high-touch service provider is key to this position. You will support numerous Microsoft Windows Active D ...
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IT Support Analyst
3 days ago
LeapFrog Services, Inc Atlanta, United States:As an IT Support Analyst, you will be part of a very talented team – this is not a regular Help Desk or Support Center – and your role as a qualified, friendly, customer-first, high-touch service provider is key to this position. You will support numerous Microsoft Windows Activ ...
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Analyst (m/w/d) Regulatory Reporting
1 week ago
Horizon Ventures Dobbins, United StatesMy client is a state-owned commercial bank based in Frankfurt. They are currently looking for an AnaCredit Analyst position. This is a hybrid role that allows you to work from home two days a week. The salary can go up to Euro per year, depending on experience. · Your responsibil ...
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Desktop Support Analyst
1 week ago
Crescens Atlanta, United StatesJob Title: Desktop Support Analyst · Location: Atlanta, GA · Duration: 2+months · Type: Contract · *This position will be 100% onsite* · Job Description:Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their ...
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Application Support Analyst
1 day ago
Warner Media, LLC Atlanta, United StatesWelcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, the stuff dreams are made of, were not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBDs Support Analyst, Technology, Applica ...
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Media Support Analyst
1 week ago
US Tech Solutions Atlanta, United StatesJob Title: Media Support Analyst · Location: Remote (Universal City, CA · Duration: 12 Months Contract · Job Description: · Client is seeking a highly motivated IP Operations Analyst for its IP Analytic, Operations and Technology Group. The IPAOT team is tasked with protectin ...
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HCM Support Analyst
2 weeks ago
Workday Atlanta, United StatesOur HCM Support teams goal is to ensure Workday delivers an excellent user experience. Youll be part of a group of experts that support one another and foster a learning environment where questions are welcome. Every member of the team understands Support Analyst, Technical Suppo ...
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Desktop Support Analyst
1 week ago
Global Pharma Tek Atlanta, United StatesTitle: Desktop Support Analyst · Location: Atlanta, GA % Onsite) · Duration: 8 Months Contract (with a possible extension) · Job Description: · Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject ...
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Desktop Support Analyst
1 week ago
Integrated Resources Atlanta, United StatesJob Title: Desktop Support Analyst · Location: Atlanta, GA(Onsite) · Duration: 3+ Months(Possible extension) · Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. · Job Summary: ...
Operations Technical Systems Support Analyst - Marietta, United States - Advanced Recruiting Partners
Description
POSITION SUMMARY:
The Production IT Support Analyst is responsible for effective provisioning, installation, configuration, operation, and maintenance of end-user hardware, software and related infrastructure for the production laboratory environments.
The Production IT Support Analyst is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal and written communication skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Install, upgrade, support and troubleshoot Windows OS, Microsoft Office Suite, and other end user device operating systems. Install, upgrade, and configure PC, mobile devices, headsets, printers, scanners, and other peripheral equipment. Managing documentation hardware moves and repairs via the Enterprise Quality Management System. Supporting IT systems used in the lab\production facilities Acts as liaison between IT and production operations teams.
Performs general preventative maintenance tasks on all equipment including bios, operating system service patches, application software patches, and critical security patches.
Performs remedial repairs on PCs, printers and any other equipment.Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
Customize desktop hardware and software to meet user specifications and site standards Perform password, PIN and other account locking\unlocking and resetting as needed.
Provide level 1 & 2 support. Escalation of issues to 3rd party support companies. Printer setup and troubleshooting.Coach and support leadership in use and troubleshooting of routine systems Develop and restructure operations share drive architecture and information sharing.
Support Processing leadership team in driving process improvements Assist with monthly PMs, SBWeb and PasX testing, SOP updates, quarterly inventories, and collaborative efforts with Facilities, Distribution QE, QA, QC, etc.
Perform any additional processing tasks to ensure the monthly production plan is met Support operational use of PasX, to include troubleshooting, adding employee access, changing/upgrading employee group, and minor MBR configuration changes Communicate needs from the shop floor to leadershipPROBLEM SOLVING:COMPLEXITY:
Entry level support role requiring basic skills; can perform some of the basic tasks within the function; some impact at the job or department levelEDUCATION/
EXPERIENCE:
COMPETENCIES:
Good Documentation Skills Good Interpersonal communications skills (written/verbal) Analytical, problem-solving, and troubleshooting skills Excellent customer service skills Demonstrated ability to multi-task and manages priorities.
Demonstrated teamwork skills. Works well in a team environment. Uses initiative and is proactive. Well organized and can manage own workload/priorities.Flexible and can occasionally work outside of normal working hoursWORK ENVIRONMENT:
The work is typically performed in a Laboratory environment.
This is a weekend shift position (Friday-Sunday); 12 hour days.#IND
Operations Technical Systems Support Analyst professionals in Marietta
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Anthony Laurance
Senior Project Manager