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Desktop Support Analyst - Atlanta, United States - Crescens
Description
Job Title:
Desktop Support Analyst
Location:
Atlanta, GA
Duration: 2+months
Type:
Contract
*This position will be 100% onsite*Job Description:Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Complete Description:
Under general supervision for the client, the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations.
The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.
Required:
Associate's degree in a related field from an accredited college or university
OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent.
An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully performing the job at the level listed may be substituted on a year-over-year basis.