- Yes
- No
- Yes
- No
- Yes
- No
- High School Diploma or GED
- Some College
- Associate Degree
- Bachelor's Degree
- Advanced Degree
- None of the above
- No experience
- Less than two years of experience
- Two to four years of experience
- Four to six years of experience
- Six or more years of experience
- No experience
- Less than two years of experience
- Two to four years of experience
- Four to six years of experience
- More than six years of experience
- No experience
- Less than two years of experience
- Two to four years of experience
- Four to six years of experience
- Six or more years of experience
- Yes
- No
- Yes
- No
-
Production IT Support Analyst
2 weeks ago
Advanced Recruiting Partners Marietta, United StatesPOSITION SUMMARY: · The Production IT Support Analyst is responsible for effective provisioning, installation, configuration, operation, and maintenance of end-user hardware, software and related infrastructure for the production laboratory environments. This support includes, b ...
-
Foia IT Support Analyst
1 week ago
Elegant Enterprise Wide Solutions, Inc Atlanta, United StatesPublic Trust/moderate security clearance needed for the resource. · **Required Skills**: · - Assist in searching for records in response to FOIA requests, FOIA Appeals and FOIA lawsuits utilizing a variety of eDiscovery tools. · - Assist in searching for records in response to Co ...
-
Foia IT Support Analyst
6 days ago
Elegant Enterprise Wide Solutions, Inc Atlanta, United States**TASKS TO BE PERFORMED** · - Assist in searching for records in response to FOIA requests, FOIA Appeals and FOIA lawsuits utilizing a variety of eDiscovery tools. · - Assist in searching for records in response to Congressional records requests · - Assist in publishing FOIA reco ...
-
Information Technology Support Analyst
1 week ago
The Select Group Marietta, United StatesThe Select Group is seeking an IT Service Desk Analyst local to Marietta, Georgia. This is an on site opportunity. Our client is looking for someone with 10/10 communication that has had previous experience within Service Desk roles at enterprise level companies. Having experienc ...
-
Operations Technical Systems Support Analyst
2 weeks ago
Advanced Recruiting Partners Marietta, United StatesPOSITION SUMMARY: · The Production IT Support Analyst is responsible for effective provisioning, installation, configuration, operation, and maintenance of end-user hardware, software and related infrastructure for the production laboratory environments. This support includes, b ...
-
Technical Support Analyst, Part-Time
2 weeks ago
Turf Tank Marietta, United States Part timeJob Description · Job DescriptionSalary: · Who We Are · Turf Tank has revolutionized the line-marking industry with the world's first autonomous line-marking robot for sports fields. From parks and recreation departments and high schools to major colleges and professional teams, ...
-
Technical Support Analyst
1 week ago
Kennesaw State University Kennesaw, United States· About Us · Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's ...
-
IT Support Analyst
2 weeks ago
LeapFrog Services, Inc Lenox Square Finance, United States:As an IT Support Analyst, you will be part of a very talented team – this is not a regular Help Desk or Support Center – and your role as a qualified, friendly, customer-first, high-touch service provider is key to this position. You will support numerous Microsoft Windows Activ ...
-
Support Analyst
1 week ago
PowerPlan Atlanta, United StatesOverview: · The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success ...
-
IT Support Analyst
2 weeks ago
LeapFrog Services, Inc Atlanta, GA, US, United States:As an IT Support Analyst, you will be part of a very talented team – this is not a regular Help Desk or Support Center – and your role as a qualified, friendly, customer-first, high-touch service provider is key to this position. You will support numerous Microsoft Windows Activ ...
-
IT Support Analyst
2 weeks ago
LeapFrog Services, Inc Atlanta, United StatesJob Description · Job DescriptionDescription:As an IT Support Analyst, you will be part of a very talented team – this is not a regular Help Desk or Support Center – and your role as a qualified, friendly, customer-first, high-touch service provider is key to this position. You w ...
-
Support Analyst
2 weeks ago
PowerPlan Atlanta, United StatesOverview: · The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success ...
-
IT Support Analyst
2 weeks ago
LeapFrog Services, Inc Winston, United States: As an IT Support Analyst, you will be part of a very talented team this is not a regular Help Desk or Support Center and your role as a qualified, friendly, customer-first, high-touch service provider is key to this position. You will support numerous Microsoft Windows Active D ...
-
IT Support Analyst
2 weeks ago
LeapFrog Services, Inc Atlanta, United States:As an IT Support Analyst, you will be part of a very talented team – this is not a regular Help Desk or Support Center – and your role as a qualified, friendly, customer-first, high-touch service provider is key to this position. You will support numerous Microsoft Windows Activ ...
-
Support Analyst
1 week ago
Waystar Atlanta, United StatesABOUT THIS POSITION · As part of the Payment Operations Team, this role is critical for ensuring high-quality processing related to check payments for healthcare clients nationwide. In this role, you will be responsible for working daily check and correspondence exceptions, iden ...
-
Analyst (m/w/d) Regulatory Reporting
3 weeks ago
Horizon Ventures Dobbins, United StatesMy client is a state-owned commercial bank based in Frankfurt. They are currently looking for an AnaCredit Analyst position. This is a hybrid role that allows you to work from home two days a week. The salary can go up to Euro per year, depending on experience. · Your responsibil ...
-
Desktop Support Analyst
2 weeks ago
Global Pharma Tek Atlanta, United StatesTitle: Desktop Support Analyst · Location: Atlanta, GA % Onsite) · Duration: 8 Months Contract (with a possible extension) · Job Description: · Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject ...
-
Media Support Analyst
3 weeks ago
US Tech Solutions Atlanta, United StatesJob Title: Media Support Analyst · Location: Remote (Universal City, CA · Duration: 12 Months Contract · Job Description: · Client is seeking a highly motivated IP Operations Analyst for its IP Analytic, Operations and Technology Group. The IPAOT team is tasked with protectin ...
-
Desktop Support Analyst
2 weeks ago
Integrated Resources Atlanta, United StatesJob Title: Desktop Support Analyst · Location: Atlanta, GA(Onsite) · Duration: 3+ Months(Possible extension) · Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. · Job Summary: ...
-
Desktop Support Analyst
3 weeks ago
Crescens Atlanta, United StatesJob Title: Desktop Support Analyst · Location: Atlanta, GA · Duration: 2+months · Type: Contract · *This position will be 100% onsite* · Job Description:Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their ...
Application Support Analyst II - Marietta, United States - Cobb County, GA
Description
Salary: $63, $84,554.14 AnnuallyLocation : Marietta, GA
Job Type: Full-Time
Job Number: 03353
Department: Information Technology Services
Opening Date: 04/30/2024
Closing Date: 5/14/2024 11:59 PM Eastern
Grade Code: 113
Position Information
This position is located in the Information Technology Services department and supports the Tax Assessor and Tax Commissioner's Offices.
Schedule is Monday - Friday, 8am-5pm on-site before transitioning to hybrid schedule.
Essential Functions
Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.
Provides application user support to assigned applications: identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users' needs; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules.
Troubleshoots end-user problems: responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' software applications; and utilizes diagnostic tools and other resources as appropriate.
Conducts training programs for users of assigned application: writes and/or revises user training manuals and lesson plans; selects training times/locations based on users' needs; answers questions and provides information during and after training; and conducts one-on-one training sessions as needed.
Assists with application upgrade projects: directs vendor on project implementation; configures system components; coordinates and conducts testing; coordinates and train end users and management regarding upgrade; tracks and monitors issues with upgrades; and collaborates with County staff and vendors regarding resolutions.
Supports complex applications with multiple web, application, and database servers; experience in SQL, SQL development, database reporting tools, and developing database queries; knowledge of source control concepts and change management procedures.
Develops, modifies and maintains systems and software: writes code for new applications; ensures compliance with department design and coding standards; writes and modifies software using a variety of programming languages; and designs user friendly interfaces and logic screen flow.
Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and websites to increase knowledge of network operations; and attends conferences, workshops, and training sessions as appropriate.
Performs other related duties as assigned.
Minimum Qualifications
Bachelor's degree in Computer Science, Computer Engineering, Information Management, Management Information Systems or related field, supplemented by experience in applications analysis, development, configuration, and support; experience with troubleshooting principles, methodologies, and issue resolution techniques; experience in developing training and technical documentation for end users; additional years of experience in programming and application support functions may substitute for a portion of the required education; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Preferred Qualifications
Oracle SQL and PL/SQL, scripting
Licenses and Certifications
Possession of IT Infrastructure Library certification is preferred.
Physical Abilities
Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements
Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
Visit Cobb County's Employee Benefits page to learn more.
01
I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Work History' sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.
I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position. Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration. Lastly, I understand indicating "see resume" on the application and/or in a supplemental question response, may not be accepted in lieu of a completed application.
Are you legally eligible to work in the United States on an unlimited and unrestricted basis?
Educational Background: Mark the highest level of education you have completed.
If you have a college degree, what was your major area of study? Enter N/A if this does not apply.
06
How many years of experience do you have with SQL Server, developing database reporting tools, or application development?
Please describe your advanced experience with SQL Server, developing database reporting tools, or application development. Enter N/A if not applicable. "See resume" will not be accepted.
08
How many years of experience do you have providing user support to assigned applications?
Describe your experience providing user support to assigned applications. Enter N/A if not applicable. "See resume" will not be accepted.
10
How many years of experience do you have troubleshooting end-user problems and utilizing diagnostic tools?
Please describe your experience with troubleshooting end-user problems and utilizing diagnostic tools. Please enter N/A if not applicable. "See resume" will not be accepted.
12
Do you have an IT Infrastructure Library Certification?
If you receive a conditional offer of employment, you will be required to satisfactorily complete the following elements: a criminal background check. Please note that a criminal conviction may not disqualify you from consideration. Are you willing to accept these terms?
