Application Support Analyst II - Marietta, United States - Cobb County, GA

Description

Salary:
$63, $84,554.14 AnnuallyLocation : Marietta, GA

Job Type:
Full-Time
Job Number: 03353Department: Information Technology Services
Opening Date: 04/30/2024
Closing Date: 5/14/2024 11:59 PM Eastern

Grade Code: 113Position Information This position is located in the Information Technology Services department and supports the Tax Assessor and Tax Commissioner's Offices.

Schedule is Monday

• Friday, 8am 5pm on site before transitioning to hybrid schedule.

Essential Functions Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.

Provides application user support to assigned applications:
identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users' needs; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules

Troubleshoots end-user problems:

responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' software applications; and utilizes diagnostic tools and other resources as appropriate.

Conducts training programs for users of assigned application:
writes and/or revises user training manuals and lesson plans; selects training times/locations based on users' needs; answers questions and provides information during and after training; and conducts one-on-one training sessions as needed

Assists with application upgrade projects:

directs vendor on project implementation; configures system components; coordinates and conducts testing; coordinates and train end users and management regarding upgrade; tracks and monitors issues with upgrades; and collaborates with County staff and vendors regarding resolutions.

Supports complex applications with multiple web, application, and database servers; experience in SQL, SQL development, database reporting tools, and developing database queries; knowledge of source control concepts and change management procedures.

Develops, modifies and maintains systems and software:

writes code for new applications; ensures compliance with department design and coding standards; writes and modifies software using a variety of programming languages; and designs user friendly interfaces and logic screen flow.

Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession:

reviews professional publications, technical manuals, and websites to increase knowledge of network operations; and attends conferences, workshops, and training sessions as appropriate.

Performs other related duties as assigned.

Minimum QualificationsBachelor's degree in Computer Science, Computer Engineering, Information Management, Management Information Systems or related field, supplemented by experience in applications analysis, development, configuration, and support; experience with troubleshooting principles, methodologies, and issue resolution techniques; experience in developing training and technical documentation for end users; additional years of experience in programming and application support functions may substitute for a portion of the required education; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Preferred QualificationsOracle SQL and PL/SQL, scripting Licenses and Certifications Possession of IT Infrastructure Library certification is preferred.

Physical AbilitiesTasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).

Tasks may involve extended periods of time at a keyboard or work station.
Sensory RequirementsSome tasks require the ability to communicate orally.
Environmental FactorsEssential functions are regularly performed without exposure to adverse environmental conditions.

Visit Cobb County's Employee Benefits page to learn more.01 I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Work History' sections of the application.

Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.

Yes No 02 I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position.

Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration.

Lastly, I understand indicating "see resume" on the application and/or in a supplemental question response, may not be accepted in lieu of a completed application.

Yes No 03 Are you legally eligible to work in the United States on an unlimited and unrestricted basis? Yes No 04 Educational Background:
Mark the highest level of education you have completed.

High School Diploma or GED Some College Associate Degree Bachelor's Degree Advanced Degree None of the above 05 If you have a college degree, what was your major area of study? Enter N/A if this does not apply.

06 How many years of experience do you have with SQL Server, developing database reporting tools, or application development? No experience Less than two years of experience Two to four years of experience Four to six years of experience Six or more years of experience 07 Please describe your advanced experience with SQL Server, developing database reporting tools, or application development.

Enter N/A if not applicable. "See resume" will not be accepted.

08 How many years of experience do you have providing user support to assigned applications? No experience Less than two years of experience Two to four years of experience Four to six years of experience More than six years of experience 09 Describe your experience providing user support to assigned applications.

Enter N/A if not applicable. "See resume" will not be accepted.

10 How many years of experience do you have troubleshooting end-user problems and utilizing diagnostic tools? No experience Less than two years of experience Two to four years of experience Four to six years of experience Six or more years of experience 11 Please describe your experience with troubleshooting end-user problems and utilizing diagnostic tools.

Please enter N/A if not applicable. "See resume" will not be accepted.

12 Do you have an IT Infrastructure Library Certification? Yes No 13 If you receive a conditional offer of employment, you will be required to satisfactorily complete the following elements:
a criminal background check. Please note that a criminal conviction may not disqualify you from consideration. Are you willing to accept these terms? Yes No Required Question