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    Customer Service Representative - Madison, United States - Subzero Wolfsc

    Subzero Wolfsc
    Subzero Wolfsc Madison, United States

    1 hour ago

    Default job background
    Part time
    Description

    ** Customer Service Representative - Part-time**

    **Job Category****:** Customer Service **Requisition Number****:** CUSTO04708 Showing 1 location **Job Details**

    **Description**

    Join our team Sub-Zero Group, Inc. is a family-owned company where talent and hard work are recognized and rewarded. People work as a team, and everyone is guided by a clear vision: to create the worlds most innovative refrigeration and cooking appliances. We are proud of what we do and who we are.

    Responsibilities include:

    As the voice of Sub-Zero Group, Inc., exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners.

    Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers.

    Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customers concern.

    Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products.

    Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Preferred**

    High School or better.

    **Experience**

    **Preferred**

    Exceptional customer service skills with a polished and professional style and delivery.

    Intermediate problem solving and negotiation skills.

    Bachelors degree or other advanced education a plus but is not required. High school diploma or GED a must.

    Minimum of one (1) year of customer service experience required, product support experience preferred.

    Training is onsite for 2 months, Monday - Friday. (Month One: 8:00am 5:00 p.m., Month Two: time with varied hours)

    After initial training period, part-time schedule will be for 25-29 hours per week. Days and times may vary each week

    **Licenses & Certifications**

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