- Receive incoming calls, faxes and internet orders from customers and enter into an order entry system.
- Receive and respond to customer requests for product information, product availability, pricing, order status, track shipments, billing questions, return goods (RGA), loaner tools, program recommended products, etc.
- Maintain an excellent understanding of the various program product offerings and suppliers.
- Present customer with new program offerings, websites and promotions offered.
- Issue purchase orders to meet all customer orders as needed.
- Interact with authorized suppliers when technical data or answers are needed for customers.
- Support outgoing telemarketing campaigns as needed.
- Drive cross-training to support all programs effectively.
- Communicate clearly with customers while remaining sensitive to the ongoing conversations in the all center.
- Associates degree, equivalent to two years related experience.
- Must possess excellent communication skills.
- The ability to consistently maintain a professional and positive attitude when dealing with customers.
- Multi-task with accuracy and promptness in a busy call center environment.
- Proficient data entry skills.
- Computer skills: basic knowledge of Microsoft Office.
- Call center customer service experience.
- Understanding of basic accounting procedures and principles.
- Product knowledge or aptitude for technical automotive applications of tools and equipment.
- Ability to interface cooperatively with customer service and all related departments.
-
Customer Service Rep
3 days ago
A L HANSEN MFG CO Waukegan, United States: · A.L. Hansen Mfg. Co., an ISO 9001 certified company, is a leading manufacturer in the commercial hardware industry located in Waukegan is currently seeking a full time Customer Service Representative. · **Requirements**: · - Respond to customers and outside sales reps inquiri ...
-
Customer Service Rep
1 week ago
Snap-on Kenosha, United StatesOverview: · CUSTOMER SERVICE REP BILINGUAL FRENCH-CANADIAN · LOCATION: KENOSHA, WI · Monday thru Friday, in office. · Start and End hours can range between 7am 7pm. Note: Training approx. 8am-4:30pm-we can be flexible. · Customer service representatives interface directly wi ...
-
Commercial Customer Service Rep
1 week ago
SCOTSMAN GROUP LLC Vernon Hills, United StatesFunction · Parts and Technical Service · Reports to · Director of Service · Supervises · None · Mission · Provides support to customers, dealers, distributors and service providers for commercial products. · Principle Activities · - Answers inquiries received from customers, dist ...
-
Customer Service Rep I
1 day ago
Snap-on Kenosha, United StatesReceive incoming calls, faxes and internet orders from customers and enter into an order entry system. Receive and respond to customer requests for product information, product availability, pricing, order status, track shipments, billing questions, Customer Service, Service, Man ...
-
Patient Access Service Rep, Fcp
2 days ago
Froedtert Health Oak Creek, United States**Discover. Achieve. Succeed. **#BeHere** · *** · **Location: US:WI:OAK CREEK at our CP-DREXEL TOWN SQ HLTH CENTER facility.*** · **This job is ON - SITE.** · **FTE: ** · **Shift: Shift 1** · Monday 10:30-7 Tuesday 8-4:30 Wednesday 10:30-7 Thursday 7-3:30 Friday 8-4:30 · **Job Su ...
-
Patient Service Rep I- Ophthalmology
23 hours ago
Advocate Aurora Health Kenosha, United StatesMajor Responsibilities:Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Registers patients; obtains demographic and insurance information; verifies insurance coverage Patient, Patient Services, Cu ...
-
Patient Services Rep-cancer Center Mchenry
1 week ago
Northwestern Medicine McHenry, United StatesThe **Patient Services Rep** reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. · The ...
-
Patient Services Rep-cancer Center Mchenry
1 week ago
Northwestern Memorial Healthcare McHenry, United States**Company Description** · At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportu ...
-
Customer Service Rep, Long Term Care
1 week ago
Lincare Inc. New Berlin, United StatesThis employee takes calls from Long Term Care customers, enter orders, and dispatches to the appropriate service center. · **Responsibilities**: · - Account Management Duties · - Data entry, detail oriented and problem solving skills · - Follow up with internal departments for cu ...
-
Customer Service Rep
6 days ago
Action Packaging Zion, United StatesOpus Packaging – Wabash is a premier packaging company and supplier of corrugated products. Our philosophy and values are the backbone of Opus, but it's our employees who bring them to life. We know that the most important component of a thriving business is a thriving team. · W ...
-
Customer Service Rep
4 days ago
A. L. Hansen Mfg. Co. Waukegan, United StatesA.L. Hansen Mfg. Co., an ISO 9001 certified company, is a leading manufacturer in the commercial hardware industry located in Waukegan is currently seeking a full time Customer Service Representative. · Requirements · •Respond to customers and outside sales reps inquiries or co ...
-
customer service rep
2 weeks ago
Randstad Berlin, United StatesRandstad - JobID: customer-service-rep_berlin [Customer Service / Guest Service / Retail Sales] Randstad is currently working with a reputable company to fill several Customer Service Rep positions. These are immediate openings and include permanent and temporary positions for fu ...
-
Patient Service Rep
1 week ago
Advocate Aurora Health Lakemoor, United States Full timeDepartment: · 09121 AMG Lakemoor - Building Operations · Status: · Full time · Benefits Eligible: · Yes · Hours Per Week: · 40 · Schedule Details/Additional Information: · Mon-Fri 8a-5pm, one Saturday per month 8a-noon. · Major Responsibilities: Completes patient order ...
-
Patient Service Rep
1 week ago
Advocate Aurora Health Mundelein, United States Full timePatient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters ..) Patient, Customer Service, Pa ...
-
Patient Service Rep
3 days ago
Advocate Health Lakemoor, United States Full timeMajor Responsibilities: · Completes patient order confirmations and modifications for item changes occurring after initial order ticket printing to begin revenue recognition and billing processes. · Reviews all paperwork submitted with equipment set up packets to ensure all for ...
-
Patient Service Rep
1 week ago
Advocate Health Mundelein, United States Full timePatient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. · 1.) Greets and accurately reg ...
-
Customer Service Rep
2 weeks ago
Randstad North America, Inc. Berlin, United StatesExciting Entry-Level Opportunity in Energy Efficiency Project Management Are you passionate about making a meaningful impact on energy consumption? Join our dynamic team and kickstart your career in energy efficiency project management What's in it Customer Service, Project Manag ...
-
Member Service Rep
1 day ago
Planet Fitness Vernon Hills Vernon Hills, United StatesJob Description · Job DescriptionWe are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team The Member Services Representative is responsible for creating a positive member experience by providing a superior lev ...
-
Associate Customer Service Rep
1 week ago
PPG Industries Oak Creek, United StatesJOB REQUIREMENTS: Associate Customer Service Rep, Entry - JR DESCRIPTION/RESPONSIBILITIES: As a Key Account Customer Service Specialists , you will be our first line of contact for our external customers to ensure the success of every sale. You will input orders, source to multip ...
-
patient access service rep, fcp
6 days ago
FROEDTERT HEALTH Oak Creek, United StatesDiscover. Achieve. Succeed. #BeHere · Location: US:WI:OAK CREEK at our CP-DREXEL TOWN SQ HLTH CENTER facility. · This job is ON - SITE. · FTE: · Shift: Shift 1 · Monday 10:30-7 Tuesday 8-4:30 Wednesday 10:30-7 Thursday 7-3:30 Friday 8-4:30 · Job Summary: · The Patient Access Se ...
Customer Service Rep I - Kenosha, United States - Snap-on
Description
Overview:
CUSTOMER SERVICE REP
LOCATION: KENOSHA, WI
Monday thru Friday, in office.
Start and End hours can range between 7am 7pm. Note: Training approx. 8am-4:30pm-we can be flexible.
Customer service representatives interface directly with customers, assisting them with product information, selection, and order processing. This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast, paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries. Beyond customer service the position includes broad responsibility for basic account procedures and supporting various telephone campaigns.
Responsibilities: