TLM Product Specialist - Roanoke, United States - CBIZ

CBIZ Roanoke, United States

3 weeks ago

Description

With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

CBIZ is honored to be the recipient of several national recognitions for 2023:

Best and Brightest Companies to Work for in the Nation
Top Workplaces USA
Best Places to Work in Insurance
Best and Brightest Companies in Wellness
Great Place to Work Certification

CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. CBIZ is ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER).

This position is responsible for implementation and client support for our time and attendance system. In a fast paced environment, the Time and Labor Specialist manages implementation of new Time and Labor Management (TLM) accounts, assists current clients with questions and changes, and coordinates with the payroll and HRIS team members to ensure an accurate and client service oriented TLM experience. In addition, they are responsible for monitoring and verifying proper procedures are followed in compliance with business practices and HR System requirements.

Essential Functions and Primary Duties:

Work directly with clients to support our TLM product.
Research, collect, manipulate, interpret, and verify the accuracy of all data needed to set up new accounts.
Provide training sessions/materials to clients utilizing the Time Solutions system
Research and accurately resolve a full range of customer service needs in the Time Solutions system in a timely, efficient, and accurate manner
Assist with internal needs/training regarding accounts
Work closely with the Payroll and Implementation Team to collaborate on complex client issues, departmental processes, and procedures.
Allocate Time and prioritize accordingly across several projects
Ensure every client interaction is a positive and productive experience
Troubleshoot basic and intermediate-level client issues
Communicate effectively
Meet established deadlines
Effectively operate and use all departmental hardware and software.
Perform other duties as assigned

Preferred Qualifications:

Experience with time and attendance systems
Working-level knowledge of payroll processes
Proficient use of Excel
Bachelor's degree

Minimum Qualifications:

Must possess analytical skills
Acute detail and accuracy skills
Proficient use of applicable technology
Excellent customer relation skills
Ability to work in a team environment as well as independently
Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks
Ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
High school diploma or GED required

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