- Customer Service
- Revenue Attainment
- Cost Control
- Technician Productivity
- Quality Assurance
- Cycle Time
- Ensure Service Advisors are keeping customers informed and are optimizing throughout
- Manage shop workload, schedule appointments, and maintain an organized schedule with all Service Technicians
- Hire, train, motivate, develop, counsel, and monitor the performance all Service department staff
- Process work orders from start to finish, in line with Company policies and procedures
- Assist in preparing an annual operating budget for the Service department
- Process warranty repairs
- Prepare and finalize invoice transactions with customers, including receiving payment
- Continually seek technical and product knowledge by completing on-line and hands on training
- Requires a high school diploma or general education diploma (GED)
- 5 + years of practical service management experience
- 5 + years of supervisory experience
- Written and verbal communication skills
- Microsoft Office skills
- Exceptional customer service skills
- Apply good judgment in recognizing scope of authority
- Must be able to multi-task
- Ability to maintain an orderly and clean shop
- Must be able to build a team and promote a teamwork environment
- Competitive compensation
- Health, dental, and vision Insurance
- HSA with company matching
- 401(k) with company contribution
- Company-paid life and short-term disability insurance
- Long-term disability insurance
- Holiday pay and PTO
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Service Manager
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Allsearch Recruiting Des Moines, United StatesService Manager - Growing Mechanical Service Company - Base Salary to 120 k/year - Des Moines, IA Our client is a family-owned mechanical servicing company, who has been in business for 40 years They are continually growing year over year, and are l Service Manager, Mechanical, R ...
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Manager Customer Service
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Pearson Lanka Des Moines, United States** Pearson Manager Customer Service Des Moines , Iowa Share this job · share by email** · The position is responsible for managing and developing a team of Higher Education Tier 3 Customer Service Escalation Agents. This includes determining long-range objectives and goals to m ...
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Senior Technical Services Manager
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Kemin Industries, Inc. Des Moines, United StatesOverview · Kemin Animal Nutrition & Health is seeking a Senior Technical Services Manager to join their Broiler team · In this role, this person will be responsible for providing technical support for the full commercialization of new technologies and products. Analysis required ...
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Senior Customer Service Manager
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Hitachi Automotive Systems Americas Des Moines, United StatesLocation: (HE)Remote_Earth City · Job ID: · R · Date Posted: · Company Name: · HITACHI ENERGY USA INC · Profession (Job Category): · Engineering & Science · Job Schedule: · Full time · Remote: · Yes · Job Description: · General Information: · Hitachi Energy, located ...
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Des Moines Airport Authority Des Moines, United StatesThis position is a critical component of the Des Moines International Airport. Work is performed under supervision of the Executive Director with considerable leeway for the exercise of independent judgment and initiative. The person in this position is responsible for carrying o ...
Service Manager - Des Moines, United States - Sanco Thermo King
Description
Responsibilities:
Knowledge, Education and/or Experience:
Skills:
Abilities:
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