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Des Moines

    Service Manager - Des Moines, United States - Sanco Thermo King

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    Description

    Responsibilities:

    • Customer Service
    • Revenue Attainment
    • Cost Control
    • Technician Productivity
    • Quality Assurance
    • Cycle Time
    • Ensure Service Advisors are keeping customers informed and are optimizing throughout
    • Manage shop workload, schedule appointments, and maintain an organized schedule with all Service Technicians
    • Hire, train, motivate, develop, counsel, and monitor the performance all Service department staff
    • Process work orders from start to finish, in line with Company policies and procedures
    • Assist in preparing an annual operating budget for the Service department
    • Process warranty repairs
    • Prepare and finalize invoice transactions with customers, including receiving payment
    • Continually seek technical and product knowledge by completing on-line and hands on training

    Knowledge, Education and/or Experience:

    • Requires a high school diploma or general education diploma (GED)
    • 5 + years of practical service management experience
    • 5 + years of supervisory experience

    Skills:

    • Written and verbal communication skills
    • Microsoft Office skills
    • Exceptional customer service skills

    Abilities:

    • Apply good judgment in recognizing scope of authority
    • Must be able to multi-task
    • Ability to maintain an orderly and clean shop
    • Must be able to build a team and promote a teamwork environment

    Benefits:

    • Competitive compensation
    • Health, dental, and vision Insurance
    • HSA with company matching
    • 401(k) with company contribution
    • Company-paid life and short-term disability insurance
    • Long-term disability insurance
    • Holiday pay and PTO

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