Service Manager - Des Moines, United States - Nationwide Trailers

Description

Job Description

Job Description

**About Us:**

Nationwide Trailers of Des Moines is a dynamic and innovative full service, parts and sales departments dedicated to delivering exceptional trailers, parts and service. With a strong focus on customer satisfaction and quality, we strive to exceed expectations in every aspect of our business. We believe in fostering a collaborative and supportive work environment where every team member can thrive and contribute to our collective success.

**Position Overview:**

We are seeking a highly motivated and experienced Service Manager to join our team. The Service Manager will be responsible for overseeing all aspects of our service department, ensuring the highest level of customer satisfaction, and leading a team of service professionals to achieve our business goals. This will be a hands on working service manager role for up to the first two months as we hire a full time technician.

**Key Responsibilities:**

Manage day-to-day operations of the service department, including scheduling, resource allocation, and workflow management.
- Develop and implement service strategies to improve efficiency, productivity, and customer satisfaction.
- Monitor service performance metrics and KPIs, identifying areas for improvement and implementing corrective actions as needed.
- Provide leadership, guidance, and support to service technicians and staff, fostering a positive and collaborative team environment.
- Ensure compliance with company policies, procedures, and safety standards.
- Handle customer inquiries, concerns, and escalations in a timely and professional manner, striving to resolve issues to the satisfaction of all parties.

Help with jobs hands on with your experience.
- Collaborate with other departments, such as sales and product development, to enhance service offerings and address customer needs.
- Stay current on industry trends, technologies, and best practices related to service management.

**Qualifications:**

Bachelor's degree in [relevant field] or equivalent experience.
- Proven experience in service management or a related field, with a track record of success in achieving business objectives and delivering exceptional customer service.
- Strong leadership skills, with the ability to motivate and inspire a team to achieve their full potential.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels.
- Solid organizational and time management abilities, with a keen attention to detail and the ability to prioritize tasks in a fast-paced environment.
- Knowledge of trailers, welding, axels is a plus.
- Certification in service management (e.g., ITIL) is preferred but not required.

**Benefits:**

Competitive salary commensurate with experience
- Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
- Opportunities for professional development and career advancement
- Dynamic and collaborative work environment

Andy Ask

General Manager, Nationwide Trailers of Des Moines

Join our team and be part of a company that is committed to excellence in everything we do

Company DescriptionAbout us: Nationwide Trailers was founded in 2009 by 3 like-minded guys with a focus on becoming the largest PJ Trailers dealership in the USA. Each having extensive backgrounds in the trailer industry.

After a rocky start in Houston during the recession, Nationwide Trailers has successfully opened 10 more locations in Texas, Oklahoma, Missouri, Iowa & Arkansas with additional locations to be opened in the near future. Our focus has always been "customer first". Whether that means meeting out-of-state customers on a Sunday, staying late on a Saturday to hook up a customer's trailer, or going the extra mile by delivering a trailer after hours. Nationwide Trailers works with many types of trailer users from large volume businesses to the owner operator who wants to design the custom trailer of their dreams.

Mission statement: Provide product knowledge and industry expertise to help our customers purchase the correct trailer for the job they need to do with our trailer. We take the time to understand how the trailer will be used, the nature of the cargo, and any other specific requirements that may determine what trailer or optional equipment will be needed for the specific application. We go above and beyond with customer service on all problems large or small.

Company Description

About us: Nationwide Trailers was founded in 2009 by 3 like-minded guys with a focus on becoming the largest PJ Trailers dealership in the USA. Each having extensive backgrounds in the trailer industry.\r
\r
After a rocky start in Houston during the recession, Nationwide Trailers has successfully opened 10 more locations in Texas, Oklahoma, Missouri, Iowa & Arkansas with additional locations to be opened in the near future. Our focus has always been "customer first". Whether that means meeting out-of-state customers on a Sunday, staying late on a Saturday to hook up a customer's trailer, or going the extra mile by delivering a trailer after hours. Nationwide Trailers works with many types of trailer users from large volume businesses to the owner operator who wants to design the custom trailer of their dreams.\r
\r
Mission statement: Provide product knowledge and industry expertise to help our customers purchase the correct trailer for the job they need to do with our trailer. We take the time to understand how the trailer will be used, the nature of the cargo, and any other specific requirements that may determine what trailer or optional equipment will be needed for the specific application. We go above and beyond with customer service on all problems large or small.