-
Customer Service
22 hours ago
Kwik Trip Des Moines, United StatesKwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/ Guest Service coworkers give the best customer and food service experience in clean, state of the art facilities. Requirements: - Customer Service, Retail, Cus ...
-
Customer Service Assistant
4 weeks ago
TMC Transportation Des Moines, United StatesPRIMARY FUNCTION: · The primary function of a Customer Service Assistant is to provide administration support to the Customer Service department. · Monday-Friday 7am-330pm · DUTIES AND RESPONSIBILITIES: · Prove back-up assistance to the Customer Service Representative for load en ...
-
Customer Service Representative
3 weeks ago
Bankers Trust Des Moines, United StatesCustomer Service Representative6/4%Ne5B · There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and ...
-
Customer Service Representative
2 weeks ago
Titan Industries Urbandale, United StatesAbout ARTUS AG: · Together, let's make it simple: Unleash your drive and unleash the full potential of your talents at the ARTUS GROUP. Since 1981, we have combined the comprehensive, traditional role of an insurance broker with the services of a modern consulting company in 15 ...
-
Brokerage Customer Service Specialist
3 weeks ago
Motion Recruitment Des Moines, United StatesPosition: Brokerage Customer Service Specialist · Location: Des Moines IA (Hybrid model) · Term: 12 Months · Full on w2 contract financial Client. · Series 7 (active or within 2 year window of leaving broker/dealer) · Brokerage Operations · Customer Service · MS Office Suite Pref ...
-
Customer Service Representative
6 days ago
Premier Health Consultants, LLC Des Moines, United StatesThe Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patients customer services encounter are met, regardless of age or gender, on a continuing basis by perfo Customer Service Representativ ...
-
Customer Service Specialist
3 days ago
Ridedart Des Moines, United States** DART**** Customer Service Specialist**Des Moines, IA 50309**The Des Moines Area Regional Transit Authority (DART) is the largest public transit agency in Iowa, serving 12 communities in and around Polk County to varying degrees. Those include Altoona, Ankeny, Bondurant, Clive, ...
-
Customer Service Representative
6 days ago
Collabera Des Moines, United StatesHome · Search Jobs · Job Description · Customer Service Representative · Contract: Des Moines , Iowa, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 27 days, 3 hours left · Apply · Hiring for Customer Service Representative: · Note: The position is ON ...
-
Customer Service Representative
3 days ago
Collabera Des Moines, United StatesHome · Search Jobs · Job Description · Customer Service Representative · Contract: Des Moines , Iowa, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 24 days, 3 hours left · Apply · Hiring for Customer Service Representative: · Note: The position is ON ...
-
Customer Service Representative
4 weeks ago
Fortune Brands & Security, Inc. Des Moines, United States**Customer Service Representative** · 25300 Al Moen Drive, Des Moines, Iowa · Employees can work remotely · Full-time · Department: Customer Service · **Company Description** · MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every ...
-
Customer Service Representative
6 days ago
Eurofins Des Moines, United States**Customer Service Representative** · Des Moines, IA, USA · Full-time · **Company Description** · **Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and o ...
-
Specialist, Customer Service
6 days ago
MasterBrand Cabinets Des Moines, United States**Specialist, Customer Service** · 25300 Al Moen Drive, Des Moines, Iowa · Employees can work remotely · Full-time · Department: Customer Service · **Company Description** · MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every bu ...
-
Customer Service Representatives
4 weeks ago
Palmer Group Des Moines, United StatesJob Description · Job DescriptionPalmer Group is looking for candidates to fill multiple Customer Service Representatives in the Des Moines area. Our clients work within a variety of industries, including financial services, insurance, agriculture, legal, construction and healthc ...
-
Customer Service Specialist
6 days ago
Ridedart Des Moines, United States Part time** DART** · ** Customer Service Specialist (part-time)** · Des Moines, IA 50309 · **The Des Moines Area Regional Transit Authority (DART) is the largest public transit agency in Iowa, serving 12 communities in and around Polk County to varying degrees. Those include Altoona, A ...
-
Customer Service Representative
4 days ago
Collabera Des Moines, United StatesHome · Search Jobs · Job Description · Customer Service Representative · Contract: Des Moines , Iowa, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 25 days, 3 hours left · Apply · Hiring for Customer Service Representative: · Note: The position is ON ...
-
Customer Service Representative
6 days ago
Kemin Des Moines, United StatesOverview: · At Kemin, we are passionate in our effort to create a world class customer experience. We are seeking a Customer Service Representative to join our team. The ideal candidate will go above and beyond to ensure that our customers account needs are met with a positive a ...
-
Customer Service Associate
2 weeks ago
Aftermarket Performance Group Des Moines, United StatesJOB TITLE: Customer Service Associate · FLSA: Non-Exempt · Salary: $18.00-$20.00 DOE · Location: Hybrid in Silverdale, Washington/ Des Moines, Iowa/ Export, Pennsylvania · JOB SUMMARY · Customer Service Representatives are responsible for providing high quality customer serv ...
-
Customer Service Agents
2 weeks ago
Letsrenovate Des Moines, United StatesCustomer Service Agents Location: Des Moines, IA, USA Company: Synergy Service Solutions, LLC Job Posted: 30+ days ago **Save In:** · **Name folder:** · **Flag As:** · Share **Flag As:** · Customer Service Agents · Calling all experienced Customer Service, Sales and Technica ...
-
Customer Service Representative
6 days ago
Service Legends Des Moines, United Statesis responsible for taking incoming client calls for service and scheduling. In addition, this position is required to make outbound calls to club member and non-club member clients to ensure that 3 calls are ran each day per technician. The Customer Service Representative should ...
-
Customer Service Representative
1 day ago
Kemin Industries Des Moines, United StatesOverviewAt Kemin, we are passionate in our effort to create a world class customer experience. We are seeking a Customer Service Representative to join our team. The ideal candidate will go above and beyond to ensure that our customers account needs are met with a positive and so ...
Manager Customer Service - Des Moines, United States - Pearson Lanka
Description
** Pearson Manager Customer Service Des Moines , Iowa Share this job
share by email**
The position is responsible for managing and developing a team of Higher Education Tier 3 Customer Service Escalation Agents. This includes determining long-range objectives and goals to meet business operation expectations, such as, but not limited to, professionally responding to or appropriate delegation of escalated customer issues; working closely with sales, managers, directors and executives to propose, develop and implement new processes, systems and department initiatives. Ensure work queues are managed and meet department SLAs. Manage high level escalations as well as major customer issues. Maintaining and developing policies and standards needed to provide excellent customer support and experiences for our customers.
Managerial Responsibilities :
This position will manage a team of Pearson Customer Service Escalation Agents based across North America, providing leadership, mentorship, coaching and career development including performance management.
Conduct regular 1:1 with team members
Oversee OneCRM UAT, ensuring the team maintains quality standards, identifies issues that impact the business and completes all testing within deadlines, among other UAT tasks.
Develop and maintain relationships with key stakeholders to build engagement and strengthen the impact of Support and ensure the team is aligned and able to handle all escalations.
Support cross-functional efforts to develop and improve product, process, training, documentation and communication.
This position will work closely with the Director of Operations Management to ensure KPIs are successful met by our vendor partner
Ensure the team achieves its overall quality goals, including assessing all of the data collected and identifying additional ways to use/report the data to improve quality.
Must be amenable to flexible scheduling throughout the year, especially around peak periods
Some travel may be required
Perform other duties as assigned by the manager
Qualifications & Skills
Associates degree and/or minimum 5+ years working in a customer service environment with some leadership experience and a proven track record.
Proven ability to identify trends and impact, driving resolution with other teams, as appropriate
Excellent interpersonal, written and verbal skills required, and a strong technical background with Pearson Higher Education products as well as the following applications and services required: Microsoft Office Suites, email programs (Outlook, etc.)
Ability to effectively present information and respond to questions from groups of managers, program team members, clients, customers and the general public.
Ability to set, analyze and meet performance targets for speed, efficiency and quality of the Customer Service Agent Operations group.
Ability to work with all levels of management and staff
Strong organizational skills
Detail-oriented with good follow-through on projects
Exercises good independent judgment and is self-motivated
Must show initiative, exhibit pride and passion in work, and be results-oriented.
Must be able to work under deadlines, meet outlined goals, and work independently with minimal supervision in order to accomplish tasks effectively and accurately.
Must be able to manage multiple projects concurrently and as required so each project is completed within set guidelines and timelines.
Knowledge and experience with a Customer Relationship Management (CRM) or Call Management system required
This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading.
Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a demanding work environment is important.
Reliable attendance and punctuality is critical to successful performance in this role.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required by the Colorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $XX,XXX - $XX,XXX. This position is eligible to participate in an annual incentive program, and information on benefits offered is .
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the worlds leading learning company. Learn more at
**Job:** CUSTOMER SERVICE
**Organization:** Higher Education
**Schedule:** FULL_TIME
**Req ID:** 3337
**Share this job**
share by email
**Current Search Criteria**
