Specialist, Customer Service - Des Moines, United States - Fortune Brands & Security, Inc.

Fortune Brands & Security, Inc. Des Moines, United States

3 weeks ago

Description

**Specialist, Customer Service**

25300 Al Moen Drive, Des Moines, Iowa

Employees can work remotely

Full-time

Department: Customer Service

**Company Description**

MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every budget and lifestyle. With a large North America footprint and diverse team of nearly 13,000 employees, we help people fulfill their dreams of a comfortable, inviting home through innovations in fashion and functionality that bring family and friends together. We invite you to visit to learn more about how we build employee opportunity, purpose, and reward into everything we do.

**Job Description**

**Position Summary**

This is a specialist role that is responsible for managing a function-specific brand or sales channel based Customer Service group.

**Organizational Relationship**

Reports directly to the Manager Business Support in Customer Service.

**Accountabilities**

Manage backorders and our DBOD process with Logistics

Manage Expedited carriers- quoting, booking, follow-up

Manage all pricing/billing related questions

Communicate all launch information to team and attend meetings during the year to represent Decora CS to ensure launch success for our internal team and external dealers

Test pricing is accurate with each promotion offered

Mange Consumer Emails

Manage all color match orders

Manage escalated homeowner calls

Manage root cause solution to complex questions received from sales team

Back up to supervisor, leading order management, AWT, backlog, over-time and overall metrics for Decora CS

Back up supervisor with Kronos (daily updates, weekly approval, etc.)

Troubleshoot quality issues with quality manager and quality checks on re-orders

Manage testing for MBCI for Friedman system

Manage all escalated concerns with manufacturing constraints or restraints keeping customer service team informed with relevant information and speaking points for customers

Provide support to engineering team for complex system upgrades & logics and conduct testing

Oversee complex daily concerns as they arise for sales, customer service, manufacturing & purchasing

Identify and manage any system related issues & troubleshooting with appropriate departments

Identify where processes need implemented, create process, provide testing and troubleshoot potential breakdown, manage process & identify and train any additional team members as needed

Identify potential waste or take waste identified by team and document, process map, troubleshoot & eliminate it

**Characteristics & Attributes**?

Proven experience in a specialist role with demonstrated mentoring and performance management skills.

Strong service orientation dedicated to satisfying the customer.

Ability to effectively operate in a fast-paced dynamic environment.

Computer skills including working knowledge of Microsoft Word/Excel/PowerPoint databases email and internet.

Superior phone skills.

Ability to manage workloads multitask and meet deadlines.

Demonstrated ability to effectively communicate in written verbal and presentation formats.

Self-motivated to move ahead and team-oriented to tackle tasks.

Solid organizational skills.

Demonstrated problem-solving skills and proficiency with decision making.

Demonstrates energy enthusiasm and a customer first attitude with both internal and external customers.

Demonstrated ability to train others including with customer service skills and techniques.

A team player with the ability to gain respect and maintain successful relationships with our customers and employees.

Ability to support supervisor and manage miscellaneous tasks assigned to them by their supervisor

Demonstrated business acumen and professional demeanor.

Ability to anticipate and plan strategically for future business needs

Focused on continuous improvement while maintaining ongoing daily operations.

Ability to travel as required for the purpose of training trade shows site visits store openings etc.

**Qualifications**

**Education & Experience**

High school diploma or GED equivalent is minimally required.

Prior Customer Service experience is required preferably in a manufacturing environment.

**Additional Information**

**Equal Employment Opportunity**

MasterBrand Cabinets, Inc. is an equal opportunity employer. MasterBrand Cabinets, Inc evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

**Reasonable Accommodations**

MasterBrand Cabinets, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information.

**Videos To Watch**

**Job Location**

Specialist, Customer Service

25300 Al Moen Drive, Des Moines, Iowa

Full-time

Customer Service Representative

2 days ago

Aurora Solutions Pleasant Hill, IA, United States Freelance

**Join our team at Pleasant Hill, IA and support renowned partner companies in the telecommunications and energy industries with their search for personal customer advisors. We offer everyone the opportunity to enter the sales field** · **We need your talent - start your career i ...
Employee (m/f/d) Customer Service

3 weeks ago

Apex Solutions Des Moines, United States

Customer Service Representative (m/f/d) For the location of Frankfurt (Oder), we are looking for: CUSTOMER SERVICE REPRESENTATIVE (30 HOURS/WEEK) We are currently seeking to strengthen our customer service team with employees (m/f/d) on a temporary basis for one year. However, we ...
Customer Service Representative

1 day ago

Titan Industries Urbandale, United States

About ARTUS AG: · Together, let's make it simple: Unleash your drive and unleash the full potential of your talents at the ARTUS GROUP. Since 1981, we have combined the comprehensive, traditional role of an insurance broker with the services of a modern consulting company in 15 ...
Customer Service

2 weeks ago

Pyramid Consulting Des Moines, United States

Immediate need for a talented Customer Service - Financial Services Representative. This is a 12+Months contract opportunity with long-term potential and is located in Des Moines IA (Onsite). Please review the job description below and contact me ASAP if you are interested. · Jo ...
Customer Service

1 week ago

Pyramid Consulting Des Moines, United States

Immediate need for a talented · Customer Service - Financial Services Representative. · This is a · 12+ · Months · contract opportunity with long-term potential and is located in · Des Moines IA (Onsite). Please review the job description below and contact me ASAP if you ar ...
Customer Service

3 weeks ago

Pyramid Consulting Des Moines, United States

Immediate need for a talented · Customer Service - Financial Services Representative. · This is a · 12+ · Months · contract opportunity with long-term potential and is located in · Des Moines IA (Onsite). · Please review the job description below and contact me ASAP if you ...
Customer Service

2 days ago

Stellar Enterprises Newton, IA, United States Freelance

**Together, creating connections Your job, your future** · ITU, your trusted partner · We are looking for: · **Customer Service Representatives (m/f/d)** · in full-time · Our client is a large, well-known financial services company based in Hamburg. This company works with busine ...
Customer Service Representative

1 week ago

Brent Stantz - State Farm Agency Iowa, United States

Brent Stantz - State Farm Agency, located in Iowa, LA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service and Sales for a well-established State Farm Agent. · If you have a ...
Customer Service Assistant

2 weeks ago

TMC Transportation Des Moines, United States

PRIMARY FUNCTION: · The primary function of a Customer Service Assistant is to provide administration support to the Customer Service department. · Monday-Friday 7am-330pm · DUTIES AND RESPONSIBILITIES: · Prove back-up assistance to the Customer Service Representative for load en ...
Customer Service Representative

2 weeks ago

Wolters Kluwer Des Moines, United States Paid Work

LOCATION: Remote U.S. · OVERVIEW · You will deliver world-class customer service with knowledge about Wolters Kluwer products and business practices. Our values propel us to put the customer at the center of everything we do, honor our commitment to continuous improvement and inn ...
Customer Service Representative

3 weeks ago

Kemin Industries Des Moines, United States

Overview · At Kemin, we are passionate in our effort to create a world class customer experience. We are seeking a Customer Service Representative to join our team. The ideal candidate will go above and beyond to ensure that our customers' account needs are met with a positive an ...
Customer Service Representative

3 weeks ago

CoWorx Staffing Des Moines, United States

CoWorx Staffing is currently seeking a detail-oriented Customer Service Representative to join our team in Des Moines, IA. If you have strong organizational skills, a keen eye for accuracy, and the ability to thrive in a fast-paced environment, we want to hear from you · Respons ...
Customer Service Specialist

3 weeks ago

Ridedart Des Moines, United States

** DART** · ** Customer Service Specialist** · Des Moines, IA 50309 · **The Des Moines Area Regional Transit Authority (DART) is the largest public transit agency in Iowa, serving 12 communities in and around Polk County to varying degrees. Those include Altoona, Ankeny, Bondu ...
Customer Service Specialist

2 weeks ago

Ferrellgas Des Moines, United States

Overview: · Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas ...
Customer Service Representative

2 weeks ago

Pella Des Moines, United States

Position Overview: · The Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensuring al ...
Customer Service Representative

2 weeks ago

Tony Weisshaar - State Farm Agent Des Moines, United States

Position Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...
Customer Service Representative

1 week ago

Kemin Industries Des Moines, United States

At Kemin, we are passionate in our effort to create a world class customer experience. We are seeking a Customer Service Representative to join our team. The ideal candidate will go above and beyond to ensure that our customers' account needs are met Customer Service Representati ...
Customer Service Agent

2 weeks ago

ALLEGIANT AIR LLC Des Moines, United States

Full Time Benefits: · Profit Sharing · Medical/Dental/Vision/Life/ Disability Insurance · Medical Travel Reimbursement · Legal, Identity and Pet Insurance · 401K with an employer match · Employee Stock Purchase Plan · Employee Assistance Program · Tuition Reimbursement · Flight B ...
Customer Service Agent

3 weeks ago

Allegiant Air Des Moines, United States

Allegiant Air - Part_Time [Customer Service Representative] As a Customer Service Agent at Allegiant Air, you'll: Be responsible for providing customer service to all customers, including scheduled or charter services; Process tickets, check baggage, monitor carry-on baggage for ...
Customer Service Advisor

3 weeks ago

Valvoline Des Moines, United States

Valvoline - JobID: [Auto Service Technician] As a Customer Service Advisor at Valvoline, you'll: Create lasting impressions and build loyal customers by using your knowledge of the products and services; Deliver a positive first impression to each guest with a warm, friendly gree ...