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Sr. Aftermarket Account Manager - Grand Rapids, United States - KION GROUP
Description
Dematic Corp.has an immediate need for an experienced Account Manager to support the continual growth of Dematic's North American Lifecycle Service business.
The Account Manager is the face of Dematic with the customer and represents Dematic by communicating the solutions that Dematic brings to the marketplace.
This role gathers initial customer needs and collaborates with Dematic engineering and solution development teams to provide the best solution to the customer.
The ideal candidate is innovative, collaborative, and a motivated self-starter that will be able to engage with all levels of our customers organization from shop floor to C-suite executives to prospect, negotiate, and close complex solution sales.
The role requires a high-energy expert who can pursue new business opportunities with confidence, excellent negotiation, problem solving, and interpersonal skills.
Individuals should have the ability to build a robust pipeline and help customers identify their business needs and work to coordinate the best solutionWhat we offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here:
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Tasks and Qualifications:
This
Is What You Will Do In This Role:
Engages with assigned accounts from our installed base to develop a complete understanding of the customers' needs as well as their organizational structure and key buying criteria
Develops and implements account plans and pursues long-term, customer valued relationships based on an account strategy that drives revenue growth, account profitability, retention, and customer satisfaction/loyalty.
Finds opportunities based on the account plan to improve customer's safety, productivity, and performance, develops solutions with our internal teams, performs customer presentations articulating the value proposition of product/solution/service offerings.
Negotiates and closes sales with the customerManages issues and maintains the account relationship on an on-going basis
Maintains an up-to-date pipeline of business within our CRM platform to exceed sales quotas
Provides management with suggestions for improving volume, market share, and price levels.
What We Are Looking For
BS/BA in related discipline, advanced degree, or related experience.
Advanced understanding of Mechanical sub-systems of intralogistics equipment (conveyance/sortation, ASRS, picking/put-away, etc.), Intermediate understanding of Controls, Basic understanding of Software
7+ years of professional experience and 5+ years of successful experience in complex solution sales in a B2B role
Able to multi-task and work in a high-growth, fast-paced and deadline driven environment successfully.
Willingness for business travel up to 75%.
Excellent verbal and written communication skills.
High degree of proficiency in MS Office Suite; Proficiency in Salesforce or other CRM.
Training in strategic selling methodology
Experience in the logistics or manufacturing/automation industries
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