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    Client Services And Technical Support - Durham, United States - DCS Lab

    DCS Lab
    DCS Lab Durham, United States

    4 weeks ago

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    Description

    Job Description

    Job Description

    Job Title: Technical & Client Support

    Location; Durham, North Carolina

    Benefits: Full

    Salary: 50-75k depending on experience

    Awesome opportunity for Dental Technician or Dental Assistant that need a change

    Job Description:

    Customers/Dentists:

    • Implements lab processes, evaluates and plans for case design and fabrication.
    • Knowledge of Full arch Implant supported restorations.
    • Knowledge all cases fabricated at Dental Lab.
    • Communicates case planning, fabrication or any issues with doctors.
    • Consults with clinicians in case planning and procedures to achieve the patients and clinicians expectations.
    • Manages case design, material choices and all other technical questions.
    • Evaluates all new cases for quality of impression, quality of model and accuracy of bite.
    • Ensure cases remain on schedule and maintain persistent and timely follow up on cases.
    • Provides general troubleshooting and problem-solving with technicians on technical question or issues.
    • Maintain accurate, detailed and clearly written notes on all cases per doctors instructions and conversations.
    • Takes and handles all technical questions.
    • Evaluate digital cases when needed. (margins, bites, etc.)
    • Conduct and participate in Team View consulting sessions with clinicians when needed.
    • Assist in QC as needed.
    • Assist with patient shade & custom stain appointments as needed.
    • Keeps abreast of research and development of new technologies and materials.
    • Reports to owners regarding implementation of potential new technology.
    • Provides excellent customer service.
    • Keeps abreast of research and development of new technologies and materials.
    • Adhere to all HIPAA/PHI regulations and maintain current certification
    • Creates a team environment with the technicians.
    • Provides general troubleshooting and problem-solving with technicians.
    • Conflicts among employees will be taken off the floor and handled with applicable supervisors, General Manager and Human Resources.
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