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Technical Support Specialist - Durham, United States - BioCryst Pharmaceuticals
Description
** Technical Support Specialist**
**Job Category****:** Information Technology **Requisition Number****:** TECHN001410 Showing 1 location **Job Details**
**Description**
**COMPANY:**
*At BioCryst, we are passionate about advancing novel therapeutics for patients with rare and serious diseases. Our structure-guided drug design process leads us to the discovery and development of novel small-molecule drugs. We integrate traditional biology and medicinal chemistry along with a wide array of advanced technologies to understand the three-dimensional structures of active sites of target enzymes. Our scientists then design molecular structures to create bespoke drugs for patients. We focus on therapeutic areas with either no available treatments or large unmet patient needs. BioCrysts US headquarters are located in Durham, North Carolina, our European headquarters in Dublin, Ireland and our Discovery Center of Excellence in Birmingham, Alabama. We are proud of our culture of engagement and accountability that rewards people for innovative thinking and achievement of key objectives. For more information, please visit the Companys website at *
**JOB SUMMARY:**
*BioCryst is a fast-growing pharmaceutical company with an immediate opening for an experienced Technical Support Specialist who can effectively support daily operations of both local and remote users, assist in supporting and managing the companys hosted, cloud-based and on-premise Infrastructure for information systems and services that support the entire, manage employee on-boarding/off-boarding activities and assist in the development of documentation and asset management processe. While BioCryst is a cloud-focused organization, on premise will be a large focus of this role. This is a full time on-site role for our Durham location. He or she will help ensure systems are compliant, supported, and achieve maximum value for the company.*
**ESSENTIAL DUTIES & RESPONSIBILITIES:**
Serve as Subject Matter Expert for guiding end-user computer builds.
Ensure users are supported in the use of all baseline IT services e.g. laptop, mobile devices, Windows, Office, Teams, Zoom, conference room A/V systems, etc.
Ensure that applications and systems are accessible and operate reliably.
Support laboratory and instrument-based computers
Assist in maintaining the methods, tools, techniques, and standards related to technology services.
Stay abreast of emerging information technologies through research and testing.
Assist in delivery or onboarding and offboarding services and documentation for Sarbanes-Oxley requirements.
Assist in developing and maintain IT guidelines, help article, and user training materials.
All other duties as assigned.
**EXPERIENCE & QUALIFICATIONS:**
At minimum of 2 years of experience providing support for information technologies and services in a corporate environment is required, preferably within the Life Sciences industry.
Associate Degree in business or technology discipline or an equivalent combination of education and experience preferred.
Experience in working with third party providers and vendors (MSPs, printer techs, etc.).
Knowledge of the management of cloud-based environments.
Experience with computer imaging systems
Skill in planning, managing, and delivering of technical solutions.
Strong interpersonal skills and the ability to work collaboratively and will be an effective communicator with excellent written and verbal communication and presentation skills.
Ability to work as part of a team and as a contributing member of the company.
Experience with the following:
End-Point protection and management
Office 365 and all related services/applications
Wide-area networking and LAN concepts
Ability to lift up to 50 pounds, moving computing equipment and work on-site
The statements in this position description are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. The manager may assign additional responsibilities and assignments from time to time.
BioCryst is an equal opportunity employer and is committed to providing equal employment opportunities without regard to age, race, religion, sex, sexual orientation, gender identity, national origin, Veterans status, disability and/or other protected class characteristics. Additionally, BioCryst is committed to achieving its business objectives in compliance with all federal, state and local law.
BioCryst requires all U.S. based employees to either (a) establish that they have been fully vaccinated against COVID-19; or (b) obtain an approved exemption as an accommodation. Proof of vaccination or an approved exemption form is required after a conditional job offer has been made to the applicant and prior to the start date. This requirement is a condition of employment at BioCryst, and it applies regardless of whether the position is located at a physical BioCryst location or is fully remote.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
