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Mishawaka

    clinic front desk - Mishawaka, United States - Beacon Orthopaedic Partners MSO LLC

    Beacon Orthopaedic Partners MSO LLC
    Beacon Orthopaedic Partners MSO LLC Mishawaka, United States

    6 days ago

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    Description

    Job Description

    Job Description

    Job Summary

    Responsible for accurate data entry of patient registration which includes but not limited to greeting patients, collecting demographic, insurance information, co-pays and communicating with other departments.

    Essential Functions


    • Responsible for the registration of current and new patients. Provides any necessary instructions/directions including insurance co-pays, medical records requests, etc.

    • Uses multiple software systems to track patient processing and generates necessary information for billing.

    • Must greet customers and visitors in a polite, promptly, and helpful manner.

    • Updates patient insurance information and demographics, collects and records co-payments, provides any necessary forms needing completion, and obtains required signatures.

    • Offers outstanding patient experience by walking and checking in on patients that might be experiencing extended waiting times.

    • Maintains clean and orderly waiting area including beverage area and reading materials.

    • Answers phones in pleasant manner, deals with patient (customer) needs expeditiously.

    • Coordinates services with other departments.

    • Other duties as assigned.


    Skills and Abilities


    • Ability to communicate clearly in person and on the phone.

    • Able to establish/maintain cooperative relationships with patients, families, physicians, employees and other customers.

    • Ability to organize and prioritize tasks effectively.

    • Navigation and comprehension of computer software systems in an office setting.

    • Able to type 30/50 wpm

    Physical/Mental Demands


    • Work may require hand dexterity for office machine operation, stooping and bending
    to files and supplies, mobility to complete errands, or sitting for extended periods of time.

    • Sitting for up to 8 or more hours per day while doing computer input and responding to phone questions.
    Patient Registration Job Description Revised February 2022

    • Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.

    • Requires use of computer equipment, fax, calculators, printers, and any other equipment found in an office setting.

    • This position requires ability to sit, walk, stand, use hands and fingers, reach with hands and arms.

    • May require lifting items seen in an office setting like rims of paper, laptops, office supplies, etc.

    • This position requires the inspection of lobby area, greeting station, and check-in on patients.

    • Able to mobilize to all SBO locations if needed.

    Environmental Working Conditions


    • Office setting environment.

    • Medium level of exposure to communicable illnesses like the flu.

    • Work requiring moderate speed and high degree of accuracy.

    • Manual dexterity using computer keyboard, calculator, fax and copy machine and any other equipment used in an office setting.

    • This position may require to work evenings and weekends.

    Standard Qualifications

    Education: High School Diploma or equivalent.
    Experience: Minimum of two-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.

    • Computer and typing skills with a high degree of accuracy.

    • Experience with medical terminology is preferred.

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