Front Desk Administrator - Mishawaka, United States - Michiana Hematology Oncology

Description

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• This position is responsible for coordinating the flow of patient care in the medical office setting. Greeting and orienting patients at checkin, obtaining updated demographic information, and collecting copayments. Responsible for scheduling followup appointments, chemotherapy treatments, radiology and/or radiation procedures ordered by providers, and centralized referral scheduling. This position is also responsible for scheduling diagnostic tests ordered by the provider as well as referrals by the provider to another provider/facility for consultation. Also performs clerical functions such as answering the phones, coordinating physician appointments, and managing the electronic medical record. Serves as an integral part of the communication thread between the provider and the rest of the MHO patient support team.

This position is Monday through Friday from 8:00 am - 4:00 pm.


CORPORATE PHILOSOPHY:

Employees of Michiana Hematology-Oncology, PC (MHO) are committed to abide by and uphold the mission and values of the corporation, ensuring compassion and service excellence


MHO VALUES:


Compassion for ALL - At MHO, we provide patience, kindness, and understanding to our patients, their families, and our team through the entire journey.- "No act of kindness, no matter how small, is ever wasted." - Aesop
Continuous Growth - At MHO, each day is an opportunity to reflect and refine. We value continual growth of our patient's satisfaction, team, diversity, culture, and commitment to evolve the practice through adapting to feedback and clinical innovation.- "What you do makes a difference, and you have to decide what kind of difference you want to make." - Jane Goodall
Unparalleled Patient Experience - At MHO, we deliver consistent and patient-tailored care with an Unparalleled patient experience by a combination of collaboration, adaptation, and patient satisfaction.- "Patients can't measure the quality of clinical care, but they can measure the quality of experience" - unknown
Balancing Care with both Intellectual and Emotional intelligence - At MHO, we balance both the intellectual and emotional approach to provide positive relationships with our patients, their families, and our colleagues. Effective communication, self-awareness, interpersonal skills, and relationship management all contribute to a healthy patient and employee experience.- "Experience is not what happens to you - it's how you interpret what happens to you". - Aldous
SERVING THE PATIENT:

• The Front Desk Administrator/Scheduler serves the patient by checking them into the office, verifying insurance information is correct, collecting co-pays, and scheduling the patient's next appointments, per the provider notes. When handling chemo scheduling the Front Desk Administrator ensures that chemotherapy is scheduled on the correct day and that the patient is scheduled for the appropriate amount of time, considers nursing schedules, and chair accessibility for the patient's specific treatment plan.

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:

• Greets patients promptly, interacting in a professional and compassionate manner, directs patients and their families to the appropriate clinical area. Answers phones, collects copayments, schedules appointments, updates patient demographics and maintains physician and nurse practitioner schedules. Assists the Team Leader as required.
• Responsible for chart preparation before initial consultation, including but not limited to the acquisition of pertinent pathology reports, lab results, operative reports, radiology reports, physician dictation, and previous treatment information.
• Responsible for efficient, expedient, and accurate procedure and referral scheduling
• Responsible for entering the required information into the patient's EMR chart.
• Monitors provider orders in the EMR and schedules procedures and/or referrals by telephone or electronic media. Obtains provisional diagnosis and patient history to substantiate the requested procedure. Completes Clinical Decision Support (CDS) for required radiology testing per CMS guidelines.
• Effectively communicates with patients, families, and healthcare team members in person or via phone. Provides instructions, dietary restrictions, and examspecific preparations.
• Continuous training on medical terminology, labs, scans, and other patient needs.
• When serving as a phone operator, must have the ability to read appointments to patients, reschedule labs and Provider appointments, call the service center and forward messages to the appropriate locations in a time matter.
• Uses basic working knowledge of the difference between Radiology and Radiation Oncology.
• Effectively communicates and collaborates with the insurance department for accuracy of patient insurance information and payment status
• Responsible for efficient, expedient, and accurate procedure and referral scheduling
• Must possess strong