- Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
- Provides end user computing equipment, software applications, and infrastructure support
- Troubleshoots and communicates with end users via software tools, telephone, or in person
- Installs and relocates end user computing equipment
- Performs preventative maintenance work on end user computing equipment
- Maintains accurate records of software/hardware installation and relocation
- Interacts with network infrastructure, applications, and other IT subject matter experts to resolve and/or identify and correct core problem
- Simulates or recreates user problems to resolve operating difficulties
- Deploys defined computing image configurations
- Responds to after-hour calls as needed to support service tickets
- Recommends systems modifications to reduce user problems
- Refers more complex problems to intermediate and/or senior level information technology staff
- Ensures appropriate handling and inventory of computing peripheral devices
- May mentor and train Support Services Specialist I staff
- Performs other related technology duties and projects as assigned
- Graduation from an accredited college or university with a relevant degree, 3-5 years of experience, or an equivalent combination of education and experience
- Strong knowledge of software packages and operating systems
- Strong skills training user on commercial software packages; strong skills troubleshooting and repairing end user computing equipment; strong skills installing hardware and software; strong skills completing routine upgrades and repairs on personal computers; strong skills in logical problem solving
- Ability to recognize problems and recommend solutions; ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public
- Demonstrates technological intuitiveness
- Must secure and maintain a favorable background investigation and clearance
- Must clear a pre-employment physical and a pre-employment drug screen test
- Must have available transportation during entire workday
- Required to travel to remote sites within Bexar County
- Must have valid driver's license, motor vehicle liability insurance and personal injury insurance
- Required to be on call 24 hours
- May be required to work more than 40 hours during the workweek
- May be required to work weekends
- This position may need to satisfy the requirement of completing and passing an assessment during the employment process
- ITIL certification
- Constantly working in indoor / telework conditions
- Frequently moves items weighing up to 10-15 pounds
- Occasionally moves objects weighing up to 50 pounds
- Occasionally move about the office / telework office
- Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner
- Constantly operates a computer and other office productivity machinery
- Positions self to perform essential functions of the job in an office / telework environment
- Must be able to remain in a stationary position
- Flexibility to achieve performance excellence in a telework arrangement
- Maintains County-issued equipment, software, data and supplies
- High School Diploma or G.E.D
- Associates Degree
- Bachelor's Degree
- Master's Degree
- None
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
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Fraud Service Specialist
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Customer Service Specialist
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Patient Accounting Service Center Llc San Antonio, United StatesPosition Responsibilities · Medical Collections · Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts · Gathering information, performing research and resolving customer inquiries · Communicate appropriate options for resolution in ...
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Customer Service Specialist
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NurseRecruiter, LLC San Antonio, United StatesJob Description · Job is a nursing job board and recruitment agency connecting nurses with employers to streamline the hiring process. Our aim is to match quality healthcare professionals with great jobs, ensuring vital roles are filled and healthcare is delivered by well-qualif ...
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Auto Glass Repair Service Specialist
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Jobs for Humanity San Antonio, United StatesCompany DescriptionJobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: SafeliteJob DescriptionDoes this position interest you? You should apply - even if you don' ...
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Safelite Group, Inc. San Antonio, United StatesDoes this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have ...
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Receptionist - Client Service Specialist
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Hospital Services Fulfillment Specialist
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BioBridge Global San Antonio, United States_South Texas Blood & Tissue is an AABB-accredited blood bank. It operates nine donor centers in South Texas, distributing blood, plasma, platelets, and other components to regional hospitals and emergency first responders. It also provides starting materials to therapeutic develo ...
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Experienced Client Service Specialist
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Donor Services Review Specialist
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IT Service Desk Specialist II
1 week ago
NetImpact Strategies San Antonio, United StatesJob Description: · We are seeking a skilled Tier 2 Service Desk Specialist to join our onsite team in San Antonio, Texas. As a crucial member of our IT support services, you will leverage your expertise to troubleshoot technical issues, provide exceptional customer service, and ...
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Support Services Specialist II
1 day ago
Bexar County, TX San Antonio, United StatesSalary: $4,163.00 MonthlyLocation : BCIT - 126 East Nueva San Antonio, TXJob Type: Full-time RegularJob Number: Department: Information TechnologyDivision: BCIT Technical SupportOpening Date: 05/09/2024Closing Date: ContinuousSummaryUnder general supervision, is responsible for s ...
Support Services Specialist II - San Antonio, United States - Bexar County, TX
Description
Salary: $4,163.00 MonthlyLocation : BCIT - 126 East Nueva San Antonio, TX
Job Type: Full-time Regular
Job Number:
Department: Information Technology
Division: BCIT Technical Support
Opening Date: 05/09/2024
Closing Date: Continuous
Summary
Under general supervision, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities. This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement.
This position is Excluded from Civil Service
Duties and Responsibilities
NOTE: Part-Time and Temporary positions are not eligible for Bexar County Benefits.
01
Which best describes your highest level of education completed?
Do you have 3-5 years of experience in Information Technology?
Are you able to demonstrate technological intuitiveness?
Are you able to secure and maintain a favorable background investigation and clearance?
Are you able to clear a pre-employment physical and a pre-employment drug screen test?
Do you have available transportation during the entire workday?
Do you acknowledge you are required to travel to remote sites within Bexar County?
Do you have a valid driver's license, motor vehicle liability insurance and personal injury insurance?
Are you available to be on call 24 hours a day?
Are you able to work more than 40 hours during the work week?
Are you able to work weekends?
Do you acknowledge that this position may need to satisfy the requirement of completing and passing an assessment during the employment process?
Do you have IITIL Certification?
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