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    Customer Service Specialist - San Antonio, United States - Patient Accounting Service Center Llc

    Patient Accounting Service Center Llc
    Patient Accounting Service Center Llc San Antonio, United States

    2 weeks ago

    Default job background
    Description
    Position Responsibilities
    Medical Collections
    Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
    Gathering information, performing research and resolving customer inquiries
    Communicate appropriate options for resolution in a timely manner
    Inform customers/patients about services available, and assess their needs
    Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
    Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
    Other duties as assigned

    Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area.

    Such people may include, but are not limited to:

    interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth s officers, senior management and staff.

    Education and Experience
    High school diploma or college degree from an accredited college or university
    Fluent in Spanish
    Two to five years industry experience in medical revenue cycle management is required.
    Medical experience, either practical or classroom knowledge needed.
    Proven understanding of the medical revenue cycle.
    Demonstrated excellent verbal, written and interpersonal communication skills.
    Demonstrated knowledge of HIPAA rules and regulations.
    Attention to detail
    Good attendance record
    Proven ability to work collaboratively in a team environment
    Demonstrated ability to perform work in alignment with company mission and values
    Proven PC proficiency in MS Office Suite Applications

    Work Environment / Physical Requirements
    Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
    Occasional lifting may be required up to 25 lbs.
    Must be able to sit for extended periods of time with frequent bending and stooping
    Additional Notes
    Must be able to work any 8 hr. shift, Monday Friday 6:00 AM 6:00 PM and occasional Saturdays
    This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position

    GetixHealth is an equal employment opportunity employer.

    Experience
    Preferred
    inbound and outbound calls
    Education
    Required
    High School or better
    Behaviors
    Required

    Team Player:
    Works well as a member of a group

    Detail Oriented:
    Capable of carrying out a given task with all details necessary to get the task done well

    Enthusiastic:
    Shows intense and eager enjoyment and interest
    Motivations
    Required

    Ability to Make an Impact:
    Inspired to perform well by the ability to contribute to the success of a project or the organization

    Peer Recognition:
    Inspired to perform well by the praise of coworkers
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