- Address customer inquiries and concerns promptly via phone, email, or chat in a friendly and professional manner.
- Troubleshoot and resolve customer issues or complaints to ensure customer satisfaction.
- Maintain in-depth knowledge of our products and services to assist customers effectively.
- Assist customers with order placement and changes.
- Handle billing inquiries, process payments, and provide billing-related assistance.
- Gather customer feedback to identify areas for improvement and report it to Leadership.
- Maintain accurate records of customer interactions and transactions.
- Coordinate our rental fleet operators.
- Resolve any issues involving our rental fleet operators.
- Identify process improvement opportunities and collaborate with the fleet operations team to implement changes.
- Coordinate with businesses for receiving cars.
- Coordinate with VIP clients.
- Ensure compliance with company policies and procedures.
- A strong commitment to delivering exceptional customer service.
- Excellent written and verbal communication skills.
- Ability to identify and solve customer issues effectively.
- Willingness to collaborate and assist with various operational tasks.
- Strong attention to detail to maintain accurate records and assist with quality control.
- Proficient in using various software applications and CRM systems.
- Ability to adapt to changing priorities and work in a fast-paced environment.
- Previous customer service or operations experience is a plus.
- High school diploma or equivalent required; associate's degree or higher preferred.
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Customer Support Associate
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Employee IT Support and Customer Service
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Resla Fenton, United StatesJob Description · Job DescriptionJob Summary: · As a full-time Customer Support Representative on the night/weekends rotation, you will be the first point of contact for our customers, providing professional and friendly service. This role involves managing reservations, addressi ...
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Customer Service Support
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General Dynamics Information Technology Arnold, United StatesDeliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer, Jr. at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience you ...
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teKnoluxion Arnold, United StatesOverview: · Location: Arnold, MO · Security Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.** · teKnoluxi ...
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Desktop Metal St Louis, United StatesDesktop Metal (NYSE: DM) is pioneering a new generation of additive manufacturing technologies focused on the production of end-use parts. We offer a portfolio of integrated additive manufacturing solutions for engineers, designers and manufacturers comprised of hardware, softwar ...
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Fusion Dynamics Bridgeton, United StatesBelong. Believe. Be You. Belden. · Join a diverse team of innovative, goal-oriented individuals working on the next generation of networking solutions at Belden. We provide support and encouragement to help you advance your career quickly. You will be challenged every day in your ...
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GDIT St. Louis, United States Full timeJob Description: · In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on oper ...
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Director Teamcenter Customer Support
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Director Teamcenter Customer Support
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Siemens Corporation Maryland Heights, United StatesWe are looking for a strategic Customer Support leader that can help to build and drive our Global PLMS (Product Lifecycle Management Support) North American Teamcenter team. As a Director of Customer Support, you will lead a team of Customer Support Managers and support agents t ...
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Customer Support Agent
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ZephyrTech Ballwin, MO, United States FreelanceAs a Customer Support Agent in Ballwin, MO, you will provide our customers with a first-class experience through high-quality product advice and efficient handling of complaints. In direct contact with customers, you will contribute to putting a smile on their faces and building ...
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Customer Technical Support Representative
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Customer Support
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UFS LLC O'Fallon, United StatesJob Description · Job DescriptionSummary · As part of a diverse and skilled Customer Support team, you will be tasked with providing banking application support to UFS bank customers. You'll answer questions via phone and e-mail about banking applications and functions, issue re ...
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Customer Support Phone Team
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Data Entry Clerk
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Material tester
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Customer Support - Fenton, United States - Resla
3 weeks ago
Description
Job Description
Job DescriptionPosition Summary
We are seeking a dynamic and customer-focused Customer Support/Operations Representative to join our team. In this role, you will be responsible for providing exceptional customer service while also assisting with various operational tasks to ensure the smooth functioning of our business. If you are a problem solver with excellent communication skills and a passion for helping customers, we'd love to have you on board.
Essential Duties and Responsibilities
Minimum Qualifications (Knowledge, Skills, and Abilities)
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
