- Create, process and track all service calls
- Distribute work orders to all technicians
- Schedule service appointments with customers
- Respond to daily service desk emails
- Escalate problems and reassign calls when appropriate
- Accurately report service data
- Maintain effective communication with service team members
- Develop working knowledge of all operating standards, practices, and procedures
- Provide customer contact for all post-installation problems
- At least 6 months of technical customer service experience is preferred
- Exceptional communication and customer service skills
- Superior critical thinking skills
- High school diploma or equivalent
- Must be self-motivated as well as thrive being part of a high energy, goal oriented team.
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Description
Job Description
Job DescriptionABF Security is currently in need of a Technical Customer Service Member. At ABF, we know our ability to succeed depends upon the people we employ. Leading-edge technology, the highest standards and outstanding people make ABF Security the employer of choice in our industry.
Job Responsibilities:
The selected candidate will be able to troubleshoot, report, schedule, and answer general technical questions.
The successful candidate will possess or demonstrate the following attributes:
Comprehensive and Competitive Compensation and Benefits:
An Equal Opportunity Employer
Women, Minorities, Veterans, and Disabled are encouraged to apply.
Learn more about us and the services we provide at
