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    Oracle Cloud Program Manager - Dallas, United States - Wimmer Solutions

    Wimmer Solutions
    Wimmer Solutions Dallas, United States

    2 weeks ago

    Default job background
    Pharmaceutical / Bio-tech
    Description

    The Oracle Cloud Platform Manager is accountable to ensure the delivery and orchestration of operational service activities for Company's Oracle ERP Cloud application landscape. Coordinates and mobilizes internal resources and external 3rd party services for the effective delivery and operational performance of the services/applications in scope ensuring continuous improvement and compliance with internal standards.

    Key Responsibilities:

    • Manages Oracle Cloud application operational activities in cooperation with Company IT and service providers. Operational activities include application patching and scheduled upgrade end to end readiness and execution and engaging and coordinating with other application teams to ensure minimal impacts to Oracle platforms.
    • Communication of maintenance, planned and unplanned downtime is delivered a timely and streamlined manner.
    • Is responsible to ensure optimal service availability and service performance of Oracle applications (Fusion Cloud, OIC and Oracle EBS WMS
    • Is accountable for platform maintenance and upgrades and ensuring standard change management processes are followed.
    • Is responsible for incident management and ensuring restoration of services within agreed SLA, business impact analysis and prioritization working with Company IT teams and service providers
    • Supports major incidents and critical situation resolution and is accountable for finding root causes of incidents in collaboration with the responsible 3rd party supplier (define workarounds, known errors and root cause analysis)
    • Defines the level and type of monitoring, ensuring that all customer interactions are under control and correct support is provided in close collaboration with Company IT and business users.
    • Is accountable for the fulfillment of service requests within the agreed SLAs and collaborating with IT Managers (Service Owners) to define/evolve the Service Catalog.

    Preferred Experience and Skills:

    • Bachelors Degree in IT or Business or similar
    • Five (5) or more years of professional experience in a similar position, across multi functions and business processes including Finance and Supply Chain functions
    • 2 -3 years IT Service Management experience in a Cloud ERP setting
    • Experience in a fast-paced environment, commitment to execution in a rapidly changing and evolving global environment
    • Strong written and verbal communication skills
    • Ability to communicate with and influence senior leaders, as well as ability to establish new relationships quickly
    • Strong time and work management capabilities, prioritize key business peaks
    • Collaborative, yet able to operate independently; self-motivated/driven yet able to lead and influence in a matrixed environment
    • Experience in managing and leading diverse and virtual teams (not as a line manager)
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