Program Manager - Dallas, United States - Salvation Army Florida

Description

5302 Harry Hines Blvd, Dallas, TX 75235, USA

Req #30070
Monday, March 11, 2024
Job Summary

:

Plans, directs, coordinates, and monitors the day-to-day operations of the

assigned

program activities; develops, implements, and evaluates program operations and services; supervises all program staff including scheduling, reporting and appropriate record keeping; ensures appropriate training and development of staff; ensures work is in compliance with established policies and procedures as well as local, state, and federal regulations; responds

to program operation questions;

interprets and enforces policies and procedures in program; assists in program audits, and develops/communicates procedural changes necessary to make corrective action to ensure compliance with changing program requirements.

Essential Functions

:

This job description should not be interpreted as all inclusive

.

It is intended to

identify

the essential functions and requirements of this position

.

The incumbent may be requested to perform job-related responsibilities and tasks other than those

stated

in this job description.
Supervisory Responsibilities (40

%)
Plans, directs, and supervises the work of

assigned staff

;

trains and

instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures;

conducts performance evaluations and makes salary and hiring/firing recommendations.
Provides ongoing staff development and training; schedules staff for required training; conducts regular staff meetings.
Responds to problems or complaints raised by clients or other departments on behalf of clients; investigates, collects facts, and resolves problems on a case-by-case basis; recommends changes in program or facility procedure,

guidelines

or schedules to prevent future problems of the same nature.
Program Development and Evaluation Responsibilities (30

%)
Plans, develops, coordinates, implements, and evaluates program services based on changing needs of clientele; develops programs to

assist

in the stabilization of

i

ndividuals and families as well as to provide crisis intervention; conducts assessments to

identify

program's strengths and weaknesses and to specify program goals.
Coordinates and communicates standard operating procedures for program to ensure uniformity across entire program; advises, trains, and monitors staff on changes to program policies and procedures

.

Updates the Standard Operations Procedural Manuals in order to keep staff apprised of program policy/procedural changes in forms, policies and procedures to staff; designs and provides related training for implementation.

Plans, prepares for, and coordinates program audits; serves as the contact person for the program during

audits, responds to audit questions, and formulates corrective actions necessary in response to audits.
Compliance Responsibilities (20

%)
Supervises and

monitors

the day-to-day activities of the program which may include but not limited to counseling, case management, life skill classes, transportation, clothing

assistance

, employment

assistance

, educational and vocational

assistance

; ensures that program runs smoothly and in compliance with established procedures.
Reviews and

monitors

all end of the month reports and statistics as

required

;

prepares statistical

and other routine reports on a regular basis; ensures accuracy of the same

.
Provides program information for grants and contracts as

requested

.
Attends meetings within the center, other Salvation Army facilities, and the community at large; receives and evaluates information and instructions;

disseminates

information and instructions to

appropriate programs

and/or staff.

Provides leadership in the community and conducts speaking engagements to promote and answer questions about the program services; attends and actively participates in community task forces, committees, work groups, etc.

focusing on coordination and delivery of services to the homeless; conducts community education on the same as requested; conducts tours of facility; responds to local, regional, and national requests for information or participation in surveys and research.

Attends and

participates

in scheduled consultation with other program directors, leadership team, and management team within agency; ensures management decisions are relayed to program staff; attends

participates

, conducts and leads weekly consultations with case management staff.
Builds and maintains effective working relationships with community agencies in order to maintain awareness of resources and make appropriate referrals

; i

nteracts directly with program contract monitors and specific funding representatives for program.
Other Responsibilities:

Follows-up and responds to billing questions within the program.
Carries a small caseload when necessary to meet program needs.
Attends conferences and seminars for continued personal and professional development.
Performs other duties as assigned.
Materials and Equ

i

pment

:

Personal Computer

General Office Equipment
Knowledge,

Skills

and

A

bilities

:

Knowledge of the principles and practices of social service program development and administration.
Knowledge of the principles and practices of personnel and business management and supervision.
Knowledge of the principles and practices of client assessment, case planning,

management

and referrals.
Knowledge of social service resources and agencies in the community.
Ability to motivate, lead, supervise, and evaluate subordinate personnel.
Ability to perform public speaking.
Ability to develop, implement, and enforce program policies and procedures.
Ability to remain calm and make sound decisions during

state

of crisis.
Ability to build and

maintain

effective and professional working relationships with clients and community agencies.
Ability to present a positive and professional image of The Salvation Army.

MINIMUM QUALIFICATIONS REQUIRED:

Education

and Experience

:

Bachelor's degree from an accredited college or university in Social Work, Psychology, or a

related field is

required

,
and
three to

four years progressively responsible experience administering and develo

ping social service programs, with

one year

supervisory experience,
or
any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Certifications

:

Valid State

Drivers

License
Licensed Social Worker

or

Licensed Professional Counselor (Preferred)
Physical Requirements

:

Ability to meet attendance requirements.
Ability to read, write, and communicate the English language effectively.
Ability

and willingness

to

conduct

all duties

in accordance with

the ministry of the organization and its Christian principles; conducts all communications and job duties with the highest level of professionalism.

Duties are usually performed seated

.

Sitting may be relieved by brief or occasional periods of standing or walking.
Limited amount of physical effort

required

associated with walking, standing,

lifting

and carrying light objects (less than 25 lbs.) 5-10% of work time.
Working Conditions:

Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like, but may be performed

in

shelter

environment.

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings.

Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available).

Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army
5302 Harry Hines Blvd, Dallas, TX 75235, USA

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