Jobs
>
Richmond

    Senior Service Desk Lead - Richmond, United States - Calibro Corp.

    Calibro Corp.
    Calibro Corp. Richmond, United States

    3 weeks ago

    Default job background
    Description

    Senior Service Desk Lead
    long term contract, onsite in Richmond, Va.

    We are seeking an experienced Senior Service Desk Analyst. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. We need an individual who is passionate about customer service with experience leading fellow team members.

    The Senior role is responsible for managing incoming customer calls and email related to IT support and Service Requests.

    Essential Duties and Responsibilities include the following. All work is performed with deadlines based on agency priorities.

    • Handle incoming calls resolving 70% or greater.
    • Route advanced issues to second level support teams.
    • Perform Password Resets
    • nswer general IT questions.
    • Mentor Jr Service Desk Agents
    • Work with Service Desk Manager to monitor team performance.
    • Monitor Service Desk ticket performance.
    Skills and Abilities
    Demonstrated ability to:
    - scertain and meet customer expectations
    - Work effectively and independently in a fast-paced team environment where priorities can rapidly change
    - Prioritize own work activities with minimal guidance and coaching
    - Solve complex problems through discovery and analysis with minimal guidance
    - Complete complex projects independently with minimal oversight and direction
    - Manage competing priorities to meet goals
    - Communicate effectively orally and in writing
    - Provide, maintain, and follow technical documentation

    Demonstrated comprehensive knowledge of the following tools/technologies:
    • Windows 10 and 11
    • Service Desk Ticketing
    • Incident Management
    • Problem Management
    • sset Management
    • Performance Management
    • Okt
    • Group Policy
    Education and/or Experience

    Candidates must have IT Education or 4 years' experience working in an IT Service Desk in a leadership role.
  • Calibro Corp.

    Senior Service Desk Lead

    3 weeks ago

    Calibro Corp. Richmond, United States

    Senior Service Desk Leadlong term contract, onsite in Richmond, Va. · We are seeking an experienced Senior Service Desk Analyst. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. We n ...

  • Omni Hotels & Resorts

    Front Desk Supervisor Full-time

    2 weeks ago

    Omni Hotels & Resorts Richmond, United States Full time

    **Location**: · **Richmond Hotel** · Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shoc ...

  • ERG Power Design

    Director of Operations

    1 week ago

    ERG Power Design Richmond, United States

    #HiringNow Director of Operations · REQUIREMENTS: · 1. Bachelor's degree in Business Administration or other relevant field preferred. · 2. Minimum five (5) years of progressive management roles, within the fireworks, pyrotechnics, or entertainment industry, preferred. · 3. Proje ...

  • Select Physical Therapy

    Center Support Specialist

    3 weeks ago

    Select Physical Therapy Richmond, United States

    Overview: · This is not your average front desk, receptionist position - it's so much more Working as a Customer Service Specialist at Select Medical can be a highly fulfilling job that allows you to not only have a positive impact on the patient's experience, but also your cowor ...

  • Fort Bend Independent School District

    Custodian Assistant Lead

    1 week ago

    Fort Bend Independent School District Richmond, United States

    · **Job Overview** · The Custodian Assistant Lead MS will assist the Lead Custodian to oversee the supervision, plans, assignments and review of work by the custodial staff while performing moderate to heavy cleaning and custodial tasks. This incumbent will assist with the respo ...

  • Dept of Med Assistance Svcs

    Information Technology Server Lead

    3 weeks ago

    Dept of Med Assistance Svcs Richmond, United States

    **Title**: Information Technology Server Lead · **State Role Title**: Info Technology Specialist III · **Hiring Range**: $103,635 - $120,000 · **Pay Band**: 6 · **Agency**: Dept of Med Assistance Svcs · **Location**:Dept of Medical Asst Services · **Recruitment Type**: General Pu ...

  • JenCare Senior Medical Center

    Medical Receptionist

    2 weeks ago

    JenCare Senior Medical Center Richmond, United States

    **The Medical Receptionist is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides bas ...

  • The Preserve Sporting Club & Residences

    Reservation Manager

    2 weeks ago

    The Preserve Sporting Club & Residences Richmond, United States

    About Us: A Home for Adventure The Preserve Sporting Club & Residences was conceived as an unparalleled luxury resort and master-planned community, offering the best outdoor experiences, luxury restaurants, luxury accommodations, and luxury homes in the United States within a bre ...

  • Virginia Commonwealth University

    Phd-academic Program Coordinator

    3 weeks ago

    Virginia Commonwealth University Richmond, United States

    **VCU's School of Social Work has an exciting opportunity for a PhD-Academic Program Coordinator** · - **Position Overview** · The PhD-Academic Program Coordinator will support the ongoing coordination of integrated activities across the School of Social Work's priorities and ini ...

  • Virginia Commonwealth University

    Bsw-academic Program Coordinator

    3 weeks ago

    Virginia Commonwealth University Richmond, United States

    **VCU's School of Social Work has an exciting opportunity for a BSW-Academic Program Coordinator** · - **Position Overview**: · The BSW-Academic Program Coordinator will support the ongoing coordination of integrated activities across the School of Social Work's undergraduate pro ...

  • Manson Construction Co.

    Superintendent (Nocal)

    3 weeks ago

    Manson Construction Co. Richmond, United States

    **Salary: $125,000 - $160,000** · **SUMMARY** · Superintendent is responsible for the field work on a project, ensuring that company policies and procedures are met in regards to safety, environmental compliance, quality, scheduling, budget and customer satisfaction. Job responsi ...

  • Virginia Eye Institute

    Lead Patient Care Representative

    2 days ago

    Virginia Eye Institute Richmond, United States

    Job Purpose · The Lead Patient Care Representative collaborates with the Clinic Manager for daily operations of all functions as it relates to front desk/registration. The Lead Patient Care Representative integrates the department's services with the Practice's primary functions, ...

  • City of Richmond, VA

    Police Retiree Part Time

    3 days ago

    City of Richmond, VA Richmond, United States Part time

    Are you Richmond **R.E.A.D.Y**? · **R**espect. **E**quity. **A**ccountability. **D**iversity **YOU** · This is an **EXCITING** time to Join the City of Richmond We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workfo ...

  • Galaxy Technologies

    Mandatory internship or practical semester in adventure education

    3 days ago

    Galaxy Technologies Tuckahoe, United States InternshipSHIP

    Are you looking for a unique internship or practical semester and want to get away from your desk? Are you adventurous, open-minded, and passionate about nature? Do you enjoy working with children and teenagers? Then apply now and become part of the next EXEO generation · To give ...

  • Alchemy Wellness

    Receptionist/patient Experience Coordinator

    2 weeks ago

    Alchemy Wellness Henrico, United States

    Overview: · We are seeking a highly motivated, emotionally intelligent, and experienced individual to join our team as a Patient Experience Coordinator. As the Patient Experience Coordinator, you will play a crucial role in ensuring that our patients receive exceptional care and ...

  • Scenthound Short Pump, VA

    Front Desk Associate

    1 week ago

    Scenthound Short Pump, VA Glen Allen, United States

    **Benefits**: · - Bonus based on performance · - Employee discounts · - Flexible schedule · - Opportunity for advancement · **Perks and Benefits**: · - Direct career growth path to Management positions (Ass. Manager, Manager) and additional options · - Competitive hourly base pay ...

  • Bright Integrative Care LLC

    Patient Care Coordinator/medical Assistant

    6 days ago

    Bright Integrative Care LLC Glen Allen, United States

    **About us** · Bright Integrative Care is a leading psychiatric clinic dedicated to providing comprehensive and compassionate mental health care to our community. We provide ranges of outpatient psychiatric care. · Our work environment includes: · - Modern office setting · - Coll ...

  • Pasadena Villa Outpatient

    Office Coordinator

    1 week ago

    Pasadena Villa Outpatient Glen Allen, United States

    **Why You Will Love Working With Us** · At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. · Our team's foundation is client ...

  • UNFI

    Dispatcher - Pt

    2 weeks ago

    UNFI Chesterfield, United States

    Join our team and immediately become part of the largest distributor of conventional, natural, organic and specialty products in the United States and Canada. We serve over 43,000 customer locations with 200,000 different products. Our Warehouse associates supply thousands of con ...

  • Shamin Hotels Corporate

    General Manager

    3 weeks ago

    Shamin Hotels Corporate Richmond, United States

    Shamin Hotels, an-award winning and one of the largest hotel management, development, and ownership companies in the Mid-Atlantic, is seeking a Hampton Inn, Homewood Suites, and or Holiday Inn Express General Manger to join our talented Team. · We are seeking an accomplished lead ...