Receptionist/patient Experience Coordinator - Henrico, United States - Alchemy Wellness

Description

Overview:

We are seeking a highly motivated, emotionally intelligent, and experienced individual to join our team as a Patient Experience Coordinator.

As the Patient Experience Coordinator, you will play a crucial role in ensuring that our patients receive exceptional care and have a positive experience during their visit.

This may be either a full-time or part-time position with competitive pay and benefits.


Responsibilities:

• Oversee the front desk operations and ensure smooth patient flow
• Manage patient scheduling and appointment reminders
• Provide excellent customer service to patients, addressing any inquiries or concerns
• Verify and update insurance information and demographic information
• Assist patients in navigation and setting up of patient portal
• Collect payments at time of service, issue receipts and/or superbills
• Collaborate with medical staff to optimize patient experience
• Implement and enforce HIPAA guidelines to protect patient privacy

Front desk duties:

• Greeting clients and visitors
• Pretreatment screening and visit check in/out
• Answering telephone calls, providing basic information about services, handling inquiries, etc.
• Processing payments
• Scheduling clinic visits
• Completing administrative tasks required for clinical operations (process paperwork, obtain medical records, coordinate with outside providers, input and assign 'patient cases')
• Be attentive to client needs (provide comfort measures, answer general questions, coordinate ride pickup)
• Coordinate care with RN and Provider
• Scheduling vendor activities

- water delivery, laundry pickup/drop off, biowaste pickup

• Order office and medical supplies
• Always providing positive, warm, and friendly customer service in all interactions

Patient Intake:

• Registering new patients into EMR system
• Running insurance benefits
• Input copay and other payments due at time of service
• Collect payment in advance, when appropriate (eg

- consultations, tele-health visits)

• Complete prescreening questionnaire
• Making sure patients have rides and watching them leave the office

Skills:

• Proficient in medical terminology and medical receptionist duties
• Experience with medical record systems a must, in particular Athena Health
• Strong knowledge of phone systems and ability to handle high call volumes
• Ability to organize and prioritize tasks effectively, and react calmly to difficult situations
• Excellent interpersonal skills and ability to communicate effectively with patients, staff, and insurance providers
• Detailoriented with strong organizational skills
• Ability to multitask in a fastpaced environment while maintaining professionalism
• Previous experience working in a mental healthcare environment, social work, or case management strongly desired

Alchemy Wellness is a unique and innovative clinic treating mental health and chronic pain with Ketamine. We offer a full suite of services for mental health treatment, including standard talk therapy and psychiatric medication management.

However, what differentiates us is our adoption of an old drug for a new purpose:
Ketamine. This 50 year old anesthetic is the single most effective treatment for depression and anxiety disorders. It is unparalleled in both its safety and efficacy. There is over 20 years of research and over 4,000 published studies to support its use.

We have been performing this treatment for over five years now and over 4,000 treatments later, we could not be more fulfilled in leading the field of mental health treatment.

Job Types:
Full-time, Part-time


Pay:
$ $22.00 per hour


Expected hours:
per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off

Healthcare setting:

• Clinic

Schedule:

• Monday to Friday

Ability to Relocate:

• Henrico, VA 23294: Relocate before starting work (required)

Work Location:
In person