Front Desk Supervisor Full-time - Richmond, United States - Omni Hotels & Resorts

Omni Hotels & Resorts

Verified Company

Richmond, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

Location:

Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting.

Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River.

The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.

Omni Richmond's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

We embody a culture of respect, gratitude and empowerment day in and day out.

If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Job Description:

The Omni Richmond Hotel is hiring for a Front Desk Supervisor to provide leadership support to the amazing Front Office team.

As the Front Desk Supervisor, you will accommodate guests during their stay in an attentive, courteous and friendly manner to ensure that there are positive guest interactions and appropriate resolutions.

Pay Rate:
$18.00 per hour

Responsibilities:

To be a team leader, you will be responsible for...

Being thoroughly acquainted with all checkin policies and procedures.
Being experienced and empowered to handle various guest scenarios.
Ensuring all hotel policies and procedures are being followed; Delegating shift responsibilities and checklists, as well as assisting and guiding the Front Office team in daily duties.
Being familiar with all technical equipment related to the Front Desk.
Being familiar with all hotel facilities and offerings.
Understanding the influence and importance of all departments on the Front Desk.
Assisting with the training of new Front Office associates.
Being familiar with shift checklist and be able to run the desk in absence of the department managers.
Understanding how to and being able to balance the hotel's reservations, room types, and special accommodations
Understanding all radio codes and emergency procedures.
Assiting with continously encouraging and boosting the morale of the Front Office
Recognizing outstanding performances by associate by participating in the Omni Service Champion program

Qualifications:
The basic qualifications to be successful in this role are:

Ability to maintain high standards of service in a luxury hotel
Ability to efficiently lead by example and work within a team
Ability to stand for prolonged periods of time
Flexible availability, including being able to working overnight shifts, nights, weekends, and holidays
Familiarity with OPERA PMS system preferred
Must be 18 years or older
Must have hotel experience
Must have supervisor/management experience
Omni Hotels & Resorts is an equal opportunity employer vets/disability.

The EEO is the Law poster and its supplement are available using the following links:
_EEOC is the Law Poster_ and the following link is the _OFCCP's Pay Transparency Nondiscrimination policy statement_