Front Desk Agent - Midvale, United States - Huntington Hotel

Huntington Hotel Midvale, United States

1 week ago

Description

**WAGES STARTING AT $14 AND UP BASED ON EXPERIENCE. Amazing retention bonus being offered - $250 for 90 days and $1,000 for one year.** Huntington Hotels Group is excited to announce it is accepting applications for Front Desk Agent for the brand new Courtyard by Marriott Cottonwood, which opened April of this year. This beautiful new hotel will be part of a very exciting mixed use development in a premier location with easy access to ski resorts, hiking, biking, golfing, and all else that Utah has to offer. With 149 beautifully appointed rooms, an outdoor pool and large deck overlooking the Salt Lake Valley, a rooftop deck and firepit overlooking Big Cottonwood Canyon, and many other exciting amenities, this is an amazing place to work and play. Come join our opening team and be a part of this awesome adventure **Position Title:** Guest Services Associate

**Immediate Supervisors Title:** Front Office Supervisor

**Overall Responsibilities**

Greet and welcome guest.

Assign rooms and keys.

Keep track of daily scheduled functions and their locations.

Manage all daily arrivals and departures, including groups.

Prepare guest folio and collect payment for visit.

Follow banking-out and shift closing procedures.

Maintain safe and clean work areas.

Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.

Provide suggestions for places to visit, eat, and shop as well directionsand maps.

Handle mail, messages, guestroom messages, and faxes per prescribed procedure.

Arrange transportation.

Carry out specified duties in the event of emergencies.

Answer phones promptly in a polite and professional manner using the standard phraseology.

Route incoming calls to the appropriate department, guestroom,meeting room, or other facility.

Handle wake-up calls and ensure timely delivery by following standard procedure.

Assist guests with function of all guestroom features.

Log and track all guest complaints.

Promptly communicate all requests to appropriate departments.

Assist in solving billing discrepancies.

Handle monetary transactions per prescribed procedure.

Utilize property management system and all other required technology to carry out daily responsibilities.

Advise guests and callers of current rates and promotions.

Show guestrooms and meeting space to prospective guests as needed.

All other duties as assigned

**Education, Knowledge and Skills:**

High School diploma or G.E.D. certificate

Customer service background

Hotel Front Desk experience preferred

**Essential Functions**

Language skills: Have the ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates.

The hotel functions seven days a week, 24 hours a day. Applicant must have the flexibility to work a shift other than the one they are assigned dependent on business demand. Further, business demand and weather determines the amount of hours that are worked. Some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.

Use aggressive hospitality skills, which include:

Smile and Greet every Guest

Speak to the guest in a warm, friendly and courteous manner

Display genuine and enthusiastic interest in the guest, pay complete attention

Anticipate guest needs and be flexible in responding to them

Be knowledgeable about your job

LEARN to take ownership of guest problems and resolve them

Report to work station at your scheduled time, being prepared to commence all assigned duties.

Perform all job requests assigned by management in which the associate is capable.

Maintain a well groomed, professional appearance and attitude at all times.

Acknowledge guests immediately with a smile and greeting. Use the guests name at least once in an interaction and practice the principles of Aggressive Hospitality.

Anticipate guest needs and offer assistance.

Always use guest name. Listen intently to each guest, focusing directly on them during each interaction.

Company : Huntington Hotels

Position : Front Desk Agent

Status : Full Time

Shift : First (Day), Second (Afternoon)

Req # :

Date Posted : June 13, 2021

Location : 7365 Canyon Center Parkway, Cottonwood Heights, US, UT, 84121

Job Category : Hourly

Front Desk Agent

1 week ago

Pacific Hospitality Group West Lake Hills, United States

Join the Hotel Viata Front Office team as a Front Desk Agent. This is key position of the team who helps create a positive guest experience. · Responsibilities: · * Greet and welcome guests in a friendly and professional manner · * Register guests and assign rooms, ensuring accur ...
Technical Support Representative/Service Desk Agent

1 week ago

Russell Tobin South Jordan, United States

Our client - a Fortune 100 investment firm in South Jordan, UT - is looking for Technical Support Representative/Service Desk Agent with a strong interest in investment banking company to interview and start immediately. · Position: Technical Support Representative/Service Desk A ...
Front Desk Agent

6 days ago

Concord Hospitality Enterprises Company Salt Lake City, United States Full time

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service Front Desk, Agent, Hospitalit ...
Front Desk Agent

1 week ago

Grand America Hotels & Resorts, Inc. Salt Lake City, United States

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested Facilitates guest departure (check-out) on a daily Front Desk, Agent ...
Front Desk Agent

1 week ago

The Grand America Hotel Salt Lake City, United States

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. · Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and a ...
Front Desk Agent

1 week ago

Huntington Hotel Salt Lake City, United States

**Position Title:** Guest Services Associate · **Immediate Supervisors Title:** Front Office Supervisor · **Overall Responsibilities** · Greet and welcome guest. · Assign rooms and keys. · Keep track of daily scheduled functions and their locations. · Manage all daily arriv ...
Front Desk Agent

6 days ago

Concord Hospitality Salt Lake City, United States

Front Desk & Guest Care · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of be ...
Front Desk Agent

6 days ago

Azul Hospitality Salt Lake City, United States

Job Details · Job Location · Le Meridien/Element Salt Lake City Downtown - Salt Lake City, UT · Position Type · Full-Time/Part-Time · Job Shift · Any · Job Category · Admin - Clerical · Description · POSITION PURPOSE · Perform in a pleasant, professional, and efficient ...
Front Desk Agent

1 week ago

Zermatt Resort Midway, United States

Are you friendly? Do you enjoy working with people? If you answered yes to these questions, we would love to meet you Zermatt Utah, located in Midway, is hiring for the position of Front Desk Agent. Agents are responsible for assisting guests with a variety of needs including che ...
front desk agent

1 week ago

Reef Capital Partners Park City, UT, United States

Position: Front Desk Agent · Company: Reef Capital Partners · Location: Park City, UT · About the Company: · Reef Capital Partners (RCP) is a successful commercial real estate investment firm specializing in both private credit and private equity investments. Founded in 2005, Ree ...
Front Desk Agent

2 weeks ago

Doubletree SLC Airport Salt Lake City, United States Full time

Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Service Desk Agent

1 week ago

Unisys Corporation Salt Lake City, United States Regular, Full time

What success looks like in this role: · 1st Level telephone and other media contact support . · Strive for a high level of first contact resolution. * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fas ...
Service Desk Agent

5 days ago

Unisys Salt Lake City, United States

What success looks like in this role: · Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. · Answers basic questions about installation, operation, configurati ...
Front Desk Agent

1 day ago

Holiday Inn American Fork, United States

Holiday Inn - JobID: [Guest Service / Concierge] As a Front Desk Agent at Holiday Inn, you'll: Be responsible for consistent, professional, friendly and engaging service in an informative and advantageous manner; Creatively and actively engage guest in an of service manner during ...
Front Desk Agent

6 days ago

Holiday Inn Heber City, United States

Holiday Inn - JobID: [Guest Service / Concierge] As a Front Desk Agent at Holiday Inn, you'll: Be responsible for consistent, professional, friendly and engaging service in an informative and advantageous manner; Creatively and actively engage guest in an of service manner during ...
Service Desk Agent

1 week ago

Unisys Salt Lake City, United States Full time

What success looks like in this role: · Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. · Answers basic questions about installation, operation, configuratio ...
Front Desk Agent

1 week ago

The Chateaux Park City, United States

** Front Desk Agent - FT/PT** · **Job Category****:** Rooms Division **Requisition Number****:** FRONT002692 Showing 1 location **Job Details** · **Description** · Starting wage of $19/hour. Excellent communication skills. Strong customer service skills, pleasant personality e ...
Service Desk Agent

1 week ago

Unisys Salt Lake City, United States Full time

We Believe in Better · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · At Unisys, we believe in better H ...
Front Desk Agent

1 week ago

Reef Capital Partners Park City, United States

Job Description · Job DescriptionPosition: Front Desk Agent · Company: Reef Capital Partners · Location: Park City, UT · About the Company: · Reef Capital Partners (RCP) is a successful commercial real estate investment firm specializing in both private credit and private equity ...
Service Desk Agent

1 week ago

Unisys SALT LAKE CITY, United States Full time

We Believe in Better · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · At Unisys, we believe in better H ...