-
Front Desk Agent
6 days ago
Concord Hospitality Enterprises Company Salt Lake City, United States Full timeAs a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service Front Desk, Agent, Hospitalit ...
-
Front Desk Agent
1 week ago
The Grand America Hotel Salt Lake City, United StatesWe are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. · Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and a ...
-
Front Desk Agent
1 week ago
Grand America Hotels & Resorts, Inc. Salt Lake City, United StatesGreets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested Facilitates guest departure (check-out) on a daily Front Desk, Agent ...
-
Front Desk Agent
1 week ago
Hilton Garden Inn Davis Downto Davis, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
6 days ago
Concord Hospitality Salt Lake City, United StatesFront Desk & Guest Care · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of be ...
-
Service Desk Agent
5 days ago
Unisys Salt Lake City, United StatesWhat success looks like in this role: · Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. · Answers basic questions about installation, operation, configurati ...
-
Service Desk Agent
1 week ago
Unisys Corporation Salt Lake City, United States Regular, Full timeWhat success looks like in this role: · 1st Level telephone and other media contact support . · Strive for a high level of first contact resolution. * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fas ...
-
Front Desk Agent
2 weeks ago
Doubletree SLC Airport Salt Lake City, United States Full timeJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
6 days ago
Azul Hospitality Salt Lake City, United StatesJob Details · Job Location · Le Meridien/Element Salt Lake City Downtown - Salt Lake City, UT · Position Type · Full-Time/Part-Time · Job Shift · Any · Job Category · Admin - Clerical · Description · POSITION PURPOSE · Perform in a pleasant, professional, and efficient ...
-
Service Desk Agent
1 week ago
Unisys Salt Lake City, United States Full timeWhat success looks like in this role: · Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. · Answers basic questions about installation, operation, configuratio ...
-
Service Desk Agent
1 week ago
Unisys Salt Lake City, United States Full timeWe Believe in Better · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · At Unisys, we believe in better H ...
-
Service Desk Agent
1 week ago
Unisys SALT LAKE CITY, United States Full timeWe Believe in Better · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · At Unisys, we believe in better H ...
-
Service Desk Agent
2 weeks ago
Unisys Salt Lake City, United States Full timeWe Believe in Better · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · At Unisys, we believe in better H ...
-
Service Desk Agent
1 week ago
Unisys Corporation Salt Lake City, United States Regular, Full timeWhat success looks like in this role: · 1st Level telephone and other media contact support . · Strive for a high level of first contact resolution. * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fas ...
-
Part Time Front Desk Agent
5 days ago
The Inn at Canaan Davis, United States Part time**Work in Canaan Valley at the newly restored Inn at Canaan Valley. Join our hospitality team and this growing property, as we are building luxury suites and luxury cabins on the property It is an exciting time for us at the Inn. Do you love interacting with people? Do you love k ...
-
Service Desk Agent in SLC
1 day ago
Unisys Salt Lake City, United States Full timeWe Believe in Better · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · At Unisys, we believe in better H ...
-
Service Desk Agent in SLC
1 week ago
Unisys SALT LAKE CITY, United States Full timeWe Believe in Better · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · At Unisys, we believe in better H ...
-
Full Time Front Desk Agent
1 week ago
Aimbridge Hospitality Salt Lake City, United States Full timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Part Time Front Desk Agent
1 week ago
Aimbridge Hospitality Salt Lake City, United States Part timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Full Time Front Desk Agent
1 week ago
Hyatt Place Salt Lake City Air Salt Lake City, United States Full timeJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent - Salt Lake City, United States - Huntington Hotel
Description
**Position Title:** Guest Services Associate
**Immediate Supervisors Title:** Front Office Supervisor
**Overall Responsibilities**
Greet and welcome guest.
Assign rooms and keys.
Keep track of daily scheduled functions and their locations.
Manage all daily arrivals and departures, including groups.
Prepare guest folio and collect payment for visit.
Follow banking-out and shift closing procedures.
Maintain safe and clean work areas.
Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.
Provide suggestions for places to visit, eat, and shop as well directionsand maps.
Handle mail, messages, guestroom messages, and faxes per prescribed procedure.
Arrange transportation.
Carry out specified duties in the event of emergencies.
Answer phones promptly in a polite and professional manner using the standard phraseology.
Route incoming calls to the appropriate department, guestroom,meeting room, or other facility.
Handle wake-up calls and ensure timely delivery by following standard procedure.
Assist guests with function of all guestroom features.
Log and track all guest complaints.
Promptly communicate all requests to appropriate departments.
Assist in solving billing discrepancies.
Handle monetary transactions per prescribed procedure.
Utilize property management system and all other required technology to carry out daily responsibilities.
Advise guests and callers of current rates and promotions.
Show guestrooms and meeting space to prospective guests as needed.
All other duties as assigned
**Education, Knowledge and Skills:**
High School diploma or G.E.D. certificate
Customer service background
Hotel Front Desk experience preferred
**Essential Functions**
Language skills: Have the ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates.
The hotel functions seven days a week, 24 hours a day. Applicant must have the flexibility to work a shift other than the one they are assigned dependent on business demand. Further, business demand and weather determines the amount of hours that are worked. Some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.
Use aggressive hospitality skills, which include:
Smile and Greet every Guest
Speak to the guest in a warm, friendly and courteous manner
Display genuine and enthusiastic interest in the guest, pay complete attention
Anticipate guest needs and be flexible in responding to them
Be knowledgeable about your job
LEARN to take ownership of guest problems and resolve them
Report to work station at your scheduled time, being prepared to commence all assigned duties.
Perform all job requests assigned by management in which the associate is capable.
Maintain a well groomed, professional appearance and attitude at all times.
Acknowledge guests immediately with a smile and greeting. Use the guests name at least once in an interaction and practice the principles of Aggressive Hospitality.
Anticipate guest needs and offer assistance.
Always use guest name. Listen intently to each guest, focusing directly on them during each interaction.
Company : Huntington Hotels
Position : Front Desk Agent - $500 Bonus Eligible
Status : Full Time
Shift : First (Day), Second (Afternoon)
Req # :
Date Posted : February 28, 2022
Location : 171 E 5300 S, Murray, US, UT, 84107
Job Category : Hourly