- Greet and welcome guests upon arrival.
- Execute the registration and checkout process at the front desk.
- Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
- Accurately handle cash transactions and balance a cash drawer to the given amount.
- Acknowledge rewards members and returning guests.
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
- Attend all scheduled training, departmental and hotel meetings.
- Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
- Practice safe work habits and ensure safe work practices to avoid injury to self and others.
- Ensure all privacy and security protocols are followed as well as departmental and company procedures.
- Answer all calls promptly correctly transfer all calls to appropriate departments.
- Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
- Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
- Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
- Maintain lobby cleanliness and organization.
- Assist in booking reservations.
- Assist with handling mail, packages, facsimiles, and guest items.
- All other duties assigned by manager or supervisor.
- Assist with any guest inquiry.
- Follow all company and safety and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, or injuries.
- Perform other reasonable job duties as requested by direct and indirect supervisors.
- Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
- Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
- Must be able to lift up to 45 lbs. as needed.
- Must be able to push and pull carts and equipment weighing up to 250 lbs.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
- Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
- Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
- Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
- Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
- Must be able to speak, read, write, and understand the primary language used in the workplace.
- Requires good communication skills, verbal, written and electronic.
- Considerable knowledge of complex mathematical calculations and computer programs.
- Must have excellent leadership capability and customer relations skills.
- Must be detail oriented with outstanding organizational and communication skills.
- Must possess basic computer skills.
- Must possess basic computational ability.
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
- Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
- Self-driven and able to work independently.
- Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
- Experience in the hospitality industry preferred.
- Experience in a front desk or customer service role preferred.
- N/A
-
Front Desk Agent
6 days ago
The Grand America Hotel Salt Lake City, United StatesWe are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. · Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and a ...
-
Front Desk Agent
1 week ago
Grand America Hotels & Resorts, Inc. Salt Lake City, United StatesGreets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested Facilitates guest departure (check-out) on a daily Front Desk, Agent ...
-
Front Desk Agent
6 days ago
Concord Hospitality Enterprises Company Salt Lake City, United States Full timeAs a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service Front Desk, Agent, Hospitalit ...
-
Front Desk Agent
1 week ago
Hilton Garden Inn Davis Downto Davis, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
Huntington Hotel Salt Lake City, United States**Position Title:** Guest Services Associate · **Immediate Supervisors Title:** Front Office Supervisor · **Overall Responsibilities** · Greet and welcome guest. · Assign rooms and keys. · Keep track of daily scheduled functions and their locations. · Manage all daily arriv ...
-
Front Desk Agent
5 days ago
Concord Hospitality Salt Lake City, United StatesFront Desk & Guest Care · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of be ...
-
Front Desk Agent
2 weeks ago
Doubletree SLC Airport Salt Lake City, United States Full timeJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Service Desk Agent
1 week ago
Unisys Corporation Salt Lake City, United States Regular, Full timeWhat success looks like in this role: · 1st Level telephone and other media contact support . · Strive for a high level of first contact resolution. * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fas ...
-
Service Desk Agent
4 days ago
Unisys Salt Lake City, United StatesWhat success looks like in this role: · Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. · Answers basic questions about installation, operation, configurati ...
-
Service Desk Agent
1 week ago
Unisys Salt Lake City, United States Full timeWhat success looks like in this role: · Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. · Answers basic questions about installation, operation, configuratio ...
-
Service Desk Agent
6 days ago
Unisys Salt Lake City, United States Full timeWe Believe in Better · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · At Unisys, we believe in better H ...
-
Service Desk Agent
1 week ago
Unisys SALT LAKE CITY, United States Full timeWe Believe in Better · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · At Unisys, we believe in better H ...
-
Service Desk Agent
2 weeks ago
Unisys Salt Lake City, United States Full timeWe Believe in Better · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · At Unisys, we believe in better H ...
-
Service Desk Agent
1 week ago
Unisys Corporation Salt Lake City, United States Regular, Full timeWhat success looks like in this role: · 1st Level telephone and other media contact support . · Strive for a high level of first contact resolution. * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fas ...
-
Part Time Front Desk Agent
4 days ago
The Inn at Canaan Davis, United States Part time**Work in Canaan Valley at the newly restored Inn at Canaan Valley. Join our hospitality team and this growing property, as we are building luxury suites and luxury cabins on the property It is an exciting time for us at the Inn. Do you love interacting with people? Do you love k ...
-
Service Desk Agent in SLC
1 week ago
Unisys SALT LAKE CITY, United States Full timeWe Believe in Better · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · At Unisys, we believe in better H ...
-
Service Desk Agent in SLC
1 day ago
Unisys Salt Lake City, United States Full timeWe Believe in Better · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · At Unisys, we believe in better H ...
-
Part Time Front Desk Agent
1 week ago
Aimbridge Hospitality Salt Lake City, United States Part timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Part Time Front Desk Agent
6 days ago
Aimbridge Hospitality Salt Lake City, United States Part timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Full Time Front Desk Agent
1 week ago
Hyatt Place Salt Lake City Air Salt Lake City, United States Full timeJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent - Salt Lake City, United States - Azul Hospitality
Description
Job DetailsJob Location
Le Meridien/Element Salt Lake City Downtown - Salt Lake City, UT
Position Type
Full-Time/Part-Time
Job Shift
Any
Job Category
Admin - Clerical
Description
POSITION PURPOSE
Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.
ESSENTIAL RESPONSIBILITIES
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
High school or equivalent education required.
EXPERIENCE
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.