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Service Desk Agent in SLC
2 weeks ago
Unisys Salt Lake City, United States Full timeWe Believe in Better · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · At Unisys, we believe in better H ...
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Air Express Ramp Agent SLC
1 week ago
Worldwide Flight Services Salt Lake City, United States Part timeWorldwide Flight Services - JobID: [Warehouse Associate / Package Handler] As a Ramp Agent at Worldwide Flight Services, you'll: Load and unload cargo (mail, express, baggage, freight, and company material) on and off aircraft; Transport cargo between terminals and aircraft; Rece ...
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Hotel Front Desk Attendant
1 week ago
La Quinta Inn & Suites , Salt Lake City Airport Salt Lake City, United StatesJob Description · Job DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest ...
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Airport Lavatory Agent Part Time
2 weeks ago
Unifi Aviation LLC Salt Lake City, United States Part timeGeneral information · Job Title · Airport Lavatory Agent Part Time - SLC · Date · Friday, April 26, 2024 · State · Utah · City · Salt Lake City · Base Pay Rate: · $ 18.50 · Full/Part Time · Part Time · Part Time Days · Days of the week Shift Shift Start Time Monday, Tuesday, Wedn ...
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High Tech Patent Agent
3 weeks ago
MNF Global Salt Lake City, United StatesJob Description · Job DescriptionElevate Your Patent Career: Unique Opportunity for Patent Agents at Top Law Firm · Job Summary · Law firm's Salt Lake City office seeks an experienced Patent Agents to assist clients with cutting edge technology including EE, Artificial Intellige ...
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senior financial controller
3 weeks ago
SentrX Animal Care Inc Salt Lake City, United StatesCompany: Sentrx Animal Care · Position Title: Senior Financial Controller · Position Type: Full-time, Experienced · Wage: Commensurate with Experience + Benefits and Bonus Opportunity · Location: 570 W 1700 S, Suite 1400, SLC, UT 84115 · Summary · Sentrx Animal Care, Inc., locate ...
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Ramp Agent
2 weeks ago
Delta Air Lines Salt Lake City, United StatesRamp Agent (Seasonal) - SLC · United States, Utah, Salt Lake City · Airport Customer Service · 01-Apr-2024 · Ref #: 24243 · LinkedIn Tag: #LI-LR3 · How you'll help us Keep Climbing (overview & key responsibilities) · Every role plays a crucial part in our mission to ensure cargo ...
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Ramp Agent
1 week ago
Southwest Airlines Salt Lake City, United States Part timeDepartment: · Ground Operations · Our Company Promise · We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. ...
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Driver - Evenings/PM/Weekends
3 weeks ago
Hyatt Place Salt Lake City Air Salt Lake City, United StatesJob Summary: · Primary responsibilities include: driving guests to designated locations assisting guests with luggage maintaining vehicle cleanliness and concierge duties. Van Drivers must have strong analytical and navigation skills with the ability to coordinate multiple pick- ...
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Front Desk Agent
9 hours ago
Aimbridge Hospitality Salt Lake City, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
2 weeks ago
Aimbridge Hospitality Salt Lake City, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent-Part Time
1 week ago
Aimbridge Hospitality Salt Lake City, United States Part timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Night Auditor
2 weeks ago
Aimbridge Hospitality Salt Lake City, United StatesJob Summary · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparin ...
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Front Desk Agent
2 weeks ago
Aimbridge Hospitality Salt Lake City, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Driver - Evenings/PM/Weekends
3 weeks ago
Aimbridge Hospitality Salt Lake City, United StatesJob Summary · Primary responsibilities include: driving guests to designated locations assisting guests with luggage maintaining vehicle cleanliness and concierge duties. Van Drivers must have strong analytical and navigation skills with the ability to coordinate multiple pick-u ...
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Night Auditor
2 weeks ago
Aimbridge Hospitality Salt Lake City, United StatesJob Summary · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing ...
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Car Rental Cleaners/ Limpiadores
17 minutes ago
EDS Service Solutions Salt Lake City, United StatesThe vehicle service agent (car cleaner) is responsible for maintaining the highest standard of our customers' fleet. EDS Service Solutions staffs car rental companies around the United States. You will be working with the newest cars and in top-rated rental car companies Doesn't ...
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Full Time Front Desk Agent
3 weeks ago
Aimbridge Hospitality Salt Lake City, United States Full timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Full Time Front Desk Agent
2 weeks ago
Aimbridge Hospitality Salt Lake City, United States Full timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Production Site Support Analyst
23 hours ago
Rio Tinto Salt Lake City, United StatesJunior System Administrator/Site Support Technician · Opportunity to work in a world-class organization · Exposure to Rio Tinto's global mining operations, processes, and stakeholders · Competitive pay and fantastic benefits - Located in SLC, UT · About the role · Finding better ...
Service Desk Agent in SLC - SALT LAKE CITY, United States - Unisys
Description
We Believe in Better
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us
Learn more about Unisys and our key solution offerings: Unisys, StealthTM, CloudForte, InteliServeTM
What success looks like in this role:
• 1st Level telephone and other media contact support .
• Strive for a high level of first contact resolution.
• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
• Accurately document calls and incidents.
• Manage time and workload to meet predetermined service levels.
• Maintain data accuracy in our contact management system.
• Assign incidents and requests to the correct support group.
• Act as a single point of contact on incidents and problems logged.
• Perform appropriate diagnostics to initiate problem management workflow process.
• Provide clients with a reference number for their incident/request.
• Understand various media sources that interface with the Service Desk.
• Support multiple clients through customer service professionalism and insight.
• Become multi-skilled as workload changes occur within the Service Centre.
• Champion, implement or support change.
• Identify process efficiencies within the Service Centre and to take corrective action to implement change.
• Discover and document process and procedures which need to be published to the team or on the Knowledgebase.
• Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc)
You will be successful in this role if you have:
• Typically requires: High School diploma (Associate's Degree, professional certification(s), or license preferred), 2-4 years of related experience.
• 6 months of related experience.
• Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.
• 6 months IT Service Desk experience.
• 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks.
• Working knowledge of data and voice network concepts
• Languages: English and local languages of the countries it supports.
HYBRID ROLE - MUST BE LOCATED IN SLC**
#LI-KD1