Front Desk Agent - Salt Lake City, United States - The Grand America Hotel

The Grand America Hotel Salt Lake City, United States

2 weeks ago

Description

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service

Qualifications:

Experience in OPERA preferred.
Must possess excellent communication skills.
Ability to work as part of a team and follow instructions.
Ability to meet the physical demands of the job, staying on your feet, climbing stairs, carrying heavy weight.
Excellent interpersonal, communication, and customer service skills.

Front Desk Agent

2 weeks ago

Concord Hospitality Enterprises Company Salt Lake City, United States Full time

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service Front Desk, Agent, Hospitalit ...
Front Desk Agent

2 weeks ago

Grand America Hotels & Resorts, Inc. Salt Lake City, United States

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested Facilitates guest departure (check-out) on a daily Front Desk, Agent ...
Front Desk Agent

1 week ago

Hilton Garden Inn Davis Downto Davis, United States

Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

1 week ago

Aimbridge Hospitality Salt Lake City, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

4 days ago

Residence Salt Lake City Airport Salt Lake City, United States

Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

3 days ago

Huntington Hotel Salt Lake City, United States

**Position Title:** Guest Services Associate · **Immediate Supervisors Title:** Front Office Supervisor · **Overall Responsibilities** · Greet and welcome guest. · Assign rooms and keys. · Keep track of daily scheduled functions and their locations. · Manage all daily arriv ...
Front Desk Agent

3 weeks ago

Huntington Hotel Salt Lake City, United States

**Position Title:** Guest Services Associate · **Immediate Supervisors Title:** Front Office Supervisor · **Overall Responsibilities** · Greet and welcome guest. · Assign rooms and keys. · Keep track of daily scheduled functions and their locations. · Manage all daily arriv ...
Front Desk Agent

1 day ago

Aimbridge Hospitality Salt Lake City, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

6 days ago

Aimbridge Hospitality Salt Lake City, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
Front Desk Agent

1 week ago

Kimpton Hotel Salt Lake City, United States

Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and en ...
Front Desk Agent

1 week ago

Aimbridge Hospitality Salt Lake City, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
Front Desk Agent

2 weeks ago

Concord Hospitality Salt Lake City, United States

Front Desk & Guest Care · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of be ...
Service Desk Agent

3 weeks ago

Unisys Corporation Salt Lake City, United States Regular, Full time

What success looks like in this role: · 1st Level telephone and other media contact support . · Strive for a high level of first contact resolution. * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fas ...
Front Desk Agent

2 weeks ago

Azul Hospitality Salt Lake City, United States

Job Details · Job Location · Le Meridien/Element Salt Lake City Downtown - Salt Lake City, UT · Position Type · Full-Time/Part-Time · Job Shift · Any · Job Category · Admin - Clerical · Description · POSITION PURPOSE · Perform in a pleasant, professional, and efficient ...
Service Desk Agent

1 week ago

Unisys Salt Lake City, United States

What success looks like in this role: · Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. · Answers basic questions about installation, operation, configurati ...
Service Desk Agent

1 week ago

Unisys Salt Lake City, United States

What success looks like in this role: · 1st Level telephone and other media contact support . * Strive for a high level of first contact resolution. * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fa ...
Service Desk Agent

2 weeks ago

Unisys Salt Lake City, United States

What success looks like in this role: · Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. · Answers basic questions about installation, operation, configurati ...
Service Desk Agent

1 week ago

Unisys Salt Lake City, United States Full time

What success looks like in this role: · Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. · Answers basic questions about installation, operation, configuratio ...
Front Desk Agent

1 week ago

Sheraton Salt Lake City Hotel Salt Lake City, United States Full time

Job Summary · Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality. · Available Sunday-Saturday 3:30pm-11:30pm · E ...
Service Desk Agent

3 weeks ago

Unisys Corporation Salt Lake City, United States Regular, Full time

What success looks like in this role: · 1st Level telephone and other media contact support . · Strive for a high level of first contact resolution. * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fas ...