-
Service Desk Agent
3 weeks ago
Unisys Salt Lake City, United States Full timeWhat success looks like in this role: · Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. · Answers basic questions about installation, operation, configuratio ...
-
Front Desk Agent
1 week ago
SpringHill Suites Sugarhouse Salt Lake City, United StatesJob Description · Job DescriptionCome join our award-winning team as a Front Desk Agentat the SpringHill Suites by Marriott in Sugar House. Position is part-time, shifts are 3pm-11pm with variable week hours. Guaranteed 24 hours/week, with potential for more hours based on availa ...
-
PM Front Desk Agent
1 week ago
Aimbridge Hospitality Salt Lake City, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guests account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Hospitality ...
-
Front Desk Agent PM
3 weeks ago
TownePlace Suites Murray Salt Lake City, United StatesJob Description · Job DescriptionCome join our award-winning team as a Front Desk Agent at the TownePlace Suites by Marriott in Murray. Position is part-time, Tuesday, Wednesday & Thursdays 3pm-11pm. Experience is preferred but not required. · Marriott and the Woodbury Group care ...
-
Front Desk Agent PT
3 weeks ago
TownePlace Suites Salt Lake City - Downtown Salt Lake City, United StatesJob Description · Job DescriptionCome join our award-winning team as a Front Desk Agent at the TownePlace Suites by Marriott in Downtown Salt Lake City. Position is part-time, Sundays & Mondays, shifts would be 7am-3pm (occasional 3rd shift as needed). · Marriott and the Woodbur ...
-
PM Front Desk Agent
5 days ago
Aimbridge Hospitality Salt Lake City, United StatesFront DeskAgents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hot ...
-
Front Desk Agent
2 weeks ago
Huntington Hotel Salt Lake City, United States**Position Title:** Guest Services Associate · **Immediate Supervisors Title:** Front Office Supervisor · **Overall Responsibilities** · Greet and welcome guest. · Assign rooms and keys. · Keep track of daily scheduled functions and their locations. · Manage all daily arriv ...
-
Service Desk Agent
1 month ago
Unisys SALT LAKE CITY, United States Full timeWe Believe in Better · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · At Unisys, we believe in better H ...
-
Front Desk Agent/ Concierge Lounge Attendant
3 weeks ago
HEI Hotels & Resorts Salt Lake City, United StatesAssist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requ Lounge Attendant, Concierge, ...
-
Front Desk Agent Graveyard
3 weeks ago
The Grand America Hotel Salt Lake City, United StatesGraveyard shift plus pay differential · We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. · Hotel Front Desk Agent responsibilities include registering guests, managing reservations and prov ...
-
Front Desk Agent PT
3 weeks ago
TownePlace Suites Salt Lake City - Downtown Salt Lake City, United StatesCome join our award-winning team as a Front Desk Agent at the TownePlace Suites by Marriott in Downtown Salt Lake City. Position is part-time, Sundays & Mondays, shifts would be 7am-3pm (occasional 3rd shift as needed). · Marriott and the Woodbury Group care about your safety whe ...
-
Front Desk Agent PT
3 weeks ago
Woodbury Salt Lake City, United StatesCome join our award-winning team as a Front Desk Agent at the TownePlace Suites by Marriott in Downtown Salt Lake City. Position is part-time, Sundays & Mondays, shifts would be 7am-3pm (occasional 3rd shift as needed). · Marriott and the Woodbury Group care about your safety wh ...
-
Front Desk Agent
1 week ago
Huntington Hotel Midvale, United States**WAGES STARTING AT $14 AND UP BASED ON EXPERIENCE. Amazing retention bonus being offered - $250 for 90 days and $1,000 for one year.** Huntington Hotels Group is excited to announce it is accepting applications for Front Desk Agent for the brand new Courtyard by Marriott Cottonw ...
-
Front Desk Agent
1 week ago
Vail Resorts Park City, United StatesAs the Front Desk Agent, you are the face of the hotel You are the first point of contact for all guests, and help make their stay a memorable one. If you are new to hospitality, Front Desk Agent is a great starting point with huge potential for upw Front Desk, Agent · ...
-
Front Desk Agent
3 weeks ago
Lodging Dynamics Hospitality Group, LLC Midway, United StatesResponsible for overseeing front desk duties during the night shift that include responding in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to tele Front Desk, Agent, Golf Cours ...
-
Front Desk Agent
4 days ago
Zermatt Resort Midway, United StatesAre you friendly? Do you enjoy working with people? If you answered yes to these questions, we would love to meet you Zermatt Utah, located in Midway, is hiring for the position of Front Desk Agent. Agents are responsible for assisting guests with a variety of needs including che ...
-
Front Desk Agent
3 weeks ago
Hampton Inn Draper Draper, United StatesHampton Inn Draper in Utah is looking to hire a full or part-time Front Desk Agent to join our hospitality team during the swing shift. Are you highly motivated and goal-oriented? Would you like to work for a hotel that cares about you and your career development? If so, please r ...
-
Front Desk Agent
2 weeks ago
Tru Lehi Lehi, United StatesJob Description · Job DescriptionTru - Lehi in Lehi, UT is looking to hire a full-time Front Desk Agent to be a part of our incredible hospitality team. Are you charismatic with excellent customer service skills? Would you like an entry-level job that requires no experience and o ...
-
Front Desk Agent
2 weeks ago
Tru Lehi Lehi, United StatesTru - Lehi in Lehi, UT is looking to hire a full-time Front Desk Agent to be a part of our incredible hospitality team. Are you charismatic with excellent customer service skills? Would you like an entry-level job that requires no experience and offers awesome benefits? If so, pl ...
-
Spa Desk Agent
3 weeks ago
Montage Hotels Park City, United StatesLive Your Passion. Add Your Magic. · At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If ...
Service Desk Agent - Salt Lake City, United States - Unisys
Description
What success looks like in this role:
1st Level telephone and other media contact support . * Strive for a high level of first contact resolution. * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. * Accurately document calls and incidents. * Manage time and workload to meet predetermined service levels. * Maintain data accuracy in our contact management system. * Assign incidents and requests to the correct support group. * Act as a single point of contact on incidents and problems logged. * Perform appropriate diagnostics to initiate problem management workflow process. * Provide clients with a reference number for their incident/request. * Understand various media sources that interface with the Service Desk. * Support multiple clients through customer service professionalism and insight. * Become multi-skilled as workload changes occur within the Service Centre. * Champion, implement or support change. * Identify process efficiencies within the Service Centre and to take corrective action to implement change. * Discover and document process and procedures which need to be published to the team or on the Knowledgebase. * Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc)
You will be successful in this role if you have:
Typically requires: High School diploma (Associate's Degree, professional certification(s), or license preferred), 2-4 years of related experience. * 6 months of related experience. * Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level. * 6 months IT Service Desk experience. * 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. * Working knowledge of data and voice network concepts * Languages: English and local languages of the countries it supports.
#LI-MT1
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.