- Develop, enhance, and operationalize processes to better execute customer expectations.
- Develop, measure, analyze, and maintain the internal and external service metrics for Service Operation, providing timely reports to leadership teams.
- Leverage the metrics to make better informed decisions on improving the organization's capability and functionality.
- All people management responsibilities for the organization
- Provide escalation support for customer management challenges, security incidents, and ticket triage functions.
- Lead, coordinate, and train others on effective management of security incidents and operational responses for customers
- Collaborate across various business units to deliver the most comprehensive security response to customers.
- Work closely with recruitment team to ensure a strong pipeline of talent is being considered and that teams are operating at appropriate capacities.
- Cybersecurity practical experience in one of the Triage functions within Arctic Wolf's Security Operations Center.
- Passion for Cybersecurity. Continually learning new attack vectors, new threats, and security framework expertise.
- Strong and demonstrated ability to define effective security processes. Ability to identify current opportunities in current processes and roll out necessary changes.
- Strong and practical knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.)
- Ability to lead and manage a technical team
- Excellent communicator and presenter
- Ability to lead and mentor
- A degree in Cybersecurity or equivalent
- 4+ years' experience working and managing a SOC or customer support function
- Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
- Background checks are required for this position.
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Manager, Security Operations - Pleasant Grove, United States - Arctic Wolf Co
Description
Ready to further your career in the fast-paced, exciting world of cyber security?
Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.
Our mission is simple: End Cyber Risk. We're looking for a Manager, Security Operations, to be part of making this happen.
About the Role:
The Manager, Security Operations, is responsible for managing the people, processes, and services we deliver to customers.
As a Manager, Security Operations, you will:
The Manager of Security Operations is a critical member of the Security Services leadership team. In this role, you will be working directly with our Triage Security Analyst and Engineer group - our first line of defense. Someone who thrives in a fast-paced, team-oriented environment and who embraces opportunities for mentorship is the ideal fit for this role.
Your experience and skillset could look like:
At Arctic Wolf we're cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We've been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)-and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021,
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages, including:
•Equity for all employees
•Bonus or commission pay based on role
•Flexible time off, paid volunteer days and paid parental leave
•401k match
•Medical, Dental, and Vision insurance
•Health Savings and Flexible Spending Agreement
•Voluntary Legal Insurance
•Training and career development programs
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing
Security Requirements
Manager, Security Operations professionals in Pleasant Grove
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Cameron Johnson
Experienced Contact Center Supervisor