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    Medical Receptionist - Detroit, United States - EPIC Health System LLC

    EPIC Health System LLC
    EPIC Health System LLC Detroit, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Role and Responsibilities

    • Inspire EPIC experiences between team members and patients by creating an atmosphere of patient value and a sense of community.
    • Effectively coordinate and control our guest flow at the door by enthusiastically greeting arrivals, assisting with virtual tablets for check-in and providing a warm farewell to our departing patients
    • Effectively communicate with patients and team members about walk-in's, schedule changes, or other patient facing situations on-site.
    • Take a proactive approach to troubleshooting patient questions, concerns, or issues by escalating to the correct responsible party including but not limited to the office manager, physician, billing department etc.
    • Preform all opening and closing duties inside the lobby and front desk area including filing necessary paperwork, printing patient demographics and schedules, keeping the lobby clean, and charging virtual tablets
    • Manually check in patients who are not able or choose not to check-in virtually

    Qualifications and Education Requirements

    • 1+ year previous experience in customer service is required
    • Must be patient focused and determined to provide an EPIC first impression
    • Must be organized with the ability to multi-task and prioritize
    • Strong verbal communication required
    • 1+ year experience with computer navigation or be a quick learned with technology

    Preferred Skills

    • High school diploma or equivalent
    • Previous experience working in a medical office setting

    Additional Notes

    • Might be required to travel to any of our current locations to help periodically.

    Background checks are required for this role..

    To Learn more about EPIC Health Systems please visit

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