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    Client Activation Specialist - Greenwich, United States - PAYARC

    PAYARC
    PAYARC Greenwich, United States

    6 days ago

    Default job background
    Accounting / Finance
    Description

    We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.

    We started our journey by providing smart and simple payment processing tools and products but haven't stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.

    Our mission is to give companies the tools they need to change the future of their business.

    Job Summary

    As a Client Activation Specialist at Payarc, you'll be the driving force behind client installations and account activations, ensuring seamless transitions for our valued customers. Your role will encompass tracking equipment post-deployment, scheduling installation appointments, and providing comprehensive training on processing equipment. You'll excel in virtual setup and installations, guiding customers through compliance regulations and best practices for processing. Collaborating closely with our boarding, support, and deployment teams, you'll thrive in a fast-paced environment where multitasking and problem-solving are essential.

    Responsibilities & Duties

    • Manage the onboarding of approved merchants in our proprietary software application, meticulously configuring pricing profiles and reserves based on rules-based case studies.
    • Program a diverse range of payment terminals and conduct thorough test transactions to guarantee flawless payment processing for our clients' businesses.
    • Configure gateway profiles expertly, enabling seamless credit card acceptance through card-not-present methods, and leveraging your business acumen to ensure optimal configurations.
    • Demonstrate finesse in troubleshooting technical issues, conducting comprehensive research to identify root causes, and independently resolving issues to maintain operational efficiency.
    • Provide remote technical customer service to existing clients via phone and email, promptly addressing inquiries and ensuring customer satisfaction.
    • Manage multiple software applications proficiently, analyzing potential issues, and implementing effective client solutions.
    • Conduct comprehensive training sessions for new merchants, empowering them to master all Payarc systems and optimize their processing experience.
    • Perform additional duties as assigned, demonstrating adaptability and agility in meeting evolving business needs.

    Skills/Competencies

    • Exceptional organizational skills with acute attention to detail, ensuring accurate and efficient execution of tasks.
    • Self-motivated individual who thrives in both independent and team settings, demonstrating initiative and drive in achieving goals.
    • Proficient problem solver with a talent for crafting innovative solutions, adept at overcoming challenges in a dynamic environment.
    • Outstanding communication and interpersonal skills, fostering positive relationships with clients and colleagues alike.

    Qualifications / Experience Required

    • Proficiency in Microsoft Word, Excel & Outlook, enabling effective communication and documentation.
    • High school diploma required; college degree preferred, demonstrating a commitment to continuous learning and professional development.
    • Previous experience in a technical support role or point of sale environment preferred, providing a solid foundation for success in this role.
    • Minimum of 2 years of experience in customer service or a related field, showcasing your ability to deliver exceptional service and support.
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