- Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
- Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
- Maintains customer confidence by keeping service information confidential.
- Updates job knowledge by participating in educational opportunities such as Vendor training and trade shows; reading professional publications and product manuals.
- Accomplishes operations and organization mission by completing related results as needed.
- Responsible for pickup and delivery of equipment and parts to and from outside vendors and other locations for purchase and/or repair when needed.
- Checks out, familiarizes, and demonstrates equipment for customers.
- Completes required documentation of work for customer and employer records, including but not limited to: Service Records; Service Tickets for billing; Warranty records; Expense Reports; purchase records; and other documentation required to maintain Equipment Warranty & Service Records.
- Includes high level of travel periodically
- Basic verbal and written skills
- Intermediate knowledge of tools
- Teamwork skills
- Customer service skills
- Education: HS or GED
- Experience: 5+ Years Operator or Technical Service Experience
- Manufacturer-sponsored training preferred
- Electrical Schematics and advanced mechanical skills required
- Maintain a current and valid driver's license and is insurable under the corporate umbrella policy
- Sitting - Required to sit for extended periods of time without being able to leave the work area, including driving or riding in a vehicle for extended periods of time.
- Standing - Required to remain on his or her feet in an upright position for continuous periods of time without being able to leave the work area.
- Walking - Required to walk considerable distances in the facility during the course of his or her work (Includes walking to and from work area, cafeteria, parking etc.)
- Lifting - Required to raise or lower objects from one level to another regularly during the shift.
- Pulling and/or Pushing -- Requires exerting force up to a certain number of pounds on a regular basis so that the object is moved to or away from the employee.
- Carrying -- Required, on a regular basis, to carry objects in his or her arms or on the shoulder(s), including personal tools and work supplies.
- Grasping -- Requires that the employee regularly pick up objects with fingers.
- Reaching - Required to use the hands and arms to reach for objects.
- Stooping and Crouching -- Regularly required to bend forward by bending at the waist or by bending legs and spine.
- Crawling -- Required to work in a confined space and to crawl and move about on his or her hands and knees.
- Color Determination -- Requires color determination vision (no color blindness).
- Near Acuity -- Requires clarity of vision at 20 feet or more, with or without corrective lenses.
- Speaking -- Requires expressing ideas by the spoken word.
- Listening -- Requires the perception of speech or the nature of sounds in the air.
-
Service engineer
2 days ago
Omega Enterprises Parma, United StatesYour tasks · Electronic consulting on service and commissioning issues, remote service, providing assistance to customers and AHS service technicians in technical problem solving · Independent diagnosis and troubleshooting on CNC machines with Siemens and/or Beckhoff controls · T ...
-
Infinity Systems Warrensville Heights, United StatesAt DB Services GmbH, we ensure our service quality through qualified and motivated employees. With our innovative maintenance concepts, we offer professional and innovative facility management for production plants, building technology, and infrastructure. Are you interested and ...
-
Cascade Innovations Reminderville, United StatesAt Reminderville, we are dedicated to improving healthcare through rapid and accurate diagnostic testing. Our mission drives us every day as we develop innovative solutions to address the world's most complex health challenges. Our team is involved in all stages of molecular diag ...
-
Senior Field Service Engineer
3 weeks ago
IronRoad Solon, United StatesJob Description · Job Description · IronRoad is conducting a confidential search for a · Senior Field Service Engineer from the print, packaging or wide format industry . Our search is being done for our Solon, Ohio client. We are looking for a high energy individual with a ca ...
-
Senior Field Service Engineer
1 week ago
IronRoad Solon, United StatesJob Description · Job DescriptionIronRoad is conducting a confidential search for a Senior Field Service Engineer from the print, packaging or wide format industry. Our search is being done for our Solon, Ohio client. We are looking for a high energy individual with a can-do atti ...
-
Electrician in the office
2 days ago
Radiant Ventures Solon, United StatesThe Stadtwerke Dachau is the leading utility company in the region. With over 250 employees, we generate an annual turnover of almost 78 million euros in various business areas. Are you looking for a new challenge? Then apply as an electrician in the office (m/f/div.) FULL-TIME D ...
-
ETL developer
2 days ago
Atlas Ventures Solon, United StatesAre you an experienced developer for integration projects and familiar with Talend products or similar ETL/data tools? Great We offer an environment where you can develop and actively contribute. As an ETL developer at aquilliance, you will work on international customer projects ...
-
Engineering Sales Manager
2 weeks ago
Revel Staffing Solon, United StatesResponsibilities: · Conducts research to identify potential new Automation customers and creates / maintains a target customer list, including obtaining key sales contact information. · Establishes initial contact with new target customers by "cold" calling prospects via phone an ...
-
Cloud Services Engineer
2 weeks ago
INTEGRATED IT GROUP LLC Twinsburg, United StatesJob Description · Job DescriptionJob Description · We are currently seeking a self-motivated and dedicated individual to join our Cloud Services Department. This role will require deep technical knowledge of the Microsoft cloud stack. The responsibilities include but are not limi ...
-
Phoenix Industries Sharon Center, United StatesAt DB Services GmbH, we ensure our service quality through qualified and motivated employees. With our innovative maintenance concepts, we offer professional and innovative facility management for production plants, building technology, and infrastructure. Are you interested and ...
-
IT Field Service Engineer
3 weeks ago
Integrated IT Group Twinsburg, United StatesJob DescriptionJob Description · Job Description · We are currently seeking a self-motivated and dedicated individual to join our expanding Field Engineer team. Under the direction of the Director of Delivery, the primary responsibilities include helping clients to achieve opti ...
-
IronRoad Solon, United StatesJob Description · Job DescriptionIronRoad is conducting a confidential search for a Field Service Engineer that is from the printing, packaging, or wide format industry in the Midwest. Our search is being done for our Solon, Ohio client. RELOCATION IS NOT REQUIRED. However, the r ...
-
Stellar Enterprises Chagrin Falls, United StatesThe Federal Motor Transport Authority is looking for an engineer (FH diploma/bachelor) (m/f/d) in the field of mechanical engineering, automotive engineering or comparable disciplines for a position in the "Market Surveillance" department at the earliest possible date, initially ...
-
Diesel Technician/Mechanic II
5 days ago
Penske Truck Leasing Twinsburg, United States Full timeWhat's the Job? · Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep th ...
-
Eclipse Enterprises Waite Hill, United StatesThe Client · Datacenter People is currently partnering with a leading Power and Cooling provider in the data center industry. · What the Job Involves... · Responding to assigned service calls in a professional manner while on duty. · Reading, understanding, and complying with all ...
-
Horizon Group Highland Hills, OH, United States Freelance**Highland Hills, OH - Star Personnel Services is an established and specialized staffing agency for the industrial and trade sectors. We provide and place highly qualified professionals in fields such as metal processing, electronics and electrical engineering, mechanical and pl ...
-
Daughters of Miriam Center for Nursing & Rehabilitation Beachwood, United StatesDaughters of Miriam Center for Nursing & Rehabilitation - · We are currently seeking a Lead Supervisor for Environmental Services and Engineering to join our team The Lead Supervisor of Environmental Services and Engineering is responsible in assisting with the upkeep and repair ...
-
Service Engineer, Engineering
5 days ago
Hexagon AB Cleveland, United StatesHexagon's Manufacturing Intelligence · division is seeking a Service Engineer for our OH, MI, IN and KY Territories. · At · Hexagon , we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength ...
-
Service Engineer
3 weeks ago
MRINetwork Jobs Cleveland, United StatesJob Description · Job Description · MRI · of University Circle has partnered with a leading toner production equipment manufacturer that is expanding their footprint across the United States. We are seeking Field Service Engineers / Technicians in the greater Cleveland area. T ...
-
Engineer, technician
3 weeks ago
Velocity Solutions Beachwood, United StatesWe are currently looking for a · Project Manager for Energy Network Connections (m/f/d) · EVL - behind it are around 400 employees responsible for reliable and customer-oriented energy supply in Leverkusen and the region. As a powerful cross-linked company, we supply electricity, ...
Senior Field Service Engineer - Solon, United States - IronRoad
Description
IronRoad is conducting a confidential search for a Senior Field Service Engineer from the print, packaging or wide format industry. Our search is being done for our Solon, Ohio client. We are looking for a high energy individual with a can-do attitude that shares their great vibe throughout the organization. This person should be very detail oriented and have a high level of customer service. This individual can be based in Ohio / Indiana / Illinois / Wisconsin or Kentucky. This is a direct hire position and compensation will be based on skill & experience determined with the hiring manager. If you feel that your skill & experience compliment the job requirements below, we would love to hear from you
Summary
With little or no supervision, the Senior Field Service Engineer performs maintenance and repair to all equipment in a highly skilled, safe, and professional manner. This position requires an employee to possess a high degree of independent judgment and have industry experience (printing, packaging, wide format).
Job Duties/Responsibilities
Other Skills
Qualifications
Physical Requirements
Work environment: While performing the duties of this job, the employee is periodically exposed to a noise level that is usually moderate to heavy.
Benefits:
Medical, Dental, Vision
401(k) investment plans
Job Type: Full-time
Pay: $75,000 to $85,000 annually based on skills and experience and determined by the hiring manager.
