- Respond to requests from clients for technical assistance via phone and remote support tools
- Assist in client-facing discovery and scoping efforts
- Develop migration plans taking into account the client's timeline and requirements
- Perform engineering tasks as part of authorized migration plans
- Assist in troubleshooting of on-prem and cloud configurations
- Serve as a point of escalation for the company's internal NOC department for cloud-related issues
- Achieve daily utilization goals
- Participate in on-call rotation schedule
- Remain up to date technically on the changing landscape of the Microsoft cloud stack
- 2+ years of experience focused on the Microsoft cloud stack
- Degree in computer and information systems or equivalent work experience
- Preferred certifications: MS-100, MS-101, AZ-103 or 104
- Experience with: Exchange Online, Azure, Azure Active Directory, Teams, SharePoint Online, OneDrive, Azure Active Directory Connect, ADFS, and migrations or hybrid configurations for all of the above environments
- The ability to troubleshoot and remediate cloud-related issues for Windows operating systems, Windows Server, and Microsoft Exchange Server
- Working knowledge of networking and DNS principles involving the Microsoft cloud stack
- Ability to provide end-user desktop support of Microsoft Office 365 applications
- Hands-on experience with migration planning and remediation
- Proven ability to be detail-oriented and manage time effectively
- High level of communication and collaboration skills with peers and stakeholders
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Cloud Services Engineer - Twinsburg, United States - INTEGRATED IT GROUP LLC
2 weeks ago
Description
Job Description
Job DescriptionJob Description
We are currently seeking a self-motivated and dedicated individual to join our Cloud Services Department. This role will require deep technical knowledge of the Microsoft cloud stack. The responsibilities include but are not limited to providing technical support to our clients, assisting in architecting and developing migration plans, creatively building solutions that are technically sound, performing engineering tasks for the delivery of solutions and migrations, developing documentation for the handoff to support, and serving as a point of escalation for Office 365 related efforts. As a large portion of this role is client-facing, strong communication skills are required. The qualified individual will possess superior customer service skills, the ability to multi-task effectively while managing multi-threaded projects, and the aptitude to work independently while generating a high-quality work product. While a majority of work can be performed remotely, occasional onsite service for clients may be required.
Essential Functions
Experience Required
The Company is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.
Company DescriptionIntegrated IT Group is a comprehensive provider of managed, shared and stand-alone services for business data systems, network, wireless, telephony, video surveillance, interactive collaboration and online productivity tools for our clients. These services include backup and disaster recovery, cloud solutions, and hardware and software sales and are available to companies in commercial and public sector markets throughout Northeast Ohio.
