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Supervising Case Manager - Bethesda, MD, United States - Service Coordination, Inc.
Description
Position Title:
Supervising Service Coordinator
Employment Status:
Full-time
SCI Summary:
SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.
Position Summary:
The Supervising Service Coordinator is a critical position that ensures services provided by each Service Coordinator is of the highest quality and that Service Coordinators are well supported to carry out their job responsibilities.
This position supervises a designated number of Service Coordinators and utilizes a situational leadership approach to support and develop Team Members.
This position is a member of the Leadership team, collaborating with other leaders, including members of the Senior Leadership team, to develop and implement innovative solutions that further our mission.
SCI Team Member Expectations:
All SCI Team Members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures; follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; and to foster a culture that values diversity.
Manages Service Coordinators (SC) performance to ensure work meets quality person-centered StandardsEnsures that SCs are using person centered practices and principles in all aspects of their role including language and actions with the people supported and external and internal Team Members
Monitors Key Performance Indicators (KPIs)
Completes required Comprehensive Quality Review (CQR) and monthly Quality Assurance Data for oversight and performance evaluations. Ensures Performance Utilization (PU) monthly benchmarks are met
Conducts 6-month and annual performance evaluations for new Team Members
Conducts annual performance evaluations for SC Team Members over 1 year
Takes disciplinary actions consistent with SCI policies and procedures to address performance concerns. Recommends to appropriate CCS Senior Vice President, Chief Program Officer, Program Manager, Team Member Experience Director, and EVP and Chief People and Culture Officer, termination of SCs when performance does not meet job expectations
May provide support for a small number of people supported; Coordinates and assigns new Development Disabilities Administration (DDA) referrals, out of office transfer and reassignments to maximize SC Team Member's workload effectiveness
Updates, tracks, and monitors assignments in the SC database and LTSS
Records and maintains supervision records/tracking performance evaluations for developmental feedback and performance evaluations
Reviews the Quality Assurance Data for compliance standards on a monthly basis, and follows supervisor procedures
Participates in monthly organizational and program leadership meetings to stay informed of changes affecting policies, procedures and practices
Supervisor supervision, Program Manager Team meetings, monthly supervisory team meetings and monthly supervision meetings to stay informed of changes affecting processes, procedures and practices
Communicates SCI philosophy to agencies, the people we support and their families and service providers
Represents SCI in service provide negotiations, task forces and community education activities
Speaks to community groups to explain and communicate SCI purposes, programs and policies
Supports SC training by reinforcing topics covered in New Team Member Training, reviewing SCI policies and procedures, coordinating shadowing opportunities, observing, identifying and delivering training based on strengths and areas in need of development
Performs all duties as described and others as required, using the foundation of SCI philosophy and values
Supervises a designated number of Service Coordinators
Supports service coordinators in the development and meeting of annual professional development goals
Assists service coordinators with their daily responsibilities and provide procedure guidance as needed to aide in successfully fulfilling their job duties
Bachelor's degree in human service field required. Master's degree in a human service field preferred
Project Management and career development courses completed within the first 3- 6 months of Supervising Service Coordinator position start date
Have access to a reliable automobile for travel to visits, meetings, etc. Direct experience and ability in working with people who have disabilities, the elderly, those with behavioral challenges, those with medically complex needs, and other populations, and ability to advocate on their behalf
People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services
Building Relationships and Connections:
Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)
Diversity:
Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve.
Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of Team Members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for allBuilds Effective Teams Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Manages Conflict Handling conflict situations effectively, with a minimum of noise
Drives Engagement Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Collaborates Building partnerships and working collaboratively with others to meet shared objectives
Situational Adaptability Adapting approach and demeanor in real time to match the shifting demands of different situations
Generally, presents standard office environment.
Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device.
Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds.IT Roles must be able to position self to maintain computers and equipment, including under desks and in server room(s).
Frequently moves equipment weighing up to 50 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. SCI does not sponsor for immigration, including for H1B, TN, and other non-immigrant visas, for this role.
#Disclaimer:
The recruitment process is approved by Service Coordination Inc.'In recognition of the continuing COVID-19 pandemic, Service Coordination Inc (SCI) is committed to maintaining a safe and healthy workplace.
New hires will be required to provide proof of vaccination status as part of the on-boarding process.SCI provides reasonable accommodations, absent undue hardship, for medical reasons under ADA and for employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Service Coordination is an equal opportunity employer and committed to the full inclusion of all qualified individuals.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information.
Service Coordination is also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process.
SCI does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
