Customer Service Representative-Remote - Windsor Locks, United States - The Hartford

The Hartford Windsor Locks, United States

1 week ago

Description

CRS/Billing Spec I - OK10LN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

ABOUT THIS OPPORTUNITY

As a Customer Service Representative your primary role is to provide support to policyholders. You will work with customers in taking payments, making policy changes, resolving/answering problems and responding to information requests.
This is an entry level position in our contact center and provides excellent career pathways into our Operations organization that may include additional skill building opportunities.
With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.

Start Date: June 10, 2024

Training and Post Training Hours: 10:30 AM-7:00 PM EST
Monday - Friday
(First 8 weeks mandatory attendance)

Key Responsibilities:

Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
Provide Exceptional Customer Service experience to our policyholders in every interaction.
Handling inbound telephone calls from customers with questions or servicing needs related to their home and/or auto policy.
Promotes digital self service capabilities on all transactions.
Utilize multiple computer applications with accuracy.

Qualifications:

A demonstrated background in customer service, insurance, retail, restaurant, or a related field
Excellent verbal and written communication skills with strong ability to empathize with customers
Ability to work in a fast-paced complex environment while multitasking
Strong attention to detail
Experience working in a Windows-based computer environment
The ability to work in a collaborative environment
Problem solving and critical thinking skills
Bilingual - (Spanish/English is a plus) to develop and enhance strong impactful customer relationships
High School Diploma or equivalent required, bachelor's degree a plus

Benefits:

Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE
25 days paid time off in your first full year
Tuition reimbursement
Paid volunteer opportunities
Employee recognition
Wellness program
And more

Additional Information

For full-time, occasional, part-time, or remote positions:

(1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite;

(2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and

(3) minimum upload/download speeds of 10Mbps/100Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$40,685 - $61,027

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits

Customer Service Representative

6 days ago

Tasco Security - Enfield NH Enfield, United States

**Job Posting: Customer Service Representative at Tasco Security - Enfield NH**: · Tasco Security - Enfield NH is currently seeking a Customer Service Representative to join our team. This position is Full-Time and is based in our Enfield office. This is not a remote job. · **Dut ...
Customer Service Representative

4 days ago

G & B Photography Enfield, United States

Join our Team as a Customer Service Representative · G&B Photography is **Hiring Immediately** for a enthusiastic Customer Service Representative to join our team in Enfield, CT. The position would start as part-time and become full-time during our busy season. · **About Us** - A ...
Remote Sales Representative

1 week ago

Agent Alliance Hartford, United States

We seek a motivated and driven individual to join our team as a Remote Sales Representative. In this role, you will be responsible for engaging with potential customers who have already expressed interest in our services. If you are a self-starter with excellent communication ski ...
Customer Service Representative

3 weeks ago

Aurora Solutions Southwood Acres, CT, United States Freelance

**To strengthen our team in Montabaur, we are currently seeking a full-time Sales Consultant / Customer Service Representative (m/f/d) in the area of customer support for Southwood Acres, CT.** · **Your responsibilities will include:** · - **Supporting** and **acquiring** existin ...
Overnight Flexible Customer Service Representative

3 days ago

Hertz Windsor Locks, United States

The **Flexible Customer Service Associate** consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. ...
Pt Customer Service Representative

1 week ago

Planet Fitness East Granby, United States

**Weekend Opening Shift**: Every Saturday and Sunday 6am-12:30pm, with opportunities to pick up additional shifts on a week-by-week basis.** · **Part · - Time: Starting at $15.69 per hour.** · **Hourly increases at 180 days, 1 year and every 6 months, after the first year, based ...
Customer Service Representative

1 week ago

Richelieu Hardware Hartford, United States

**Company Overview** · Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and ...
Customer Service Representative

1 week ago

SAINT SOLUTIONS INC Hartford, United States

**Benefits/Perks** · - Competitive Compensation · - Career Growth Opportunities · **Job Summary** · **Responsibilities** · - Interact one on one with a high volume of customers · - collect relevant information, and provide solutions · - Refer to premade scripts for a variety of c ...
Service Sales Representative

1 week ago

CentiMark Corporation Hartford, United States

**QuestMark has an exceptional opportunity for a full-time **Service Sales Representative **to maintain and establish service sales in Hartford, CT This role offers a base salary of $55k - $65k, plus commissions** · **_ QuestMark, a division of CentiMark Corporation_**_, is the n ...
Customer Service Representative

1 week ago

Agent Cassie Gleeson State Farm Insurance Middletown, United States

Cassie Gleeson - State Farm Agency, located in Middleton, NY is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. · If you have a ta ...
Customer Service Representative

1 week ago

RINGFEDER POWER TRANSMISSION Bolton, United States

Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any in ...
Patient Services Representative

1 week ago

Middlesex Health Middletown, United States

**Patient Services Representative** · **Hours**: Per Diem · The Smarter Choice for your Career · Come join one of Connecticut's Top Workplaces, and a Magnet designated organization At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, ...
Patient Service Representative

1 week ago

New Britain General New Britain, United States

**Description** · **Job Schedule**: Full Time · **Standard Hours**: 40 · **Job Shift**: Shift 1 · **Shift Details**: Monday and Wednesday 10:30am-7pm; Tuesday, Thursday and Friday 7am-3:30pm · Work where **every moment matters**. · Every day, almost 20,000 Hartford HealthCare emp ...
Customer Service Representative

23 hours ago

DATTCO New Britain, United States

DATTCO has a full-time Customer Service Representative opening in our School Bus Division located in New Britain, CT. The Customer Service Representative provides friendly and highly responsive service to customers from initial inquiry through trip completion and beyond. Our aim ...
Patient Service Representative

4 days ago

New Britain General New Britain, United States

**Description** · **Job Schedule**: Per Diem · **Standard Hours**: 1 · **Job Shift**: Shift 1 · **Shift Details**: Flexible availability during clinic hours: 7 am-7 pm Mon-Thurs, Fri 7am-430p · Work where **every moment matters**. · Every day, almost 20,000 Hartford HealthCare em ...
Remote Licensed Insurance Customer Service

1 week ago

Caleb Carney - State Farm Agency Middletown, United States

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of remote Licensed Customer Service Representative - State Farm Agent Team Member. We seek an licensed energetic professional interested in helping our business grow through va ...
Remote Bilingual Insurance Customer Service

1 week ago

Caleb Carney - State Farm Agency Middletown, United States

**Position Overview** · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of remote Licensed Customer Service Representative - State Farm Agent Team Member. We seek an licensed energetic professional interested in helping our ...
Member Service Representative

23 hours ago

Achieve Financial Credit Union New Britain, United States

**Member Service Representative** · **Role**: · To facilitate new member growth and relationship development through opening accounts, loan acquisition, and sales of all related products and services. Assist new and existing members by providing solutions and resolving problems r ...
Customer Service Representative

1 week ago

SCHALLER Auto Body New Britain, United States

Body Shop Customer Service Representative (CSR) · **Responsibilities**: · Schaller Auto Body is looking for an individual that will greet customers and act as a liaison between the customer and the Body Shop Estimators. · The CSR will be responsible for basic accounting functions ...
Customer Service Representative

4 days ago

Penn Beer Sales & Service Hatfield, United States

Local family-owned wholesaler based in Hatfield, PA is looking to hire a Customer Service Representative for assistance with answering questions relative to products and delivery from customers and sales department. · **40 hours per week Sunday - Thursday.** · Applicants must hav ...