- Capable of meeting/ exceeding individual performance goals established for the position in the areas of:
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Sales Support
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Planet Fitness Boise, United States Part timePosition: Member Services Rep - Part Time - Weekend/Evening We are searching for a motivated Member Services Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospect ...
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Account Executive
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Outside Sales Rep
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Entry-Level Canvasser
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Manager, Account and Relationship Management
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Sr. Sales Performance Analyst
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OVIP Customer Success Intern
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Customer Solutions Representative
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Warehouse Associate/Service Rep
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Customer service representative needed ASAP
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Senior - Quotations Specialist (Gear)
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Idaho State Job Bank Boise, United StatesAssociate Director, Account and Relationship Management at Wolters Kluwer in Boise, Idaho, United States Job Description Job Purpose : 'Lead the People - Manage the Processes - Drive Sales Revenue' - this position is a sales leader that will run an organization with communication ...
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Regional Business Development Manager
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Senior Sales Manager
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Principal Product Manager
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Customer Experience Rep - Boise, United States - Idaho State Job Bank
Description
Customer Experience Rep (Mountain Standard Time) at Molina Healthcare in BOISE, Idaho, United States Job Description Molina's Customer Experience team has several opportunities within our organization.
This role is a remote position and salary will be based on experience you bring to Molina Molina is a fast-pace, energetic organization and is committed to caring for our customers.
This role provides customer support and requires stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.Provides product and service information, and identifies opportunities to improve our member and provider experiences JOB DESCRIPTION Job Summary Provides customer support and stellar service to meet the needs of our Molina members and providers.
Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences. KNOWLEDGE/SKILLS/ABILITIES + Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues. + Conduct varies surveys related to health assessments and member satisfaction. + Accurately document pertinent details related to Member or Provider calls.+ Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
+ Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
+ Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.+ Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.
+ Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
+ Ability to effectively communicate in a professionally setting.Preferred Systems Training:
+ Microsoft Office + Genesys + Salesforce + Pega + QNXT + CRM + Verint + Kronos + Microsoft Teams + Video Conferencing + CVS Caremark + Availity
JOB QUALIFICATIONS REQUIRED EDUCATION:
HS Diploma or equivalent combination of education and experience
REQUIRED EXPERIENCE:
1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment
PREFERRED EDUCATION:
Associate's Degree or equivalent combination of education and experience
PREFERRED EXPERIENCE:
1-3 years To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.#PJCC #LI-BEMORE Pay Range:
$ $24.02 / HOURLY Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. To view full details and how to apply, please login or create a Job Seeker account