IT Systems Admin - Eagle, United States - Cascadia Healthcare

Cascadia Healthcare Eagle, United States

6 days ago

Description

Salary $85,000 + DOE

Remote Work avail

We are looking to add a professional, personable, and passionate individual to our team as an IT Systems Administrator. This position requires a highly flexible individual that loves interacting with a variety of people and technologies on a daily basis. System Admins are expected to field requests related to standard and healthcare specific technology, project management, privacy and compliance concerns, data center support, and operational challenges. We invite you to apply and become a Force for Good for our residents, our employees and the communities that we serve.

Duties and Responsibilities

Maintain telephone and internet equipment/services, top to bottom, at all facilities
Manage ordering, porting, or decommissioning telephone or internet services as needed
Engage in project-based work related to various software or technologies
Maintain and improve assigned systems based on the requirements of the org
Provide on-site support to operating entities at multiple geographic locations when needed
Install and configure appropriate software according to the needs of the field
Ensure security and privacy of networks and computer systems
Troubleshoot and resolve issues with network infrastructure
Provide training and guidance to users on how to operate telephone systems
Organize and schedule maintenance without deterring others from completing their work
Diagnose and resolve problems via thorough analysis and troubleshooting. Exercise discretion and independent judgment to implement solutions
Document processes for repairs and fixes, to aid in training and faster resolution for other technicians
Identify equipment shortages and report to leaders for ordering
Identify and fix any under-utilization of IT resources, or propose a plan to leadership for changes
Track issues to resolution and update tickets as needed
Update the field with issue resolutions or ETR
Perform tasks/projects as requested by IT leadership

Working Conditions:

Work in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areas
Moves intermittently and frequently during working hours
Local and travel by air when required, (25% or more). Trip length of up to two weeks, as needed. Schedules are subject to changes
Works beyond regular working hours daily on weekends and holidays, only when necessary.
Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)

Requirements

A qualifying candidate will possess all of the following minimum requirements:

4-year college degree or equivalent work experience
Customer service and performance driven
Thorough knowledge of Windows
General knowledge of Linux and MacOS
Thorough knowledge of network basics
Thorough knowledge of Active Directory
Thorough knowledge of Entra, Intune, and other Microsoft admin centers
Experience writing Powershell scripts to automate workflows
Experience creating comprehensive system and process documentation
Project management skills
Able to read, write, speak, and understand the English language
Possess the ability to make independent decisions and exercise discretion and judgment
Possess the ability to interact respectfully and professionally with personnel, residents, visitors, and the general public. Able to be calm and level-headed in emergencies
Well groomed, professionally dressed, professional demeanor, and possess the ability to work harmoniously with others inside and outside the department
Willing and able to seek out new skills and techniques to increase proficiency and to incorporate them into existing practices

A preferred candidate will possess some or all of the following:

Current CompTIA A+, Network+ or Security+, or higher level certifications
Azure or other Microsoft certifications
Experience with Asterisk phone systems
Experience with Grandstream products
Experience with Cisco Meraki
Experience with Sharepoint Administration
Experience with Teams Administration
Experience with automated workflows
Experience with virtual desktops and thin clients
Experience in Healthcare IT

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