- Ability to navigate w/in systems including Web Pay, Web Time, Desk, IC (phones), Service Bureau, Portal, Compass, Admin Guides and to continually build the knowledge base to best serve the client + Leverage Resources
- Appropriately & effectively use resources to find and validate answers, resolve, and document issues in a way that adheres to payroll policies and ensures seamless client support.
-
Paylocity Meridian, United StatesJob Description · Job DescriptionDescription:Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide b ...
-
Pharmacology Faculty
1 week ago
Idaho College of Osteopathic Medicine Meridian, Idaho, United States PermanentThe ICOM Biomedical Sciences Department is searching for a full-time, 12-month non-tenured pharmacologist responsible for the education of osteopathic medical students. The primary responsibilities include providing pharmacology instruction for medical students across a two-year ...
-
Specialty Medicine Faculty
1 week ago
Idaho College of Osteopathic Medicine Meridian, Idaho, United States PermanentSpecialty Medicine faculty positions are varied and include clinical faculty positions that do not fit within defined Primary Care faculty roles. The Specialty Medicine faculty member is a non-tenured position responsible for the education in predoctoral didactic and/or clinical ...
-
Assessment Proctor
1 week ago
Idaho College of Osteopathic Medicine Meridian, Idaho, United States ContractThe role of Assessment Proctor is a contracted, non-full time position with opportunities for self-scheduling work during morning/daytime hours of the regular academic year (mid-August through end of May). Exam schedule will vary month-to-month. The Assessment Proctor role is an ...
-
Biostatistician Faculty
1 week ago
Idaho College of Osteopathic Medicine Meridian, Idaho, United States PermanentIdaho College of Osteopathic Medicine (ICOM) seeks a highly skilled biostatistician to join the research department with advanced knowledge in statistical methods and models relevant to biomedical and clinical research. The candidate must possess the ability to effectively teach ...
-
Registered Nurse
1 day ago
St. Luke's Health System Meridian, United StatesJob Description · St. Luke's Health System is seeking a Registered Nurse (RN) Float ICU - Intensive Care Unit for a nursing job in Meridian, Idaho. · Job Description & RequirementsSpecialty: ICU - Intensive Care Unit · Discipline: RN · Duration: Ongoing · 36 hours per week · Shif ...
-
Registered Nurse
1 day ago
St. Luke's Health System Meridian, ID, United StatesSt. Luke's Health System is seeking a Registered Nurse (RN) Float ICU - Intensive Care Unit for a nursing job in Meridian, Idaho. · Job Description & Requirements · Specialty: ICU - Intensive Care Unit · Discipline: RN · Duration: Ongoing · 36 hours per week · Shift: 12 hours, ni ...
-
Admissions Advisor
3 weeks ago
Northwest Lineman College Meridian, United StatesWhy Northwest Lineman College? · Northwest Lineman College is an award-winning institution, providing educational services for the Power industry. NLC has been setting an exceptional standard of training for pre-apprentice, apprentice, and journey-level linework since 1993. We a ...
-
Family or Internal Medicine Faculty
2 weeks ago
Idaho College of Osteopathic Medicine Meridian, United StatesJob Description · Job DescriptionThe Idaho College of Osteopathic Medicine (ICOM) is seeking a dedicated and experienced Family or Internal Medicine Faculty to join our team in providing high-quality education and training to our medical students. As Idaho's first medical school, ...
-
Osteopathic Primary Care Faculty
3 weeks ago
AMN Healthcare Meridian, United StatesJob Details · The I daho College of Osteopathic Medicine seeks Osteopathic (OPP) faculty for an academic position, allowing you to focus 100% on teaching without clinical practice. As a pivotal figure, you will provide lectures to all students and lend your expertise as an acade ...
-
Admissions Supervisor
1 week ago
Northwest Lineman College Meridian, United StatesWhy Northwest Lineman College?: · Northwest Lineman College is an award-winning institution, providing educational services for the power industry. NLC has been setting an exceptional standard of training for pre-apprentice, apprentice, and journey-level linework since 1993. We ...
-
Pharmacology Faculty
2 weeks ago
Idaho College of Osteopathic Medicine Meridian, United StatesJob Description · Job DescriptionThe ICOM Biomedical Sciences Department is searching for a full-time, 12-month non-tenured pharmacologist responsible for the education of osteopathic medical students. The primary responsibilities include providing pharmacology instruction for me ...
-
ParaProfessional - Summer School
2 weeks ago
West Ada School District Meridian, ID, United StatesPosition Type: · Summer School - Classified · Date Posted: · 1/9/2024 · Location: · Meridian High · Closing Date: · Until FilledHours: 37.5 · Salary: $15.45 · Calendar: Summer · For more information contact Kristen Haener by email at · ParaProfessionals must meet one of the foll ...
-
West Ada School District Meridian, United StatesPosition Type: · Classified Support Staff/ParaProfessional - SPED · Date Posted: · 5/31/2024 · Location: · Ponderosa Elementary · Closing Date: · 10/31/2024 Hours: TBD · Salary: $15.45 · Calendar: 179 · ParaProfessionals must meet one of the following qualifications: · Have 32 ...
-
West Ada School District Meridian, United StatesPosition Type: · Classified Support Staff/ParaProfessional - SPED · Date Posted: · 5/31/2024 · Location: · Peregrine Elementary · Closing Date: · 10/31/2024 Hours: TBD · Salary: $15.45 · Calendar: 179 · ParaProfessionals must meet one of the following qualifications: · Have 32 ...
-
West Ada School District Meridian, United StatesPosition Type: · Classified Support Staff/ParaProfessional - SPED · Date Posted: · 5/31/2024 · Location: · Willow Creek Elementary · Closing Date: · 10/31/2024 Hours: TBD · Salary: $15.45 · Calendar: 179 · ParaProfessionals must meet one of the following qualifications: · Have ...
-
Financial Aid Coordinator
6 days ago
Idaho College of Osteopathic Medicine Meridian, United StatesJob Description · Job DescriptionUnder the supervision of the Idaho College of Osteopathic Medicine (ICOM) Director of Financial Aid, the Financial Aid Coordinator will support the Office of Financial Aid in delivering financial aid information to current and prospective students ...
-
Osteopathic (OPP) Faculty
3 weeks ago
Idaho College of Osteopathic Medicine Meridian, United StatesThe Idaho College of Osteopathic Medicine (ICOM) is seeking a highly qualified and dedicated individual to join our team as an Osteopathic (OPP) Faculty. As Idaho's first medical school, ICOM is committed to training osteopathic physicians to provide quality care to individuals i ...
-
Assessment Proctor
2 weeks ago
Idaho College of Osteopathic Medicine Meridian, United StatesJob Description · Job DescriptionThe role of Assessment Proctor is a contracted, non-full time position with opportunities for self-scheduling work during morning/daytime hours of the regular academic year (mid-August through end of May). Exam schedule will vary month-to-month. T ...
-
Osteopathic (OPP) Faculty
2 weeks ago
Idaho College of Osteopathic Medicine Meridian, United StatesJob Description · Job DescriptionThe Idaho College of Osteopathic Medicine (ICOM) is seeking a highly qualified and dedicated individual to join our team as an Osteopathic (OPP) Faculty. As Idaho's first medical school, ICOM is committed to training osteopathic physicians to prov ...
Client Support Specialist, Community College students/grads - Meridian, United States - Idaho State Job Bank
Description
Client Support Specialist, Community College students/grads at Paylocity in Meridian, Idaho, United States Job Description There are jobs and then there are careers.
Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed.
Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen.Join Paylocity and launch your career We give our employees what they need to succeed, including great benefits and perks We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances.
And if it's career development you desire, we provide that, too At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity.Launch your career with us Position Overview:
The purpose of Account Manager I (as it is referred to internally, rather than CSR) is to resolve client payroll and HR system issues and retain clients by providing outstanding customer service through basic technical knowledge, effectively leveraging available resources, and prioritizing issues.
The Account Manager is the primary point of contact within a team supporting a client base.This role takes full responsibility for the client relationship and on average has a book of business between $500k- 1 million and between small to mid-size clients.
Location:
Meridian, ID Compensation:
$19/hr
+ DOE Reports To:
Client Services Team Lead Schedule:
Monday - Friday, 9:00am - 6:00pm (MST)
CLIENT SERVICE EXPECTATIONS:
+ Dependability/ Follow Up:
Timely responsiveness & proactive follow up +
Problem Solve:
Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitate information + Communication: Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders + Guidance: Provide clients guidance on HR and Payroll best practices, organizational change management, and Paylocity product fit + Implement and optimize products: ability to implement ancillary products and optimize primary HCM set up
RESPONSIBILITIES:
+ Issue Resolution - able to be available on a consistent basis, manage workload to maintain availability, problem solve, troubleshoot & effectively resolve issues for the client; escalate when needed + Client Focus - baseline service level is seen via Quality Assurance assessments and Team Lead and Manager feedback including (1) creating rapport (2) appropriate sense of urgency and tone (3) understanding the question (4) and effective interactions, guides, and client instructions + Focus on the timely and successful delivery of solutions - according to client needs and objectives meet SLAs and key internal client service metrics including availability, outbound adherence, first call resolution, escalations, client retention, etc. as monitored by Leadership Team; leverages metrics to understand performance, adjust behaviors and identify where additional support is needed + System Capability
+ High School Diploma or GED + Experience in customer service or previous client interfacing role + Strong computer skills including
Microsoft Office Preferred Skills:
+ Bachelor's Degree + CPP, FPC, APA, and/or SHRM-CP certified + Experience in payroll and/or call center environment + Proficient in Excel Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact . To view full details and how to apply, please login or create a Job Seeker account