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    Customer Support Specialist - Oklahoma City, United States - Massnonprofitnet

    Massnonprofitnet
    Massnonprofitnet Oklahoma City, United States

    3 weeks ago

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    Description

    Customer Support Specialist
    Girl Scouts of Eastern Massachusetts

    Job Description

    Girl Scouts of Eastern Massachusetts (GSEMA) has an opening for the full-time position of
    Customer Support Specialist. This position reports to the Director of Conversion and Customer Support.
    The position is a remote, work from home position. May require occasional travel to a GSEMA office/property. All necessary technology will be provided.
    The
    Customer Support Specialist serves as the first responder to members inquiries received either by phone or by email.

    Customer Support Specialists are part of a collaborative team that works to empower girls and support them as they become the leaders of tomorrow.

    They serve in the critical role of supporting volunteers and caregivers as they seek to grow girls of Courage, Confidence, and Character.

    The
    Customer Support Specialist supports customers by providing information about membership, training, girl programs, the product program, camp, and other Girl Scouts of Eastern Massachusetts initiatives.

    They practice the highest standards of customer service. They build goodwill for Girl Scouts of Eastern Massachusetts and promote the Girl Scout experience.

    Customer Support Specialists work to ensure that Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity and seeking to support a myriad of Girl Scouting opportunities for girls in all communities throughout Eastern Massachusetts.


    Key Responsibilities:

    • Answer questions from customers by phone or email either based on their knowledge of the Girl Scout program or by connecting the customer to the correct internal department.
    • Support new membership registration and renewal.
    • Support new leaders by answering questions related to their membership, criminal background screening, and training.
    • Support Council Girl Programs by helping members to register for upcoming activities.
    • Support the Product Program team by helping volunteers to register for and answering questions about both the Fall Product and Cookie programs.
    • Support the Outdoor Program team by helping volunteers to register for and answering questions about Outdoor Program activities including training, troop camping, outdoor skills activities, and Girl Scout Camp.
    • Interface with other departments to provide feedback received from customers.
    • Work with other departments to improve processes in order to maximize customer service.
    • Maintain accuracy of customer records in Salesforce.

    Council Citizen:

    • Maintain confidentiality on behalf of the Girl Scout organization and in accordance with the GSEMA Comprehensive Information Security Program (CISP).
    • Commit to our mission of building girls of courage, confidence and character, who make the world a better place.
    • Work with individuals of diverse backgrounds and ages, and accept the Girl Scout commitment to work with all without regard to age, race, ethnicity/culture, country of origin, religion, language, socio-economic status, gender, gender identity and expression, sexual orientation, neurodiversity, ability or political affiliation.
    • Possess a collaborative approach and outlook; demonstrated ability to establish trust and professional relationships with staff across all levels of the organization; ability to work with divergent opinions; promote collaboration and exchange of ideas.
    • Stay current on GSEMA and Girl Scouts of the United States of America (GSUSA) policies, procedures and strategic goals and initiatives.
    • Perform other duties as assigned.

    Skills and Qualifications:

    • Bachelors degree or experience in a membership or volunteer organization.
    • New or recent graduates are encouraged to apply.
    • Proficient in the use of Microsoft Windows and Office software; experience using Salesforce or other database software preferred.
    • Strong phone-based communication skills.
    • Communicate clearly both orally and in writing.
    • Capacity to, independently and as part of a team, plan, organize and prioritize work, while managing multiple deadlines in a fast-paced environment.
    • Ability to effectively identify, analyze and solve practical problems and successfully manage a variety of variables and personalities; ability to adapt in a changing environment.
    • Bilingual skill is desirable.
    • Girl Scout membership experience is a plus.
    • Experience in a customer service environment is a plus.
    • Must be able to work Monday - Friday.

    Work Environment: This position is remote.

    Physical Demands: Will involve prolonged periods of sitting or working on a computer.

    Travel Requirements: Work is remote/work from home but may require occasional travel to a GSEMA office/property.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

    Girl Scouts of Eastern Massachusetts offers a competitive benefits package including generous paid time off, health and dental insurance, training opportunities, and much more.


    To apply, please submit a resume and cover letter with salary expectations.

    Commitment to Health and Safety:
    COVID-19 Vaccine Requirement

    At Girl Scouts of Eastern Massachusetts, the physical and emotional safety of our Girl Scouts, our families, our volunteers, and our staff is our highest priority.

    We are taking a responsible approach to creating environments that allow us to embody the Girl Scout Promise and Law, require us to be considerate and caring, courageous, and strong, responsible for what we say and do, respectful of ourselves and others, respectful of authority and act as a sister to every Girl Scout.

    As part of GSEMAs commitment to health and safety, all employees are required to be vaccinated against COVID-19 per GSEMAs COVID-19 Vaccination Policy.

    GSEMA will consider exemption requests from individuals with medical conditions or sincerely held religious beliefs that prevent them from getting the vaccine.


    About Girl Scouts of Eastern Massachusetts
    For over 100 years, Girl Scouts has empowered girls to lead, break barriers, and create positive change. Girl Scouts powerful all-girl space fosters collaboration over competition, and inspires girls to go beyond dreaming to actual doing.

    We offer amazing opportunities for forward-thinking, talented individuals who share our vision of helping girls and young women change the world for the better.

    Join our team of dedicated professionals and make a difference in girls' lives To learn more about our Girl Scouts of Eastern Massachusetts, visit .


    Girl Scouts of Eastern Massachusetts is an equal opportunity employer
    At Girl Scouts of Eastern Massachusetts, we strive to create transformative learning experiences and leadership opportunities for all girls.

    The threads of diversity and inclusion are woven tightly into our mission of supporting and nurturing girls of courage, confidence and character, who make the world a better place.

    We hold firm in our belief that a culture of diversity and inclusion promotes unity, creates personal and professional growth opportunities for our employees, and supports safety and transformation for our volunteers and girls of all backgrounds.

    Diversity and inclusion is more than an initiative; it is a set of shared values that defines the fabric of our mission.


    Job Location:
    Hybrid/Middleboro/Waltham/Andover

    Job Category:
    Other

    Employment Type:
    Full Time

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