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Fraud Specialist - San Antonio, United States - Apex Systems
Description
Title: Fraud Specialist I
Location: Hybrid onsite 2-3 days per week in San Antonio, TX
Schedule: Two Available Shift
· M-F 10am-7pm
· Tuesday-Saturday (Tues.-Friday 10am-7pm and Saturday 8am-4:30pm)
Job Type: Long term contract to hire
Compensation: $18/hr.
Number of openings: 3-5
Summary
The primary responsibility of a Fraud Specialist I will be to complete all the necessary forms and paperwork involving fraud claims/notifications and work fraud alerts requiring research. Duties also include receiving incoming calls from members, fraud victims and internal employees, and taking action to resolve issues and requests for assistance.
***If interested and qualified, please reach out to the technical recruiter, Marco, at ***
Essential Functions
· Responsible for processing actionable alerts/fraud notifications, conducting research into these alerts as needed.
· Analyze and validate Identity Theft claims and other fraud claims as they arise.
· Review accounts and transactions for fraud activity and take appropriate action, such as restraining an account, to prevent fraud losses.
· Assist members of fraud alerts and work with them in order to resolve issues.
· Collect and report suspicious activity information utilizing Suspicious Activity Reports and documented organization processes.
· Review membership information and identification documents when there are discrepancies or irregularities, to determine the validity of information.
· Resolve fraud claims in accordance with government regulations CC, E/Z and any other regulations as required.
· Accurately record data and remarks utilizing spreadsheets and notes on alerts.
· Keep abreast of current fraud trends in the financial services industry as well as different types of fraud schemes.
· Familiar with regulations and laws, including regulatory and compliance training such as, the US Patriot Act, FACTA, BSA/AML, Regulation CC and Regulation E/Z.
· Monitor and decision alerts in Actimize, FraudNet, Salesforce, AFS/EWS and other fraud tools, with accuracy and take appropriate action to prevent fraud losses
Education and Experience
Equivalent combination of education and experience is considered.
· High School Degree required; Associates Degree preferred.
· Proficient working with Microsoft Office Suite.
· Basic knowledge of banking or credit union operations preferred.
· Basic knowledge of fraud types and fraud schemes preferred.
· Excellent oral and writing skills.
