Jobs
>
San Antonio

    Fraud Service Specialist - San Antonio, United States - Randolph-Brooks Federal Credit Union (RBFCU)

    Randolph-Brooks Federal Credit Union (RBFCU)
    Randolph-Brooks Federal Credit Union (RBFCU) San Antonio, United States

    3 weeks ago

    Default job background
    Description
    Job Description and Requirements

    The Fraud Service Specialist is a dynamic, engaging, and specialized role to help serve members with fraud inquiries, case creation, and investigations via phone and electronic communication.

    Essential Functions and Responsibilities:
    • Receive and process real time solutions to member, non-member, and internal employee case inquiries. Inquiries could include but not be limited to claim status, transaction inquires, and notify members via all communication channels; including inbound/outbound phone calls, electronic and written communication.
    • High level comprehension of phone etiquette standards and member interview techniques.
    • Communicate sensitive information clearly and effectively; educating and assuring callers on a complete process and resolution.
    • Process and/or research inquiries and transactions as directed by properly identified members utilizing basic fraud detection techniques.
    • Display ownership, accountability, and analytical real time decision-making that directly impacts member interactions and accounts.
    • Apply critical thinking to identify, research, and correct Account discrepancies, errors, and possible fraud trends.
    • Access multiple reporting tools to complete, review, and update account records; ensuring and maintaining data integrity.
    • Dedication to developing strong relationships with co-workers, management and other departments.
    • Maintain basic working knowledge of RBFCU member handbook, policy and procedures, regulatory laws pertaining to the credit union, and topical knowledge for all credit union area.
    • Manage individual department specific metrics and function independently within a designated team with minimal supervision.
    *This job may be eligible for work from home - hybrid schedule (please refer to the Remote Work Capability and Work From Home section of the Employee Handbook).

    Requirements:
    • High School Diploma or GED
    • Less than one of year of previous job related work experience
    • Must be able to work a Monday - Saturday schedule
    • Type and 10-key by touch
    • Proficient in utilizing PC, software, and other office equipment
    • Must have good communication and interpersonal skills
    • Good attendance and promptness is pertinent
    All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
  • Generations Federal Credit Union

    Service Specialist

    3 weeks ago

    Generations Federal Credit Union San Antonio, United States Banking

    Summary · Responsible for all member service requests within the branch. Performs a variety of routine daily transactions for members including assisting members with service requests, performing non-cash transactions when not on the teller line, assisting and educating members o ...

  • L.K. Jordan & Associates

    Client Services Specialist

    2 days ago

    L.K. Jordan & Associates San Antonio, United States

    LK Jordan has an IMMEDIATE opening for a Client Services Specialist needed to assist in taking of initial applications for housing, rent collection and continued occupancy for public housing developments, and re-certification of other assisted housin Client Service, Specialist, P ...

  • SIEMENS AG

    Electrical Services Specialist

    3 weeks ago

    SIEMENS AG San Antonio, United States

    Electrical Services Specialist San Antonio, Texas Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and Electrical, Specialist, Healthc ...

  • San Antonio Water System

    Customer Service Specialist

    5 days ago

    San Antonio Water System San Antonio, United States

    The Customer Service Specialist in the Conservation Department is responsible for review, research, resolution and response of escalated customer concerns. ESSENTIAL FUNCTIONS - All Specialties. Provides written and verbal reports to management, as r Customer Service Specialist, ...

  • Heard & Smith, LLP

    Client Service Specialist

    2 weeks ago

    Heard & Smith, LLP San Francisco, United States Permanent

    Client Service Specialist (Legal Assistant) · Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record ...

  • Heard & Smith

    Client Service Specialist

    1 week ago

    Heard & Smith San Antonio, United States

    Client Service Specialist (Legal Assistant) · Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. ...

  • Whataburger

    Vendor Services Specialist

    4 weeks ago

    Whataburger San Antonio, United States

    This position is responsible for managing specific categories of indirect goods and services within the centralized indirect procurement department. Develops and implements category strategies, conducts market analysis, manages supplier relationships Specialist, Vendor, Service, ...

  • Barkaritaville Pet Resort

    Customer Service Specialist

    6 days ago

    Barkaritaville Pet Resort San Antonio, United States

    San Antonio, TX, USA · DOE · Hourly · Full Time · *Full-Time positions will be eligible for company-sponsored employee benefits including medical, dental, paid time off (PTO), and discounts on products and services* · **Barkaritaville Pet Resort** of **San Antonio, TX** is l ...

  • Heard & Smith

    Client Service Specialist

    3 days ago

    Heard & Smith San Antonio, United States

    Client Service Specialist (Legal Assistant)Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do ...

  • Community Care Partners

    Client Services Specialist

    3 days ago

    Community Care Partners San Antonio, United States

    Under general supervision, the Client Services Specialist is responsible for providing exceptional customer service, completing prior authorizations, referrals, fax inbox and medical records requests.Essential Functions and Responsibilities:Ability to interact effectively, and in ...

  • City of San Antonio Texas

    Library Services Specialist

    3 weeks ago

    City of San Antonio Texas San Antonio, United States

    Under direction, is responsible for administering the San Antonio Public Library's age specific programs. Working conditions are primarily inside an office environment. May exercise functional supervision over assigned staff. This position is an "unc Library, Specialist, Service, ...

  • Tri-Starr Talent

    Community Services Specialist

    1 week ago

    Tri-Starr Talent San Antonio, United States

    Job Description · Job DescriptionCOMMUNITY SERVICE SPECIALIST · Community Service Specialist is the liaison between local agencies and the community. This position offers the opportunity to innovate and solve challenges, making a real difference in our community. · Job Summary: ...

  • Siemens Corporation

    Electrical Services Specialist

    3 weeks ago

    Siemens Corporation San Antonio, United States

    Electrical Services Specialist- San Antonio, Texas · Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next ...

  • Randolph-Brooks Federal Credit Union (RBFCU)

    Fraud Service Specialist

    3 weeks ago

    Randolph-Brooks Federal Credit Union (RBFCU) San Antonio, United States

    Job Description and RequirementsThe Fraud Service Specialist is a dynamic, engaging, and specialized role to help serve members with fraud inquiries, case creation, and investigations via phone and electronic communication.Essential Functions and Responsibilities:Receive and proc ...

  • Broadway Bank

    Vault Services Specialist

    3 days ago

    Broadway Bank San Antonio, United States Part time

    Position: Vault Services Specialist - Part Time | Division: Sales & Service · Work Days: Monday - Friday | Hours of Operation: 11:30am - 5:00pm · Why Broadway Bank: · We are one of the largest independently owned banks in Texas with offerings in personal and private banking, ...

  • GetixHealth

    Customer Service Specialist

    21 hours ago

    GetixHealth San Antonio, United States

    Position responsibilitiesMedical Collections · Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts. · Gathering information, performing research and resolving customer inquiries. · Communicate appropriate options for resolution in a ...

  • NurseRecruiter, LLC

    Customer Service Specialist

    3 weeks ago

    NurseRecruiter, LLC San Antonio, United States

    Job Description · Job is a nursing job board and recruitment agency connecting nurses with employers to streamline the hiring process. Our aim is to match quality healthcare professionals with great jobs, ensuring vital roles are filled and healthcare is delivered by well-qualif ...

  • CommuniCare Health Center

    Health Services Specialist

    6 days ago

    CommuniCare Health Center San Antonio, United States

    Responsible to provide excellent customer service to all members of the Center. Maintain confidentiality of all information and provide flexibility in practice staffing arrangements. · DUTIES AND RESPONSIBILITIES: · 1. Performs new patient registration, updates patient informat ...

  • Siemens Corporation

    Building Automation Service Specialist

    3 weeks ago

    Siemens Corporation San Antonio, United States

    Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business thriv ...

  • QTC Management

    Customer Service Agent Specialist

    5 days ago

    QTC Management San Antonio, United States

    ** Customer Service Agent Specialist - (RHRP) - 7:00 am - 3:30 pm** · **Job Category****:** LPN/LVN **Requisition Number****:** CUSTO008716 Showing 1 location **Job Details** · **Description** · **Job Summary:** · Responsible for answering, processing, and documenting all cal ...