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    Senior IT Service Desk Specialist - Denver, United States - Hydrogen Group

    Hydrogen Group
    Hydrogen Group Denver, United States

    2 weeks ago

    Default job background
    Engineering / Architecture
    Description

    Senior IT Service Desk Specialist - Full-Time

    Location: Denver, CO (Hybrid)

    Salary: $70k - $75k annually

    Responsibilities:

    · Acting as Tier 2 support specialist for the Global Service Desk T1 team while tackling complex issues / problems.

    · Escalation point and liaison between Global Service Desk and Tier 3 support teams.

    · Perform Vendor Management duties requiring collaboration with 3rd party vendors outside of the company such as Dell to troubleshoot/fix hardware problems with company equipment

    · Partner with T3 teams to perform root cause analysis on raised problem tickets.

    · Help mentor, coach and educate Tier 1 Service Desk team members

    · Hardware maintenance tasks (Hardware refresh, laptop build, profiling, re-builds)

    Must have skills:

    · 3+ years in an IT Service Desk support role.

    · Experience mentoring, training, or supervising other employees.

    · Knowledge of Windows 10/11 and Office 365 applications.

    · Knowledge of desktop and laptop hardware (Dell, MAC).

    · Strong communication and interpersonal skills.

    · Ability to provide tier 1 and tier 2 technical support.

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