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Service Desk Support
1 week ago
Idaho State Job Bank Boise, United StatesService Desk Support at Guidehouse in Boise, Idaho, United States Job Description Job Family : User Support (Digital) Travel Required : Up to 10% Clearance Required : Ability to Obtain Public Trust What You Will Do : + We take pride in making a real difference in people's lives a ...
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Front Office Coordinator
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Michigan Software Labs Ada, United States Part timeMichiganLabs is in search of a Part-Time Temporary **Front Office Coordinator **who will work to maintain the office and its supporting operations. As the first point of contact for visitors to our office, the Front Office Coordinator creates a warm, welcoming environment while a ...
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Security Officer I
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Amway Inc. Ada, United States**Job title: Security Officer I** · **Department / Division: Protection Services / HR** · **Salary Grade: NXA 9** · **Salary Range $ $26.14 per hour** · **Location: Ada, MI** · **What We're Looking For**: · **As a condition of employment, you will have to acquire medical response ...
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Advanced Food Service Tech
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Mercy Ada, United States**We're a Little Different** · Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. · At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skill ...
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Service Desk Technician
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Seneca Resources Boise, United StatesPosition Title: Service Desk Technician · Location: Boise, ID · Environment: On-site · Position Status: Contract · Pay rate: $20/hr. · Position Description: · The main function of an Enterprise Service Desk Representative is to provide technical assistance to computer system use ...
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Hotel Front Desk Agent
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Help Desk Service Specialist 3
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IT Service Desk Lead
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Enterprise Service Desk Lead
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IT Service Delivery Specialist
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WinCo Foods Boise, United StatesAbout Us · Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives our customers and employee owners better by offering the lowest possi ...
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Service Desk Technician
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Senior Director, IT Service Operations
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Enterprise Service Desk Specialist
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Idaho State Job Bank Boise, United StatesEnterprise Service Desk Specialist at Linchpin Solutions, Inc. in Boise, Idaho, United States Job Description Enterprise Service Desk Specialist Boise, ID (Job Type Full-time Description If you are looking for an exciting career opportunity in the IT, engineering, software develo ...
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Technical Support Engineer
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Insight Global Boise, United StatesCompany: HPI · Position: L1 Technical Support · Duration: Long-term contract through Insight Global · Location: Garden City, ID, 83714 · Pay: $15-$18/hr · Description: · An employer is looking for a Technical Support Engineer to work onsite at their facility in Boise, Idaho. This ...
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Hotel Front Desk Agent
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La Quinta Inn & Suites Boise Boise, United StatesLa Quinta Inn & Suites is currently hiring for a full-time Hotel Front Desk Agent to work the swing shift in the Boise Town Square, ID area. We pay our Evening Hotel Front Desk Agents a competitive wage of $16/hour. · In addition to competitive pay and our supportive company cul ...
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Deal Desk Manager
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Idaho State Job Bank Boise, United StatesDeal Desk Manager at J&J Family of Companies in Boise, Idaho, United States Job Description Deal Desk Manager W Description Johnson & Johnson MedTech Commercial Excellence, a member of Johnson & Johnson's Family of Companies, is recruiting for a Deal Desk Manager. The position wi ...
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IT Service Delivery Specialist
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WinCo Foods Boise, United StatesAbout Us: · Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives our customers and employee owners better by offering the lowest pos ...
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Resident Director
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Boise State University Boise, United StatesAbout Us: · Boise State University is located along the banks of the Boise River and a short stroll from the state capitol. We are committed to an innovative, transformative, and equitable educational environment that supports student success, and advances Idaho and the world. · ...
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IT Service Desk Intern
4 days ago
Idaho State Job Bank Boise, United StatesIT Service Desk Intern at MDU Resources Group in Boise, Idaho, United States Job Description Description MDU Resources is seeking an Intern to work on the IT Service Desk and, over a phased approach, learn to image devices and resolve hardware vulnerability tasks. The Intern will ...
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Senior Technical Support Analyst
2 weeks ago
Holland & Hart LLP Boise, United StatesGeneral Purpose: · The Senior Technical Support Analyst provides senior-level support for incident and problem management resolution and serves as owner and primary administrator for Service Desk Systems such as the IT Service Management (ITSM) system. Acting as the escalation p ...
Svc Rep, IT Service Desk Support - Boise, United States - Idaho State Job Bank
Description
Svc Rep, IT Service Desk Support at Lincoln Financial Group in Boise, Idaho,United States Job Description Alternate Locations:
Work from
Home Work Arrangement:
Remote : Work at home employee residing outside of a commutable distance to an office location
Relocation assistance:
is not available for this opportunity
Requisition #:
73070 The Role at a Glance We' re excited to bring on a Service Rep, for IT Service Desk Support In this position, you will remotely provide a full range of technical service and support to your designated office to include hardware, software, network and applications.
What you'll be doing + Serve as the first point of contact for users seeking technical assistance over the phone.
+ Deliver routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
+ Make routine and non-routine decisions under close supervision, applying limited discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures/guidelines.
+ Perform remote troubleshooting by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role.
+ Provide support for ongoing training of new users via the phone. + Escalate network, application and telecommunication issues to maintain the highest level of system availability for the business. + Promptly open tickets, checks and logs all calls on support activity and resolution in the incident management system. + Troubleshoot problems on devices such as desktop/laptop computers, direct and network printers. + Provide tier-1 support for VPN connected client-to-site connections. + Provide support to employees and contractors in resolving escalated technology issues in a timely fashion. + Prioritize and manage service support requests in line with expected service level targets.+ Meeting or exceeding defined objectives and metrics (first call resolution, average call duration, average tickets per hour.) + Respond to, diagnoses and resolves problems and tickets that are assigned via the Service Desk or directly from the user community.
Includes routine problem recognition, research, isolation and resolution. + Provide support of company-owned and personal mobile devices including iPads, iPhones, and Androids. + Actively participate in team meetings to share knowledge and improve processes. + Communicate effectively and provides customer service to internal To view full details and how to apply, please login or create a Job Seeker account
