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Service Desk Support - Boise, United States - Idaho State Job Bank

Idaho State Job Bank Boise, United States

4 weeks ago

Description

Service Desk Support at Guidehouse in Boise, Idaho, United States Job Description Job Family : User Support (Digital)

Travel Required :

Up to 10% Clearance Required : Ability to Obtain Public Trust What You Will Do : + We take pride in making a real difference in people's lives and are committed to excellence and high standards by introducing industry techniques and current technologies to benefit the government.

We are looking for teammates dedicated to providing work that is impactful, in a collaborative environment, and who truly enjoy resolving challenges for internal and external users.

You will assist with the implementation and execution on technical initiatives and solutions You may influence other technical staff through explanation of facts, policies and practices related to job area Organization Impact & Communication You can achieves operational targets within job area with direct impact on results You will execute daily work within existing procedures and guidelines You may influence other technical staff through explanation of facts, policies and practices related to job area You will communicate with contacts typically within the project area or technical department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement What You Will Need :

+ 2 years Experience working as a service/support/help desk engineer + Solid understanding of web technologies and basic networking principals + History of providing exceptional customer service, working collaboratively, and building relationships with clients and internal teams + Work with teammates and managers to improve existing, and propose new, processes for increased team efficiencies ? What Would Be Nice To Have : + At least 2 years of working remotely + Experience with Kanban boards and Atlassian tools including JIRA and Confluence + Knowledge of Agile processes, organizations and terminologiesExperience with remote communication and collaboration tools including Slack, MS Teams and Zoom + Experience with technologies such as Splunk, Postman, Swagger and Datadog + Experience in IT system administration in a government environment The annual salary range for this position is $54,500.00-$81, Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs To view full details and how to apply, please login or create a Job Seeker account

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